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Two Step Performance Reviews

4.7 Rating 769 Reviews
92 %
of reviewers recommend Two Step Performance
Company Reviews Product Reviews
3,029
 Questions Metrics
4.7
Based on 769 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Two Step Performance Reviews
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Phone:

6014604376

Location:

1106 Industrial Park Drive
Clinton
39056

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Wayne
Verified Reviewer
“Hmm. Maybe I am older and dont realize ai can function as a human. I ordered a downpipe which I was well aware of significant wait time. When that time approached ai responses soon became crafted that item was still on schedule even though it was a few days b4 it was late. I said I have a car show in August and a may to late Jun is not July. After pressing Ai I asked for a discount immediate refunded. Weird. I ask why now all of sudden delay I should of got a notification with all messages I sent. This is where it went left. I told was told manufacturer delays etc etc. New timetable 8weeks or more. Livid Im looking for a phone number which I can't find. Two days later a tracking number is generated and its shipped. How is this possible. This is not company that is concerned about customer service. No apology nothing.”
Helpful Report
Posted 1 day ago
DW
Unverified Reviewer
“I don’t know where all these positive reviews are coming from. They must have family members write all these or some guy just sits there all day. It makes up reviews and names.!! literally the worst company I’ve ever dealt with when it comes to performance parts they nickel and dime you for everything they nickel and dime you for shipping back. If you’re returning apart, they don’t tell you all about the extra stocking fees, 5% this 3% that by the time all said and done you probably get half your money back probably less. I bought an $80 dipstick and it was off by like 1/8 of a quart yet they told me it was to spec and it wasn’t! I checked with the stock dipstick multiple times.!! Also they’re a little mouthy. They’re a little loose with their lip!! and question everything about the return ?! I dealt with a representative named “Cassidy” if you get her GOOD LUCK!! She’s just gonna question everything and have something to say about your return and they’ll make it nice and hard for you to return the item even though it says 60 days!! so I returned the dipstick back in perfect condition not a mileage not a scratch not nothing on it and when was all said and done I was gonna get $40 back so that’s less than half of what I paid for it and they said this was all due to restocking fees and all this other stuff! They don’t even have a telephone number where you can call them because they’re too scared to talk to anybody! Like I said, I got the third° for my part. Then I finally spoke to their operations manager who’s probably also another little kid who doesn’t know anything or customer service and he’s a what they’ll do is they’ll just if they don’t feel like answering anymore. They’ll just ghost you in your emails. Because they can hide behind all that because they don’t have a telephone number. This is where we’re getting today. Nobody takes responsibility for their products and they hide behind emails.!! stay away from this company. They’re a fly-by-night company pushing Chinese products. Go find yourself a better performance company. It’s a bunch of garbage.!!!”
Helpful Report
Posted 2 weeks ago
JR
Unverified Reviewer
“They list products in stock on their site that they don’t have. There is no phone number to speak to someone for tech assistance or customer service. You have to email and wait 24hr for a response (if you even get one) I’ve been waiting for a front pipe for 3 weeks that they showed in stock and when I asked them to cancel the order they stopped responding. Shop elsewhere”
Helpful Report
Posted 1 month ago
Edward Jones
Verified Reviewer
“Stay away from this horrible website. Ordered parts almost a month ago and still no update on when it’s shipping out to my house. Literally lost the excitement of ordering/installing car parts. Spend your hard money elsewhere”
Helpful Report
Posted 9 months ago
Manuel Hernandez
Verified Buyer
“The products don't work”
Helpful Report
Posted 2 years ago
Aseel Hussein
Verified Buyer
“Poor customer service”
Helpful Report
Posted 2 years ago
Michael Johnson
Verified Buyer
“The intercooler was represented as fitting my non-si Civic 1.5 t and yet we could not put the bumper on without cutting it. I ordered a file conversion to match the components I purchased from you and it's been days and you haven't given it. Customer service has been non-existent or unavailable. There's no way I'm happy about all this and it continues so very terrible review.”
Helpful Report
Posted 2 years ago
Patrick Jimenez
Verified Buyer
“I have had nothing but problems with this kit! A lot of squeaky noises and a humming sound coming from the passenger side brakes. So annoying that I’m gonna take them off and go back to stock . Waste of money!”
Helpful Report
Posted 2 years ago
Alex Siu
Verified Buyer
“the sticker came damaged in the mail, its not even usable”
Helpful Report
Posted 2 years ago
Will Doucette
Verified Buyer
“I did not receive my order”
Helpful Report
Posted 2 years ago
Brandon Brockerville
Verified Buyer
“Wasn’t impressed. Was disappointed with experience.”
Helpful Report
Posted 2 years ago
SEILA KONG
Verified Buyer
“Bought Ktuner v2 with supposed a free tune included but didn’t see anything for my 2017 Honda Fit. Even on the Ktuner download file list my ecu isn’t on the list. Amazing to see there are a bunch of different ecu for the year of my car yet my ecu wasn’t on there. Pretty much bought a barebones touch screen tuner with no tune. Think I want a refund.”
Helpful Report
Posted 2 years ago
Kyle Beck
Verified Buyer
“I emailed a week ago about seeing what I can do with some products I was not pleased with and still no response.”
Helpful Report
Posted 2 years ago
Hi Kyle. We have not been able to locate any emails from the Gmail address associated with your account. Please try us again at support@twostepperformance.com, we are always happy to assist.
Posted 2 years ago
Jeremiah Graddick
Verified Buyer
“i got the tuner because it said it was a perfect vehicle firment but when it was ordered it didnt work and my car stopped turning on for awhile i called ktuner and they confirmed it did not fit my vehicle and sent me which ones did i had to pay for the shipping label to return it even though the website said it did”
Helpful Report
Posted 2 years ago
Ihab Fakih
Verified Buyer
“I can't write anything about the product because it hasn't arrived yet, and even though I paid for fast and safe shipping, the order is already more than 10 days late”
Helpful Report
Posted 2 years ago
Jeffrey Garrett
Verified Buyer
“I ordered the ktuner v1.2 and it didn’t have the correct items. The customer service was not helpful and not responsive.”
Helpful Report
Posted 2 years ago
Hernan Mancera
Verified Buyer
“No way to call them”
Helpful Report
Posted 2 years ago
Kurt Santos
Verified Buyer
“worst store, accepting orders even its out of stock, and i pay for shipping protection but on my tracking all of the items in the order was delivered but they sent only one item and the cheapest one and never told me that the rest of the items are out of stock and they just charge my card twice and then issue a refund but not the exact amount they take the first one is $20 off the second one $5”
Helpful Report
Posted 2 years ago
Brian Cuartero
Verified Buyer
“So far I have only received one item from two separate orders I have placed. I find it funny that when i ask for a refund magically the item has just shipped but has still yet to be picked up by USPS. It has been almost two weeks and I only have one item i ordered from two orders.”
Helpful Report
Posted 2 years ago
JUSTIN CISNEROS
Verified Buyer
“Item never delivered and its a complete hassle if you need to file a claim. Shop elsewhere.”
Helpful Report
Posted 3 years ago
Two Step Performance is rated 4.7 based on 769 reviews
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