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Tyler's Reviews

4.7 Rating 771 Reviews
90 %
of reviewers recommend Tyler's
4.7
Based on 771 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
The Poncho shirt I wanted was unavailable from the Poncho website. Tyler’s had it. They delivered the correct shirt—size color and all.
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Posted 1 month ago
Great experience with customer service here
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Posted 1 month ago
Very fast shipping, good packaging
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Posted 1 month ago
ordered and recieved.Great service
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Posted 1 month ago
My niece really likes shopping at Tyler's So, every year around Christmas time, I get a gift card for the last past, five or so years, Everything was/is always really simple and easy, I even remember, one year I actually made a mistake on the online order, So I called Tyler's customer service, and talked with a male person, can't remember his name, but the point is, He was very friendly, and very helpful, I don't and never shopped here, but ever I like this place.
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Posted 2 months ago
So pleased at how quickly my purchase was shipped and the updates of the entire shipment process.
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Posted 2 months ago
Great experience with my online purchase. The shoes were immaculate.
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Posted 2 months ago
I had a shirt that I bought on line. I had not realized that I had bought the same exact shirt and color. Tyler's let me exchange with no issues. Nice friendly experience
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Posted 2 months ago
Shoes came as promised. Daughter was a happy camper for her birthday. Thanks for having inventory.
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Posted 2 months ago
Package arrived quickly! And my grandson loved the shoes! I think he’d sleep with them if he could!
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Posted 3 months ago
Tyler's is such a great shop in Fort Worth with various merchandise. I recently placed an online order for a tshirt and was pleasantly surprised at how quickly I received it. Thank you so much, Tyler's for my tee! I love it!
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Posted 3 months ago
I would definitely order through Tyler's again. Accuracy in the delivery and good communications from moment of order to delivery.
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Posted 3 months ago
I live in New Jersey but found Tyler's online. I was fortunate enough to have a week in Austin where I was able to visit the physical stores. Absolutely amazing. The customer service as an online customer is absolutely top notch. Even though I'm not local, definitely one of my favorite stores. Put it this way, my plane landed in Austin. Within hours, I was at Tyler's where I spent about 2 hours in awe lol. And again, living far away, I do rely on online purchases. I think they are the list of the great customer service companies!
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Posted 3 months ago
Sent the wrong size
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Posted 3 months ago
First time to shop here was real easy to navigate the website and get what I wanted for my husband had really fast delivery, I will be back to shop again ! Thanks for everything !!
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Posted 3 months ago
Ships super quick and love the selection of Burlebo! Got my kiddos outfitted just in time for back to school.
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Posted 3 months ago
Tyler’s TX helps me stay connected to our former hometown with lovely choices delivered promptly!!
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Posted 3 months ago
This was my first time ordering from Tyler's. Product was exact and delivery took longer than I expected. I ordered on 8/1 and the delivery was made on the 11th. I wasn't in a hurry to receive my order.
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Posted 3 months ago
I was so happy to find Eras, my favorite style of Vans, that are no longer sold on the Vans website. I was able to replace 2 old pairs of shoes.
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Posted 4 months ago
Always well stocked and have great service. My grand daughter only wants to shop there!
Tyler's 5 star review on 21st August 2025
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Posted 4 months ago
Tyler's is rated 4.7 based on 771 reviews