“After 5 messages to cancel my order as its the wrong tyre they have now posted it & NOW SAY IT WILL COST ME £25 TO RETURN AVOID LIKE COVID19 TOTAL JOKE NO RESPONSE”
“THIS COMPANY ARE FRAUDULENT TO THE HIGHEST ORDER!
Ordered tyres months ago to be delivered to a local tyre fitting shop. They never turned up and tracking information said that their courier had rejected the shipment. I battled for MONTHS with tyre leader to get a refund (over £800) - which they eventually issued. Months later, they've now re-taken payment from my card without authorisation!
There is absolutely no customer service, no-one to speak to. Everything done over their ticketing system.
Taking payment from my card details stored on their records without any authorisation is FRAUD and against GDPR. AVOID AVOID AVOID!!”
“Tyreleader RIP OFF RIP OFF RIP OFF THEY WILL STEAL YOUR MONEY ?.......This is a rip off company ordered 2 tyres 2 jan 2021 1 tyre arrived 2 weeks later a day after the 1 tyre arrived had an email of Tufnell to say the tyres are out for delivery today never arrived I’ve been emailing because that’s the only way to contact them all reply’s are computer generated so it looks like i,m going to lose £80 this is now 6 weeks since ordering them I’ve asked them to refund and collect the 1 tyre the computer just says we will resolve so frustrating I’ve had to take the car to the garage and spend over £200 on 2 tyres so that has increased what outlay because I can’t wait any longer never again will I order tyres from any online company because of this”
“Appalling service. They have sent the wrong tyres. They are denying it and making me contact the couriers who state that they have delivered what was sent from TyreLeader. Hundreds of pounds spent on tyres I haven’t received, a car I cannot drive and although mistakes happen this is the worst customer service I have ever experienced. Stand by your sales, refund me or send what I ordered! Over 30 days still with no resolve. Blaming DPD who say that it is nothing to do with them. Customer service team simply don’t care. I have now had two incorrect tyres, no refund or resolve and no idea what I am supposed to do. If you are unlucky enough to have something go wrong then you are out of luck as they simply have no customer service support at all! Avoid and support your local garages, they don’t deserve your custom. The response in here means nothing, they do nothing.”
“Looking at this web site has stopped me ordering 2 tyres. So for all those with genuine grievances your review has cost the company £220. Thanks for the heads up.”
“Not UK seller(Andorra),beware as no claim is accepted by them.One of the four alloy wheels damaged/dented/manufacturing error.Also,purchased brand new tyres,came in unused but almost 3 years old.
You can watch the review on YouTube titled
tyreleader.co.uk. Beware!!! Crooks from Andorra trading in the UK.
The EU law doesn't apply to them as Andorra is not a part of the EU state...in the event of any issue with them- you are on your own...these cowboys from Andorra do whatever they want...they keep trading here in the UK....if there's no problem with the delivery- that's fine...however...any problem should occur - you're on your own screwed by them big time.One of the four alloy wheels came in damaged/dented (either during the transit or manufacturing error).It was only possible to spot it once the tyre was fitted onto the rim, prior the fitting couldn't see anything as there had been no obvious damage to the alloy wheel such as a scuff / scratch / the wheel was dropped ) mishandled etc. Also its box came in intact.The lower price they offer is reflected in the quality.Also,purchased brand new tyres.....yes ,came in unused but almost 3 years old (2018-May2018 , it's September 2020)!!!! - every tyre has its life span during of which can perform at its best- it's 5 years regardless if the tyre is in use or not.I've got 2.5 years left before starting to think about another set to buy and that's unacceptable!. A complaint has been submitted awaiting for their response. As expected ,they rejected any responsibility to say , I should have inspected the stuff upon the delivery. Again , I did it , however the alloy wheel is slightly off of its original rounded shape hence this can be spotted only once the black tyre is fitted as there's a slightly bigger gap between the tyre and the rim's outer edge. Strongly recommend to shop elsewhere ( from seller based in the UK ) ... please avoid these cowboys from Andorra”
“Not UK seller(Andorra),beware as no claim is accepted by them.One of the four alloy wheels damaged/dented/manufacturing error.Also,purchased brand new tyres,came in unused but almost 3 years old.
You can watch the review on YouTube titled
tyreleader.co.uk. Beware!!! Crooks from Andorra trading in the UK.
The EU law doesn't apply to them as Andorra is not a part of the EU state...in the event of any issue with them- you are on your own...these cowboys from Andorra do whatever they want...they keep trading here in the UK....if there's no problem with the delivery- that's fine...however...any problem should occur - you're on your own screwed by them big time.One of the four alloy wheels came in damaged/dented (either during the transit or manufacturing error).It was only possible to spot it once the tyre was fitted onto the rim, prior the fitting couldn't see anything as there had been no obvious damage to the alloy wheel such as a scuff / scratch / the wheel was dropped ) mishandled etc. Also its box came in intact.The lower price they offer is reflected in the quality.Also,purchased brand new tyres.....yes ,came in unused but almost 3 years old (2018-May2018 , it's September 2020)!!!! - every tyre has its life span during of which can perform at its best- it's 5 years regardless if the tyre is in use or not.I've got 2.5 years left before starting to think about another set to buy and that's unacceptable!. A complaint has been submitted awaiting for their response. As expected ,they rejected any responsibility to say , I should have inspected the stuff upon the delivery. Again , I did it , however the alloy wheel is slightly off of its original rounded shape hence this can be spotted only once the black tyre is fitted as there's a slightly bigger gap between the tyre and the rim's outer edge. Strongly recommend to shop elsewhere ( from seller based in the UK ) ... please avoid these cowboys from Andorra.”
“So I will explain how this company tricked me:
1)On 16 Aug 2020 I placed one order for 2 tyres : GITI Sports S1, 275/40R 18 99Y.On your website exactly those tyres they have been with 2 prices: one with £66.69 (lower price because DOT it was 2017) and one with £85.49(because the DOT it was more recent)
2)I placed the order for 2 tyres, £85.49 each, because seems like 2017 it was a bit old for me.
3) Instead you send me the cheapest version of tyres, the one which are on your website for £66.67,the one which are DOT 2017.
4) I send you photos and you agree it was a mistake
5)Instead of give me back the difference from £85. 49 to £66. 67 per tyre, which it is common sense, you was insult me with a discount of £5 per tyre and told me you was doing an average....
6)I did not ask for a special price for me, I did not ask for something free, I just want you to be fair, that's it, nothing else. You still have on your website the tyres which I paid £85 on sale for £67.They been on exactly same price on the date which I was placed the order.
7)So what have you done you trick me. I was paying £85 for one tyre, you send me the cheap version of tyre (DOT 2017) which cost £67, and now you are coming to me with £5 discount. So I am still paying £80 for one tyre which you are selling with £66”
“Total disaster, no customer service AFTER DAYS OR TRYING - so you can't get them if any problem after my order was send with 2 tyres missing. Tried many times to contact them and getting nowhere, hence why I was motivated to write this review. AVOID!!!!!!”
“I ordered a set of Potenza Bridgestone RE070 tyres. 2 turned up, meaning I had to rearrange my alignment that I booked and lost my deposit. 1 month later, I still haven't received the other 2 tyres. I have asked for a refund but nobody replys. So I'm currently down £300 plus the £30 deposit I lost for the alignment. No customer service at all, no reply, no communication. Would NEVER recommend tyre leader to anyone I know and definitely will not use again”
“SCAM COMPANY BEWARE
Placed order, cancelled within the hour, after two days of messaging they continued with the order, took the money.
BEWARE BEWARE”
“I ordered 4 tyres on June 4 th ,2 were delivered on June 10th, and the other 2 on June 12th.
The tyres delivered to a fitting centre , recommended by tyreleader , on June 10 th were not what I ordered. I informed the company by return, however they were not helpful. Eventually after I had to supply them with photos of their mistake, they agreed to have them collected and return the cost of the 2 tyres.
To date I havn't received my refund. The service team are most unhelpful, ignoring most of my e mails. I emailed on July 8th , and July 14 th. I received no reply to either.
It is now 6 weeks since I ordered my tyres . The situation is intolerable.”
“People be AWARE!!! This company is based in Andora away from UK or EU laws and you are not protected if you by from them. They trading genuinely BUT if they wish to dump you they will do that. They not resolving issues they just ignore them and keep trading. What you save within your successes full orders is less than what you lose when the order goes wrong, and there will be no support from Tyreleader.
Bought tyres 3 times and the first 2 received the delivery. BUT the last time delivery did not arrive. Tracking details show that parcel could not be delivered due to incorrect address. I have checked address provided with order and it is correct. After waiting for nearly 20 days contacted customer service. And received a "proof" of delivery, a piece of PDF file with no dates no recipient details only DPD logo, tracking number is written on the side of the document and someone's signature the proof states that parcel held in the depot. Checked tracking details again and fond an update with the latest date satin that parcel delivered. No more response from tyre leader at all, sent multiple emails and contact forms with no reply.
Money lost.”
“Paid for two tyres in early May, Received one correct tyre and one incorrect tyre. They arranged to collect the wrong one, then said they don't have the correct one. 6 weeks later still trying to get my money back. No phone number, Andora based, no contact possible. Having to process a claim with my bank. Avoid at all cost!”
“ORDERED 14TH MAY..AS OF TODAY 10TH JUNE STILL NOT ARRIVED..COST ME £187 ..NO ONE WILL ANSWER E MAILS AND NO PHONE NUMBERS ..BE AWARE DO NOT USE THIS COMPANY ! THEY ARE GERMAN COMPANY AND NO ONE TO ANSWER TO ...”
