“Paid extra to book a time slot from 4-8pm because I knew I wouldn’t be in until then. Guy kept calling from 12.30 telling me I need to come back cause he’s here to fit it. Got kinda pissy with me. I ended up coming home early and he wasn’t even here, someone else came about 7 and wasn’t the guy that had been calling me all afternoon. Don’t know why you sell time slots if the guy just comes when he wants. Service was fine in the end but kinda runined my afternoon.”
“Paid up front for a puncture repair with replacement tyre (just in case). With guaranteed refund of unused service within 5-7 days
Good communication and arrived on time, puncture repaired all good up to this point.
However it’s now been 15 days and still no refined. No response (other than automated ) to email. 30 min wait on phone and still not answered.
I would recommend only go for either or of these services or you will be out of pocket for a considerable amount of time.”
“Don't assume that when you pay for your chosen 2 hour slot that it means the job will be done within that time period. Turns out it's only when they expect to turn up and make a start on the work, so if you need to be somewhere using your nice new tyres you could well be scuppered. This is not made clear at all. My fitter missed the slot completely and ended up delaying me by almost an hour. He was polite and got the job done. Let down by the poor logistics.”
“This site was recommended to me but just be careful when you order tyres with a short lead time, I.e. 24 hours over the weekend; quote from their call site representative "the fitting date on the website is when we have availability to fit your tyres, it's not linked to whether we have that particular tyre in stock". I was offered an inferior tyre (in terms of wet and economy rating) or a tyre nearly twice the cost, with no possibility of movement on price for the inconvenience. The alternative was to wait another 48 hours for the tyres to be fitted...not an option in my case. In my experience with this company I would say choose a site that can honour the sale and not ones that does not know how to effectively match availability of two types of resources... The the whole thing was a total waste of time.”
