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Tyres On The Drive.com Reviews

1.9 Rating 387 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

1.9

Based on 387 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stay away from this company.If it will be possible I woudn't give any star. Changing my tyres by Halfords was complete disaster. The guy who was doing he struggle to change it and it take him hours to change just w tyres. The worst is he scratch all my alloy wheel. I'm always very careful driving to not scratch them but after Halfords change my tyres my alloys look terrible. I did complain several times and I was told it is old and not done by them. First they have distroy and after they have accused customer of lying. Terrible customer service. Please avoid this service. Don't make this same mistake as I did. Very disappointed customer.”

Tyres On The Drive.com 1 star review on 19th May 2020

Tyres On The Drive.com 1 star review on 19th May 2020

Tyres On The Drive.com 1 star review on 19th May 2020

Posted 3 years ago

“Booked a tyre fitting and was informed as I had not booked a time slot that they would attend between 8am and 8pm which meant I stayed in all day. At 6pm when it was very dark outside they rang me to tell me that they were very sorry but they couldn't attend. No offer of a part refund no offer of any discount nothing apart from a free 2 hour slot booking in 2 days.... And when I requested a full refund I was told that it would be back in my account in 3 to 5 days. Appalling service. Would never use again.”

Posted 4 years ago

“Bunch of cowboys don't use them!!! They broke my wheel locking nut, my husband managed to get the locking nut off after they left, rang to get them back got told they couldn't come back till Tuesday, it's Friday at the moment and they had to charge me £40 to come out again What a joke!!!!”

Posted 4 years ago

“Shocking service!! Do not use they recommend tyres that are not suitable and then charge you fees for the inconvenience, customer service is the worst I have ever experienced so much so the manager wont even return a customers call, they have a supervisor who answers emails stating the manager will not call and that's the end of the matter, I also have had numerous transactions they have taken out of my bank which I am getting looked into. Experience was so extreme Trading Standards are involved and will be investigating further as they are misleading customers.”

Posted 5 years ago

“This mobile company is from Holmes Chapel nr Stoke on Trent , this so called company will Telehandler your money and run he’ll for leather they will not fix your puncture will not change your tyre infact all they will do is take your money on the phone and that will be it no more service”

Posted 5 years ago

“Absolutely awful service! DO NOT USE UNLESS YOU WANT TO WAIT FOR NOTHING! I booked a two hour time frame for today (Saturday) since last Thursday and was provided with a technician who had faulty equipment who was sent back and was promised another technician who never showed. I had to call their helpline twice to get an apology that I will not get my tyres changed and it will have to be Monday. They did not even book me in the same day or next day Sunday, where any other good company would have. I wasted my Saturday afternoon waiting for nothing and needed the car for tonight. They have aweful customer service.”

Posted 6 years ago

“Take your money and don't show up for appointment. No contact, don't respond to emails etc. Nothing but scammers”

Posted 3 months ago

“DO NOT USE THIS COMPANY Our tyre instantly blew shortly after leaving our house, I managed to get the car home and called and paid for the ‘next day fitting at home’ slot, paying extra for a morning time, knowing my wife would be at home. The following day, whilst I was on the phone I received a missed call, I called back 5 minutes later after to find the fitter had already left, saying he was busy. I asked why he didn’t have the foresight to knock on the door or ring the bell, his response “I tried to call, besides I’ve taken a photo of your car to show I was there”. My wife was in at the time and expecting him. He then said he would try and rearrange and call me back, he never did and after three calls and being cutt off, I eventually spoke to someone at the Warrington Office, the fitter had told him he couldn’t get hold of me, all he had to do was ring the bell or knock, like any reasonable person would’ve done to ascertain if someone was preset, especially as the car with the flat wheel was sat outside the house. The fitter was clearly not qualified to fit the tyre, needed an early finish and decided to skip the job, he lied and was rude on the phone saying “for fucks sake” when he thought he’d cut me off after I asked him to return. Completely unprofessional, useless, and to be honest, I’m not sure after considering ringing the doorbell I would want him to replace the tyre on our family car.”

Posted 6 months ago

“I've dealt with some dud outlets before but Halfords/Tyres On The Drive have managed to set a new low bar in customer service. Briefly, I paid to have a new car battery fitted at home at an agreed time slot one afternoon which was confirmed by email by Halfords. We waited and waited but no one came. We were expecting them to call to offer an explanation and apology but...nothing. Even their laughable customer services were unable to coax them to call. Also it took multiple calls to recover a (double charged!) refund. To this day (approaching 12 days) I've heard nothing. I'm baffled. If something goes wrong it takes nothing to pick up a phone and offer an explanation. I was beginning to take it personally until I read these and some Trustpilot reviews and realised that I have not been the first to fall foul of Halford/TOTD 'service' Be careful, fellow readers. You have been warned. (All of the above can be verified)”

Posted 9 months ago

“Technician never turned up. No call or communication from Halfords to explain why. Had to chase up the following day as operators were closed at the appointment time. Halfords said they didn’t know why the technician didn’t turn up and that the earliest they could get someone to me was 3 days time. Apparently thats their “emergency service”…Halfords refused to try and sort any sooner. Called a local company and they were with me within 2 hours on a Sunday.”

Posted 1 year ago

“Paid for new tyre and valve as I have had a slow puncture and thought this would fix, explained this to engineers. They failed to fit new valve, told me they had and also told me the alloy was damaged but shouldn't slow leak anymore. It did, I bought new alloy and took to local HiQ to fix and they showed me the valve was clearly old and the cause of the issue! They didn't replace valve, they lied about doing so and let us carry on driving around our children in an unsafe car!!”

Posted 1 year ago

“Called out the tyres on the drive service for my son who was away from home. Needed the locking wheel nut removal service as this was damaged. Booked this in and when the fitter arrived he said he couldn’t do it and you would need specialist service. Explained that was what we booked as per the website claim that this was exactly what we ordered and confirmed it with the help desk. Now I need to drive 400 mile trip to sort it myself. Absolute joke Halfords! Never again!”

Posted 1 year ago

“Terrible experiance, Fitter did not arrive on the schedualed date when I got a call from the manager that evening I was told he did attend waited 30 minutes and was moved on by management. As my vehicle was at work the reception is occupied 24/7 and no one saw the fitter. Got re booked for Sunday I went into the office for appointment of 08:00 - 10:00 at 07:30 got a call from the fitter and was asked if the tyres had been left with me on the Friday I said bit difficult as the reason you are coming on a Sunday was that I did not see a tyre fitter he went on to say "Someone has swipped then then so i can not come". Waste of my time on 2 occasions I went to another company Home tyre who can not do enough for you Tyres on the drive could learn alot from them. I have sent a complaint email but I doubt I will get a reply as the service has been non existent so for. Avoid and get your tyres elsewhere guys!!”

Posted 1 year ago

“I was given a slot between 4pm and 8pm. I was sent a link to check progress of fitter. That link never worked. At 6.45pm fitter called me saying he cannot come. Next day no one texted, emailed, called. I called, they put me in hold for 15 minutes. Rebooked a slot. Tired if chasing them.”

Posted 1 year ago

“Amazing service don't know what I would have done without them got a new tyre (had a puncture and no lock and wheel nut) so I was stuffed. Great service amazing price really happy I will definitely recommend and use again.”

Posted 1 year ago

“An oil service was carried out on my car at the start of February 2022. They put the incorrect mileage on the reciept. Many phone calls and emails later (2 months+) I still have not received an updated reciept. This will effect the resale value of my car if I do not have proof of the oil change for this year and nothing is being done to correct this error.”

Posted 2 years ago

“Booked an at-home battery replacement with a dedicated afternoon timeslot. Paid in full and received confirmation for the booking. Technician never arrived to complete the job, with no explanation given as to why or if the work would be rescheduled. Have called the customer service line three times and sent two emails to try and claim a refund, only to receive no communication in return. Avoid this company at all costs!”

Posted 2 years ago

“Arranged appointment with Tyres on the Drive and paid via credit card. Received confirmation texts and email. On the day got phone call to say technician phoned in sick and there was nothing they could do and they wanted to rearrange. Told them no point as I needed the car for 12pm (had paid for an am appointment). Asked for refund. Will let you know how quickly I get the refund Not happy at all.”

Posted 2 years ago

“This actually happened, no word of a lie...2 tyres fitted to front wheels last week that needed to be rebalanced as the balancing machine was faulty! 2 new rear tyres due to be fitted on Monday however original appointment cancelled as fitter was ill, this happens so fine. Second Appointment the next day cancelled as the tyres hadn't been ordered, blatant lie as they were due for fitting the previous day. I had said that if the fitter was not with me for 5.30pm then I couldn't wait so I would be happy to rearrange fitting for the next day. Was not told anything until the fitter turns up at 5.45pm as I'm leaving work. He then has to wait 1 hour for tyres to arrive from Worsley in a separate van! Rebalances front wheels that were off, thanks! and then eventually finishes rear tyres when they arrive at 19.25pm! Offered £25 compensation and £20 off my next purchase (which will be in about 2.5 years when my tyres need changing on my next lease car!) Absolutely unacceptable however they have quoted at me..."The Company is not liable for compensation for inconvenience suffered if your order is cancelled or rescheduled for any reason." So I am lucky to get anything back. I've just spent over £600 on 4 tyres as well! Loads more to this story but you get the picture. One thoroughly disappointed customer who will never use Tyres on the drive again. Moral of the story, go to www.blackcircles.com”

Posted 3 years ago

“I ordered a new battery for my car (mini cooper) as it was showing low charge warning. The fitter arrived on time and replaced the battery. I asked if it req'd coding as most cars with stop/start need this to be done. The fitter said it did not as long as any warning lights go out (he did not plug anything into the car to tell him whether it needed to be reset or not). So it appears that they make the decision themselves and not follow any manufacturer's recommendations. After he left, I refreshed my knowledge of how the system works on these cars and saw that it did need coding as the car will continue to charge the new battery at the same rate as it did for the old degraded one which could adversely affect battery life, economy and the car's electrical components. I made a call to the number on my order and they confirmed that it req'd coding and made an appointment for this to be done. On the day of the appointment I received a call to say they would not be attending and to just drive the car for 15 minutes and it will learn itself that it has a new battery and everything will start to work. As the stop/start began to work they said everything was as it should be and the fitter was right to say it wasn't required. This did not explain the fact that the charging system had not been reset. The fitting information online when you purchase a battery explains that professional fitting is advised as it could cause damage to the vehicle's electrical system if not. This is the only reason I chose to have it fitted. The amount of stress and time spent complaining to people who were not listening was not worth it. After over a week of emails backwards and forwards and receiving the same explanation, I was getting nowhere so I contacted my local Halfords garage and explained to them the trouble I was having to just to get the service that I'd payed for. They fitted me in and got my battery coded in 5 minutes with no problem. I would say that if you need a battery, Do not use tyres on the drive. Go to your local Halfords garage and have it fitted. Tyres on the drive are giving Halfords a bad name. Cars systems could be getting damaged and needing costly repairs as a result of the lack of knowledge about these systems, and you will struggle to prove liability should anything go wrong leaving you with a rather large repair bill. It only takes 1 bad experience to stop you using certain companies and word of mouth goes a long way I will never use these again on the back of their unwillingness to put a job right, and I gave them ample opportunity! Thank you to Halfords garage though for putting it right!”

Posted 3 years ago

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Tyres On The Drive.com is rated 1.9 based on 387 reviews