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Tyres On The Drive.com Reviews

1.9 Rating 387 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

1.9

Based on 387 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 19th February 2022

Tyres On The Drive.com 1 star review on 11th January 2022

Tyres On The Drive.com 1 star review on 11th January 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service. Wrong battery fitting which could have caused me an accident on the road before it stopped working all together. Canceled their scheduled appointment to repair the problem, with 10 minuted before the appointment and re-scheduled after 3 days.”

Posted 1 year ago

“Awful service. Couldn't get a wheel nut off as he didn't have the tools!!! Then didn't process my refund, I've had to ring 3 times to chase the refund. Utterly horrendous service. Avoid”

Posted 1 year ago

“We booked for tyre repair and locking wheel lock removal, needed to wait 5 days but was over Xmas so fair enough. On 27th we recieved email saying it was cancelled, after 50 minutes in total on hold to the number to contact, were told technician was ill, next one could cone 2 days later! Waited as no other choice, manager supposed to be calling.... 4 days later still no call, when guy did turn up he sheared tool used to try and remove locking wheel nut and said we would have to take it to an auto centre as he only had the one tool in the van!!! So two more days later, which was soonest we could get it in, halfords autocentre northampton sorted it all out in 30 minutes.... save your time, money and stress levels and go straight to the garage, they were great at the work needed and very helpful in sorting out an issue which was not really their problem.”

Posted 1 year ago

“Absolutely unacceptable service. I am giving one star, only because I cannot give zero. I paid two days in advance, I paid extra for a specific time slot and the driver told me that he would not be able to fit the rear tyres and that I needed to reschedule. I called their number and they offered me a time slot two days later that was not convenient at all as I had to travel the next day. I had to cancel two business trips and they resulted in losing a huge amount of money. I requested a refund and they told me that it would take five working days to get the money back, so I could get the tired from another company.”

Posted 1 year ago

“Absolute joke,highly incompetent.... DONT USE THEM ....GO SOMEWHERE ELSE”

Posted 1 year ago

“My technician didn't turn up and when I tried ringing for why I couldn't get though”

Posted 1 year ago

“I received the parcel as always all at a high level all in stock shipped quickly thanks for your good work”

Posted 1 year ago

“very,very good I am good”

Posted 1 year ago

“The appointment was cancelled by the company at short notice due to reports that both members of staff serving the area were off.”

Posted 1 year ago

“Amazing service don't know what I would have done without them got a new tyre (had a puncture and no lock and wheel nut) so I was stuffed. Great service amazing price really happy I will definitely recommend and use again.”

Posted 1 year ago

“Ken, Sam, Diyar and Stefan were all great. Ben was in the back of the van with Stefan. Fitted my tyre in 15 minutes. And Ken and Sam fitted my battery in 10 minutes. 4 techs on a car. Impressive stuff Halfords.”

Posted 1 year ago

“Absolute shambles of a company that shouldn’t be trading. Booked them to come out and fit two tyres for Sunday, didn’t show up and then had a call to tell me the technician had called in sick??? Re booked for the Friday with a time slot between 8am and 10am (they had the cheek to charge me for the time slot!!) this time they turned up 45 minutes after the time slot. To top it off both tyres they fitted were under inflated, basic stuff they can’t get right. No call/text/email to inform me they were going to be late and no apology.”

Posted 1 year ago

“Excellent service. I chose the 12 hour time window and was kept up to date via the tracker as to when I could expect my delivery. James arrived just after 11am and was very efficient. Job done, 4 tyres fitted by 12pm and James was such a pleasant chap. Would certainly use this service again.”

Posted 1 year ago

“Awful service both times. I make arrangements to work from home or in the second case, take a day off. 1st order the chap rang once, not sure why as i was at home but he never called back and never showed. I chased and eventually he showed up at 5pm. I booked an AM 2 hours slot. Second order ( figured i'd give them another chance) , booked a day off and around midday got a call to say van broken down and cant attend. I was advised a manager would call, which they did not. I called up and cancelled and paid for another service. Then the chap shows up at 5:30 totally oblivious that i had cancelled. just take your car to a garage, much less hassle”

Posted 1 year ago

“The whole process of buying tyres on line has gone awful u have to go too Ur bank to verify its u but once this is complete u don't get taken back to Halfords website and order fails the process is terribly bad I believe this company must be loosing customers in droves”

Posted 1 year ago

“Booked and paid for time slot - bloke turns up 40 mins early. Wanted diagnostics done. When I told him the problems he said “I won’t be able to fix that” and with that said “I won’t plug anything in and cancel this so you will get your money back”. Fantastic I thought and very honest of him. That was 13 days ago. I have since heard nothing and have emailed twice asking for a full refund of nearly £70 - they haven’t even bothered answering the emails. Disgusting service and would not use again It asks further down how long it takes for them to get back to you and so far have heard nothing 😡”

Posted 1 year ago

“The guy put the tyres on the wrong around and argued that was how they were supposed to be. Only when I showed him the ROTATION arrow on the tyre going the wrong way he agreed to change them. This would have impacted my SAFETY! Not ok and in fact would have been a case for the lawyers had I not spotted it.”

Posted 1 year ago

“Do not use !!!! Damaged my car and waited over a month for a response,to which I was told the damage was already there ! Disgusting service .”

Tyres On The Drive.com 1 star review on 12th May 2022

Tyres On The Drive.com 1 star review on 12th May 2022

Posted 1 year ago

“Fast fitting and very good value”

Posted 1 year ago

“Absolutely shocking service, first of all the technician was due out Friday just gone. Calls me 10 minutes before my time slot to tell me they have the wrong tyre for my vehicle, re book for Sunday (2days later) for a 12-2pm slot. No call of technician or message to let me know he was on the way, so I called them myself. Only to be told that the tyre hadn’t been delivered today so unable to attend once again. Ordered them to refund me to be told I have to wait another 5 days for the money. Will be using another company in the future as Halfords/Tyre on the drive are useless.”

Posted 2 years ago

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Tyres On The Drive.com is rated 1.9 based on 387 reviews