Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.85

1.9 Rating 396 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra to book a time slot from 4-8pm because I knew I wouldn’t be in until then. Guy kept calling from 12.30 telling me I need to come back cause he’s here to fit it. Got kinda pissy with me. I ended up coming home early and he wasn’t even here, someone else came about 7 and wasn’t the guy that had been calling me all afternoon. Don’t know why you sell time slots if the guy just comes when he wants. Service was fine in the end but kinda runined my afternoon.”

Helpful Report

Posted 1 year ago

“Use this service before it was bought out by Halfords and it was great. Use the service again in October 2023 and the service left a lot to be desired and also damage to my alloys. Taken 3 months to respond to my complaint and told me to pay out to get the wheels refurbished and then send through and invoice. Awaiting a response as this is not good enough.”

Helpful Report

Posted 1 year ago

“I ordered online and picked a slot for 2/1/24 only to have this changed to 3/1/24 in the confirmation e-mail. I got e-mail saying it was an all day slot, followed by another email saying the fitter would be with me between 16:00-20:00. I got a missed call at 14:49 and l called back at 15:28 with no answer or call back. Turns out this was the fitter. No email or communication that I had actually missed the fitter until next morning. My car was actually at the house when the fitter arrived so there was no reason for this to even be a missed appointment. I called the number provided and two operators put the phone down on me. I got through after 7 attempts. The operator told me the all day slot email was the only one valid and that the second one (16:00-18:00 slot) should not be considered. I am not sure why it was sent. I asked to speak to manager, was put on hold and told manager was not available to speak to me. I asked for my complaint to be escalated and was told manager would call me within 24-48 hours. I got rebooked for the 7th, putting me outside the 10 days for MOT retest. I gave 1 star because it was not possible to give 0 stars. AVOID AT ALL COST. DO NOT USE THEM. THE MOST UNPROFESSIONAL COMPANY I HAVE EVER ENCOUNTERED IN MY 24 YEARS OF CAR OWNERSHIP.”

Helpful Report

Posted 1 year ago

“Used them for year before they were bought out by Halfords and found them very good. Used them in November 23 for 4 new tyres and first drive after fitting (I don't drive the car that often) notice I had a slow puncture. Have emailed them direct, emailed Halfords (a month ago) and rung Halfords (who said they would get them to ring me back 2 weeks ago) to get someone to come and look at it but had no response at all. I'm not even suggesting there's anything wrong I may have got a puncture on my first drive BUT I cannot even get them to come and take a look so will have to go elsewhere. I would recommend people now look elsewhere as there is zero customer service.”

Helpful Report

Posted 1 year ago

“Judge issues Order to Tyres on the Drive (Halfords) to pay nearly £200 compensation. TotD turned up with the wrong tyres - TWICE! You learn a lot about a company from the way it deals with its mistakes. TotD require you to return to the back of the queue and book again. I cancelled after the 2nd mistake and a local firm fitted two tyres next day. I claimed compensation from TotD - they ignored emails until I sent a Letter of Claim by recorded delivery. Half-hearted apology but no compensation - apparently the Terms and Conditions make this clear. However, at no point was I asked to accept any T&Cs - you try finding them on their website. I started a Small Claims process. TotD suggested mediation. On the day before the session - by phone - TotD suddenly found they couldn’t find anyone to take part! Next step was a Court Hearing - all paper based. The judge ordered TotD to pay me nearly £200.”

Helpful Report

Posted 1 year ago

“Absolutely abysmal, did not turn up and no contact. So I booked tyres on the drive for a windscreen chip repair. Paid extra for a timed slot. Get email on the day saying engineer will be with you before 8pm as booked. No show, no text message, no email. Call centre this morning, said job was called off at 6:30pm. Pity nobody told me. They offered to rebook for Thursday. Said no thanks and then they told me they’d have to refund my payment 3-5 days. Great, charged for a job never done.”

Helpful Report

Posted 1 year ago

“I booked two tires to be changed and paid extra for the 6pm-8pm slot. The cost was over £500. On the day nobody showed up and there was no communication to say the appointment was cancelled or the engineer was delayed. This really messed up my plans as I was due to drive a long journey the following day. Unacceptable service and I advise to avoid using them.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS SERVICE! When you go to book an available slot there is no guarantee that they will show up and result in a failed order despite taking your money. Tried 2 orders both failed to show and still waiting for my refund a month on after numerous calls chasing them. Money is taken very easily but then you'll have to listen to the same old 3-5 working days b******s when asking to get your money back. Absolutely flawed system and a scam!”

Helpful Report

Posted 1 year ago

“Booked to have locking wheel nuts removed and whoever i spoke to said they could do what i said needed doing. Turned up without proper tools to do the job. Useless service and demanded my money back. Avoid this company, would not recommend.”

Helpful Report

Posted 1 year ago

“If I had read these reviews before booking them I could have saved myself a weeks worth of hassle, time and money. Read these reviews and take them seriously. I have yet to find out if they are even capable of processing a refund... I very much doubt it, I will just have to live in hope for the next 3-5 working days. Abysmal..”

Helpful Report

Posted 2 years ago

“Big thank you to Ash who did a brilliant job today (East Leeds). He turned up as planned and was polite and professional. Care was taken throughout the fitting and would use them again.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY Our tyre instantly blew shortly after leaving our house, I managed to get the car home and called and paid for the ‘next day fitting at home’ slot, paying extra for a morning time, knowing my wife would be at home. The following day, whilst I was on the phone I received a missed call, I called back 5 minutes later after to find the fitter had already left, saying he was busy. I asked why he didn’t have the foresight to knock on the door or ring the bell, his response “I tried to call, besides I’ve taken a photo of your car to show I was there”. My wife was in at the time and expecting him. He then said he would try and rearrange and call me back, he never did and after three calls and being cutt off, I eventually spoke to someone at the Warrington Office, the fitter had told him he couldn’t get hold of me, all he had to do was ring the bell or knock, like any reasonable person would’ve done to ascertain if someone was preset, especially as the car with the flat wheel was sat outside the house. The fitter was clearly not qualified to fit the tyre, needed an early finish and decided to skip the job, he lied and was rude on the phone saying “for fucks sake” when he thought he’d cut me off after I asked him to return. Completely unprofessional, useless, and to be honest, I’m not sure after considering ringing the doorbell I would want him to replace the tyre on our family car.”

Helpful Report

Posted 2 years ago

“Terrible service, used a air cushion to jack up car, but it was positioned under the sill of the car not the jack point and caused it to crush, so ruinned the sill completely. I reported this to them lots of times, the never did anything about it despite my efforts, absolute idiots and caused over £400 of damage.”

Helpful Report

Posted 2 years ago

“Wrong tyre fitted, appalling service. Do not use”

Helpful Report

Posted 2 years ago

“Absolute joke of a company, placed an order for 4 tyres and paid for a time slot, the morning of the job they cancelled saying no fitters available, my car was booked in for an mot the same day which resulted in me loosing the £50 mot fee, 2nd time round fitter advised the tyres are not compatible with the car so I have to cancel the mot again another £50 lost and now £1000 out on tyres with not fitted and waiting on refunds still, don't waste your time and money, halfords have bought these guys out and don't seem to have a clue what they are doing.”

Helpful Report

Posted 2 years ago

“Tried to use them about 18 months ago for my van tyres. Got a phone call mid afternoon to say that not all their fitters turned up but could rearrange next day. Didn't show up again the next day so cancelled. Out of convenience, I decided to try them again for my car. Booked 8am - noon slot, phone call at 9am saying not all their fitters have turned up but can book me in for tomorrow. Told them not to bother and cancel the order and they just put the phone down. Clearly not bothered as they are that big it doesn't matter if they upset s couple of people.”

Helpful Report

Posted 2 years ago

“What a waste of time Halfords, I booked and paid for 2 news tyres ordered on Sunday 13th and paid over £10 to confirm booking a time slot of between 2oc and 4oc it is now 7oc on Monday evening and no fitter has arrived. Phone customer service and was told the fitter is 10 to mins away and that was 4.30 no show,phoned again at 6.30 and was told they didn't no what was going on and they couldn't get in touch with the fitter. DONT USE TYRESONTHE DRIVE WHICH IS PART OF HALFORDS.”

Helpful Report

Posted 2 years ago

“Arranged to have a replacement Halfords car battery fitted at home for my Halfords battery that had failed whilst still under its 5 year guarantee. A technician duely arrived and fitted the replacement battery. However the car would still not start. Although the replacement battery fitted was covered in dust and "looked tired" the fitter assured me that it was fully charged and OK and that the problem was not with the battery but something else with the car that he could not help me with .He then left with no further comment or assitance - Job Done! I therefore had to contact a local garage who after examining the problem informed me that the replacement battery that was fitted and I was left with was an old out of warranty battery unfit for purposeI which was the sole cause of the problem and was the only reason why the car would not start up. I trust that Halfords/TyresOnTheDrive will look into how such a disgraceful level of service was supplied by the company.”

Helpful Report

Posted 2 years ago

“I've dealt with some dud outlets before but Halfords/Tyres On The Drive have managed to set a new low bar in customer service. Briefly, I paid to have a new car battery fitted at home at an agreed time slot one afternoon which was confirmed by email by Halfords. We waited and waited but no one came. We were expecting them to call to offer an explanation and apology but...nothing. Even their laughable customer services were unable to coax them to call. Also it took multiple calls to recover a (double charged!) refund. To this day (approaching 12 days) I've heard nothing. I'm baffled. If something goes wrong it takes nothing to pick up a phone and offer an explanation. I was beginning to take it personally until I read these and some Trustpilot reviews and realised that I have not been the first to fall foul of Halford/TOTD 'service' Be careful, fellow readers. You have been warned. (All of the above can be verified)”

Helpful Report

Posted 2 years ago

“3 months ago I had a tyre replaced on my caravan. 4 days later i moved it and a few miles down the road at 50mph the entire wheel came off my caravan. My caravan was written off and I could well have been. Halfords accepted liability. However 3 months later I cannot get a replacement caravan because the money offered is so low. Simple i just want my caravan replaced. i have fought lawyers for the last month who wont even read the details of the case. Now having to go to court to claim back £15,000! a small amount for them so why all the fighting?? It was a bad crash and they accepted negligence but I am still cancelling vacations because they will not be fair and thoughtful. They will not even refund the £150 I paid for the tyre that bounced down a major road. Think carefully if you want to take this chance and spend months fighting for your rights!”

Helpful Report

Posted 2 years ago

Tyres On The Drive.com is rated 1.9 based on 396 reviews