U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very terrible customer service. I've requested for a full refund after the price offered on the phone was higher by £400 due to my low 'score'. NEVER EVER EVER!!!!”

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Posted 4 years ago

“AVOID AVOID AVOID VERY RUDE”

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Posted 4 years ago

“Dear Marie Hall I would like to take this opportunity to thank you for all the hard work and the help you have given me with my case. If you hadn’t supported me I would still me struggling with my case. Your the only one who took the time and effort to help, I spoke to a few people in your department who didn’t help me to resolve the issue. I really appreciate your hard work and support and thank you from the bottom of my heart. Kind regards W.K”

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Posted 4 years ago

“DON'T BOTHER!!!! I paid for everything and then a week down the line they ring me and say they're unable to cover me as my score was low? Left me in such a difficult position. They said they are a referral company and offered me insurance from a different company which required me paying over £600 more and not to mention the sky high excess! I refused. Finally got them down to £490 but ended up getting an excess protection due to the high cost. They offered a refund for the full amount but they fully knew all the quotes for next day insurance would be higher than what they were offering me. No understanding or empathy. I've never been so gobsmacked with an insurance company in all my life. still seething with anger over how they messed me about”

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Posted 4 years ago

“"Don’t waste your time and money for this dodgy company!!!"”

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Posted 4 years ago

“The waiting time on the phone is a little long. That's why I'm giving it 4 stars. They fixed my problem right away, except for the waiting time.”

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Posted 4 years ago

“Katie was excellent on the phone explained everything about the policy so you could understand and her telephone manner and customer service was fantastic”

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Posted 4 years ago

“Please help to return and refund I have to call before your college sad I cannot refund”

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Posted 4 years ago

“worst company to deal with. I will not recommend them ever to anyone. please avoid their trap.”

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Posted 4 years ago

“Great service very professional would recommend Vincent very happy thank you”

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Posted 4 years ago

“Shocking company! The staff have no communication skills and do not know how to respond to emails. Jaymil from head of sales is an absolute joke, he cannot even understand basic email communication. He is rude rude, very unhelpful and refuses to pass you onto his superiors in order to make a complaint and resolve any issue!”

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Posted 4 years ago

“The worest Company”

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Posted 4 years ago

“The worest Company”

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Posted 4 years ago

“37email I’ve sent them in total.....NOT EVEN BOTHER TO EMAIL ME BACK ONCE 😡🤬 SCAMMERS!!!”

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Posted 4 years ago

“🤬🤬🤬Worst company....”

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Posted 4 years ago

“the worst insurance company I do not recommend to anyone in one day insurance hit me £ 120”

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Posted 4 years ago

“JAMES !!! 100% satisfaction”

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Posted 4 years ago

“Jamie griffiths was my advisor today and he was absolutely fantastic. Had no wait times, very friendly and got my insurance changed over almost immediately. Went above and beyond for me. Thank you”

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Posted 4 years ago

“This company is a scam they will tell you lies, very unprofessional especially a guy called Jamie. Stay away from them, they'll be shouting at you instead of having a professional conversation threatening to hang up when you challenge them. Staff not helpful l wish l could give them zero star. Run with your money”

Helpful Report

Posted 4 years ago

Hi there, we appreciate you taking the time to write a review. We are concerned by the content of your review and would appreciate if you could advise us further by emailing us at reviews@udrivecover.com

Posted 4 years ago

“Customer service is poor. The stuff are rude and condescending. They dont listen, impatient and talk over you. No warmth, care or enthusiasm in their drab tone of voice. Silliest thing, you cant even get instant cover on a newly brought car. I now have to purchase 1 day insurance at an additional cost to me. Avoid using them!”

Helpful Report

Posted 4 years ago

Thank you for your review, we always strive to give the best customer service that we can and we apologise that we did not meet your expectations on this occasion. As we are an insurance intermediary instant cover cannot be guaranteed and we would recommend calling up for a quote before you need to change your vehicle on your policy. Your feedback is very important to us and we will endeavour to work with our insurance partners to make this process easier and quicker in the future.

Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews