U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

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Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with U drive was a great one, was very happy with the service, very helpful and friendly! Special thanks Rachel Lockyer”

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Posted 8 years ago

“My experience with U drive was a great one, was very happy with the service, very helpful and friendly! Special thanks to Jay Patel 😊👍”

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Posted 8 years ago

“Sorted pretty quickly - Good quality service - Approached his manager for me on a couple of occasions also - Very clear information and nothing confusing within the call.”

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Posted 8 years ago

“great service today from Jay Patel at U Drive got my car insurance sorted after Vauxhall insurance cancelled my policy as I moved house and said my new postcode was a high risk area , I will certainly be recommending U Drive to friends and family ,thanks for all your help today”

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Posted 8 years ago

“I had a phone call from someone at udrive regarding my additional driver and they stated hey was unhappy to insure this person. We discussed my options and was decided that they would call me back in 4 days. This did not happen in fact they informed me that they had cancelled my insurance with no notice! I called them to find ou what went wrong as I was suppose to get a call back not just a cancellation which would effect my policy’s moving forward plus I now owe £300 I was only insured for a month! I stated the calls are recorded so I invited her to Listen to the call and see in fact I was suppose to be called back. She said she’d look into it and call me back. She didn’t. Then I received a call chasing the £300. I explained to Shanice the situation she apologised for my position and promised she’d call me back within the week. She did call back the next working day stating their mistake that the debt had been cancelled. What an amazing lady! She was understanding, let me moan and then got into action to get into a solution. I’d give shanice 5 stars for sure!”

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Posted 8 years ago

“Murray a true gent.”

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Posted 8 years ago

“very bad customer service. if you need to cancel even within 1 working day than they will keep £75 admin charge and hold your money for 14 working days. after this you have to chase them again. very poor company and I will not recommend any one to use this insurance provider”

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Posted 8 years ago

“Reasonable prices friendly customer services”

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Posted 8 years ago

“WARNING! - Extremely poor cancellation policy, £75 + 30% after 14 days. Very unhappy customer.”

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Posted 8 years ago

“False information and misleading sales team. Car insurance worst nightmare by far. Shop about and avoid at all costs !!!”

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Posted 8 years ago

“Just had an awful costly experience with these absolute con artists whom I’m taking my issue up with trading standards. Got quoted online having put all my details in and admitting to and accident and 3 points on my licence for a car insurance quote ! Sales side rang and double checked details before taking £200 for a deposit ! My car insurance was cancelled before it had begun due to misinformation. I called to ask on what grounds and they replied not admitting the offenc over the phone even tho when applying for this insurance it automatically comes up to oblige in admitting offences and other motor incidents or accidents ! This has now gone on to these con artists saying the sales team didn’t have to ask these questions. This I turn has,eft me £200 out of pocket and searching for other quotes online. Please beware of these type of Mickey Mouse firms. Very misleading but to be honest I hate to think I went with theses and god forbid I had a genuine accident. I’d be a 100% sure they would come up with some cock and bull story not to pay out. You’ll be hearing from my solicitor soon conmen 😉👌🏽”

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Posted 8 years ago

“Excellent service from Mr. Murray Udin at U Drive. Very professional and helpful he made my day. Wish they could be people like Murray in customer service as he made me feel great. Can't thank him enough and don't have enough space. My thanks goes to Murray and U Diver Cover for the Gold service!”

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Posted 8 years ago

“I was in the process of doing a home move paid my deposit upfront then decided to phone these up for a quote on the property i was about to let to be told quote the underwriter cant quote you it will be cancelled in 7 days plus you owe us a cancellation fee & the remainder of your policy for the year unquote how is this even possible they can charge me for them cancelling my insurance then say i after pay the remainder of the whole year when they are not going to insure me?? The lady said its in our terms & conditions i find this not right at all so i have had to cancel my home move loose my application fee for it aswel im fuming never again will i use this company when my insurance in finished!!”

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Posted 8 years ago

“Unprofessional and poor service with rude customer service advisors. They said we haven’t received documents. I sent them twice and called them thrice. They said we can’t reply every email for confirmation but keep sending me the text that you policy will be cancelled and you can’t drive. Extremely frustrating!!! They keep deducting money from my account but can’t confirm that they have received the documents. Most probably they are bunch of fraud fellows. Time will tell. With this service they should be banned and all clients should get their money back.”

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Posted 8 years ago

“AVOID AT ALL COST! Even though the quote I received appeared to be the cheapest on comparison sites I was then contacted AFTER making payment and told I'd need to pay an additional £200 for the policy, which meant they were no longer the cheapest. I requested a refund and not only did they deduct £50 from the amount I paid but they also kept hold of my money for 35 days before refunding it! This is the worst company I've ever dealt with, hands down! AVOID LIKE THE PLAGUE!”

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Posted 8 years ago

“Excellent and quick service especially from the gentleman known as Tyrone. Friendly, understanding and great customer service.”

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Posted 8 years ago

“Provided quote online, after I paid my deposit and bought 1 year insurance, they sent me an email stating that I wont have any insurance if nobody contacts me in 2 working days!!! When I heard from them the next day they asked me a few questions and stated that where I keep my car is not a "drive" it's residential parking, but residential parking is not an option, and it certainly isn't on the street! They wanted more money. I paid more money. They keep calling me still after I have organized my insurance. I am going to police station tonight because I am actually worried about their credibility and if my car is insured!!!”

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Posted 8 years ago

“Shanice Kalia was amazing. I needed help with sorting my dad's insurance. Shanice was efficient, Very patient and just a lovely pleasant lady. A real asset to your company.”

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Posted 8 years ago

“The customer services was helpful.”

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Posted 8 years ago

“Very helpful and willing to help”

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Posted 8 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews