U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys charged me 1250 pounds promising online insurance, then gave me a call , verified my information, told me they are acting as my broker . They didn't tell me how you're my information to get best quote ( as my NCD was 8 years but time left ob the previous policy was 23 days) they didn't tell me this information might affect the quote , after few hours called me back and said since the information has changed your insurance will go up by 400 pounds . This made me so helpless and furious . I knew I could get a cheaper policy so i asked for reimbursement of my money and they said policy cancellation fee is 75 pounds although i didn't have any policy in place as these guys were broker. Still don't understand why did they take money off my account at first place and if policy wasnt in place why were the policy cancellation charges applicable . This is such a disastrous experience”

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Posted 5 years ago

“so i got my self insured 24 hours ago, and planned to change the company as i was getting a better premium offered by another company when i rang to cancel my insurance which hadn't even started and the reprehensive i have spoken to was miserable guy and was very rude towards me and he charged me £75 cancellation even though my insurance hadn't even started stay away from this company they're literally scammers who try to take as much money from you as possible.”

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Posted 5 years ago

“Worst company I have ever dealt with. My premium changed 3 times and constantly trying to take more money from you. U cover isn't actually a insurance company just a middle man avoid at all cost very mis leading and un professional just overall scammers!”

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Posted 5 years ago

“Good customer service and polite staff thank you.”

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Posted 5 years ago

“Terrible customer service, very rude staff talking over and not listening to the actual problem. Had to call a numerous amount of times for the same Problem. Staff was disgustingly rude.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Good For me this insurance”

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Posted 5 years ago

“Very good stuff”

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Posted 5 years ago

“I purchased a policy from this company and decided to cancel the policy the next day, they promised to refund within 30 days however its been over a month and no refund. don't be tempted by the cheap quote, if you have to cancel your policy for what ever reason you will need to beg them for them refund your money. If you must buy then make sure your credit card company is in between to help you. Why should a company hold on to your money for over 30 days when you have cancelled the following day. when you take out a policy they don't give you 30 days to pay so why should they be afforded this privilege's?”

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Posted 5 years ago

“I have bought a policy with them online , when I’ve told them that I found another insurance which was cheaper and better rate , they said they will charge me £120 for telling them that I want a refund and I had to wait for 30 days to get the rest of my money back very bad service absolutely a joke .”

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Posted 5 years ago

“Good customer service and really helpful”

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Posted 5 years ago

“Scam. After 5 days without insurance, when I spoke with them to ask for my money , they took £ 135 cancellations fees. For what? It's a big SCAM”

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Posted 5 years ago

“Very good customer service Amy keep it up”

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Posted 5 years ago

“This company is the most misleading organisation I have ever come across. Bumped up the price and refusing to refund the whole amount paid due to fees. The companies model is to hold you to ransom for your own money after failing to deliver a service. I have reported them to the Financial conduct authority as they go against their principles annd encourage any other customers to do so to prevent this business from operating. If you have been scammed for a cancellation fee, you can contact your bank to dispute the transaction due to them failing to deliver any goods or services. If you are new, I would stay away also and find a different provider. Any positive reviews stated here are most likely fake and added here from the company due to their bad reputation.”

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Posted 5 years ago

“Customer service wasn’t great”

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Posted 5 years ago

“They are advertised as an insurance company with a cheapest price if you buy it they raise the price by 25% and say the offer is not valid anymore and they are a broker!”

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Posted 5 years ago

“Very very very unprofessional caused me so much stress when I was going through enough as it was horrible people like robots”

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Posted 5 years ago

“Absolute 'siht' insurance company Absolute 'siht' insurance company. Not many time write reviews but i think.. if i want to aware people i have to do it!! I was went to gocompare and give me price of 120/month.. i paid the deposit.. and after the next day just call me to confirm all the details.. than they ask me for NINo (which no one been asked before) They call me the same date afternoon it's got something else in my record so they can give me just 189/months insurance.. and i said i don't want it.. but i still cannot drive my car! After this she said gonna call me but she never did!! after two day (still my car undriveable) called them and they charge me to CANCEL them NONE INSURANCE for 125 QUID!!! So NEVER EVER RECOMMEND THEM ANYMORE!”

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Posted 5 years ago

“Great service quick and efficient”

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Posted 5 years ago

“Absolutely rubbish service they took my money told me im insured and will call me back to confirm details so i realized after i wasn't even insure at all I've been driving to work and back past 3 days without insurance! So they then lie and blame me and staff who work there are also cocky so canceled my insurance and they have the cheek to charge me £80 fee when my car wasn’t insured in the first place! Putting a complaint against this company AVOID!”

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Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews