U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged £74.10 extra to my premium few months into the cover, just because I disclosed that my address had changed in line with the agreement to disclose any update with such details. The agreement documents didn't say anywhere Ithat I will be charged extra premium if I moved home and consequently changed my address. Furthermore, I did move to another house within same city/town so why the high additional extra premium charge??? This I consider to be a total reap off and an utmost show of insincerity. I am very displeased and unhappy about that. I don't plan on renewing this insurance with both the broker (U drive) and the insurance company (mulsanne).”

Helpful Report

Posted 1 year ago

“Spoke with Luke today about my outstanding balance and he was super helpful—got everything sorted quickly and with no hassle at all!”

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Posted 1 year ago

“It is very good service Yes, it's very good sadness..”

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Posted 1 year ago

“Good customer service”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Extremely overpriced, tried to charge me over double a competitor’s rate at renewal. Constantly adding admin fees left, right and centre. They quote you one price, then phone you, then tell you that you can’t have that policy and they can only offer you something much more expensive with a huge excess. Extremely unhelpful on the phone and incredibly pushy. Avoid like the plague”

Helpful Report

Posted 1 year ago

“Terrible services. Had to make a claim earlier this year - they were horrible to deal with. The worst experience, could not speak to anyone directly, they kept handing me to different call handlers. Wasn’t able to get a curtsey car, due to their typical service of enterprise running out of cars and they offered no alternative. Would not recommend to anyone.”

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Posted 1 year ago

“I do not recommend this company to anyone, unless you have time to resend documents every other day — documents that had already been sent before. They keep sending emails and threatening to cancel my policy, even though I’ve already submitted all the required documents. This is the first time I’ve dealt with a company that demands so much information from me. They even asked about my annual income — why is that any of their business? I had to log into the government website to check both my and my wife’s driving licences. It’s complete chaos and disorganisation. I do not recommend this company.”

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Posted 1 year ago

“I’m really enjoying my experience with them excellent service, thank you so much for everything!”

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Posted 1 year ago

“Touch was brilliant thanks”

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Posted 1 year ago

“Fast, fluent and excellent service given to me today and all my questions and worries were answered.”

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Posted 1 year ago

“Paid £100 deposit at 10 am . Police seized my car at 3pm . When contacted said that I had undeclared cancelled policys and voided my policy . Even though I advised them I have been the victim of identity theft and provided the action fraud case number . And contacted 2 police forces aswell as the DVLA”

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Posted 1 year ago

“Absolutely rubbish will never use this company again constant phone calls constant messages and emails I’ve just lost my father so I’m suffering at the moment I would not leave good review for your company at all”

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Posted 1 year ago

“Wouldn't even give it of 1 star if I'm honest. Absolutely disgraceful company and awful people on the phone. Confusing form when I signed up with them and charged me a lot more than discussed. Would not recommend to anybody”

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Posted 1 year ago

“Been stuck with them for 12 months because they have zero cooling off period. When I agreed to join them through compare the market the price was 100 monthly, paid a large deposit and then had a call to go through everything. Suddenly charges from here there and everywhere were getting added on and it was 180 a month. No option to cancel without a huge charge. Stuck with them for 12 months. No online portal. Rubbish. Happy to be free”

Helpful Report

Posted 1 year ago

“Worst experience. Talked with your team regarding cancel my insurance, they asked me to hold to talk with manager to check how much they can adjust amount in monthly premium but kept me hold for couple of minutes and then hang up. After that I got email that if you want to cancel you have your pay more amount. What rubbish is this.”

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Posted 1 year ago

“endless spam emails and texts. renewal offer 300% higher than prior year and market rate.”

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Posted 1 year ago

“AVOID Avoid at all costs!”

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Posted 1 year ago

“Amazing 👏🏻👏🏻👏🏻 thanks”

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Posted 1 year ago

“Spoke with Luke today, helped resolve my issue immediately and went above and beyond to ensure no further problems in the future. Highly recommend 👍”

Helpful Report

Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,176 reviews