UK Bathroom Store Reviews

Name: UK Bathroom Store
Address: Unit 4, Dennison Industrial Estate Middlegate, Morecambe
Rating: 4.59

4.6 Rating 1,187 Reviews

90 %

of reviewers recommend UK Bathroom Store

4.6

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524 841087

Email:

michael@ukbathroomstore.co.uk

Location:

Unit 4, Dennison Industrial Estate Middlegate
Morecambe
LA3 3SZ

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UK Bathroom Store 5 star review on 24th February 2022

Jon Bradburn

UK Bathroom Store 5 star review on 24th January 2022

Anonymous

UK Bathroom Store 5 star review on 17th February 2021

Penny Morgan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't rate higher than "very good". I drove Lee the manager mad with my emails and calls and he was so helpful and found all the right bits for our bathroom. So pleased with the results. Great service and great prices!”

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Posted 5 years ago

“I would of give 5 star as dilvery was awful but that was dpd couriers not the UK bathroom as order went missing then every day was the next day then the next day but Marc from UK bathroom was very good he got it delivered with in an hour of me talking to him so well do to Marc getting fitted in the next few days so will up date on how it is.”

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Posted 5 years ago

“First time we have used this company and was very impressed with the service and delivery ,also the price was very good”

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Posted 5 years ago

“Good service, good price”

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Posted 5 years ago

“Great service, good prices and fast delivery. Would definitely use again”

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Posted 5 years ago

“The order was placed and delivered three days before the expected delivery date which was brilliant, I could get on with the job over the weekend. I'd like to thank the team for keeping me informed. I received numerous texts on progress with a specific delivery to within an hour. It was spot on.”

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Posted 5 years ago

“item arrived on time and in good condition. The driver was very helpful.”

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Posted 5 years ago

“I have ordered from them previously and as before my goods arrived on time. Toilet seat was slightly damaged this time though so rang customer services and a replacement was sent within 3 days. Excellent service, would definitely order from them again.”

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Posted 6 years ago

“I ordered two Sanuex bathroom sinks and vanity units. Fail 1: Although I received an email confirmation of my order I never received a dispatch note nor any notification of when my goods would be delivered. A quick text, call or an email is the minimum. Such large goods should not simply turn up at the front door. Fail 2: I ordered two 71cm Saneux Austen bathroom cabinets. The website gives me me the option to purchase the sinks that go with the above. Great. Nice and simple. I naturally purchased those at the same time. I’ll be interested to know how they managed to send me two sinks that are the wrong size - 60cm. Regards Deepak PS Fair play as they came back to me quite quickly and rectified Fail 2”

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Posted 6 years ago

I am sorry to hear that your order did not go as planned, I can see that our transport partners tried to book this delivery in with ou on two occasions but were not able to get hold of you. In these situations they will always attempt delivery anyway in order to get the goods to you. The basins I can only apologise for, this appears to be a simply picking error at Saneuxs warehouse and I can get this rectified for you quickly.

Posted 6 years ago

“Everything went well. Great price, great item, fast free delivery. Definitely recommend.”

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Posted 6 years ago

“I love dealing with UK Bathroom Store. Fantastic service, always competitive prices, prompt delivery and speedy resolution to rare problems. Thanks for all your help.”

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Posted 6 years ago

“Great price and quality product in superfast time ! couldn't be better thanks.”

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Posted 6 years ago

“The order process was easy and the courier was helpful and friendly.”

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Posted 6 years ago

“ordered a heritage toilet seat. Faulty - poor quality hinges. This wasn't Bathroom store's fault. When I phoned up to request a replacement - phone was answered quickly and young man was polite. I was asked to send photo's of faulty seat, which I did. However I didn't hear anything more until a few days later, I saw an email from a carrier with a delivery date, so I assumed that this was a replacement toilet seat - although I had not received any notification from UK bathroom store that this was going to happen. I received the new toilet seat - but it was the wrong colour - don't know whose fault this was. A couple of hours later another courier turned up wanting to collect the faulty toilet seat - again I wasn't informed by Bathroom store when this was going to happen. I phoned again to explain that the wrong colour had been sent. Young man said he would arrange for another toilet seat and this would be delivered on the same day as the wrong toilet seat was uplifted. He told me that someone would email me to let me know when this was going to happen. The next day a courier delivered another toilet seat - but when I opened it, it was the same faulty toilet seat that I had sent back the previous day. This time it was the courier' fault. When I phoned bathroom store to explain what had gone on - he apologised and told me that it did appear that the courier had re-delivered a "return". He asked me if I could parcel up the two toilets seats into one package. This I did, which believe it or not took me 3/4 of an hour plus copious amounts of parcel tape(which will end up in landfill or the ocean!) as I had to try and use the cardboard from the delivery to cover two toilet seats. He also told me that the replacement toilet seat had not been re-ordered. So - from my original order on 7th May and three toilet seat deliveries and one collection plus one collection pending, on 22nd May, I am still waiting for a new toilet seat. If Heritage had supplied a toilet seat of acceptable quality- then this saga wouldn't have happened - however, UK Bathroom store has not kept me informed of subsequent events and it had just been fortunate that I have been in, when the delivery men have turned up.”

Helpful Report

Posted 6 years ago

I am sorry that this has happened with your order, Heritage seats are usually of the highest quality and we have very few issues regarding these products, however we will always endeavor to correct any issues that occur. We use DPD for our courier and they both text and e-mail you to confirm deliveries and collections so I am surprised that you have not received any of these communications but I will look into this further as it's an essential part of our service. Please accept my apoloies for any inconvenience this may have caused.

Posted 6 years ago

“Had item I wanted and at right price. Delivery spot-on.”

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Posted 6 years ago

“I ordered multiple fixtures for a small WC. The sink arrived with the hole drilled for the tap off-centred. This was IMMEDIATELY rectified by UK Bathroom. Happy customer and I would use them again.”

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Posted 6 years ago

“Although we had a problem with delivery their was a replacement at my door the following day. well Done!”

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Posted 6 years ago

“They were good and professional and refunded my money quickly .”

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Posted 6 years ago

“Ordered item online without an issue, great value for money, great communications. First class service can’t recommend enough. Many thanks 😄”

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Posted 6 years ago

“Prompt service”

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Posted 6 years ago

UK Bathroom Store is rated 4.6 based on 1,187 reviews