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UK Bathroom Store Reviews

4.6 Rating 1,187 Reviews

90 %

of reviewers recommend UK Bathroom Store

Company Reviews

Product Reviews

4.6

Based on 1,187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524 841087

Email:

michael@ukbathroomstore.co.uk

Location:

Unit 4, Dennison Industrial Estate Middlegate
Morecambe
LA3 3SZ

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UK Bathroom Store 5 star review on 24th February 2022

UK Bathroom Store 5 star review on 24th January 2022

UK Bathroom Store 5 star review on 24th January 2022

UK Bathroom Store 5 star review on 17th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All received ok thank you, communication could have been better, once order placed didn’t hear any more until a call from logistic company to say can they deliver item. Just an email confirmation could have been sent to say it’s out for delivery. Thank you”

Posted 2 years ago

“Good website but no option for normal mail. Only courier price which is too expensive when ordering one product. There should be more delivery options available.”

Posted 2 years ago

“The problem I had was with the delivery, with the delivery contractor sending an email on the due date to say they were sorry they had missed me. I had waited in or the delivery and was disappointed to receive their email. Delivery was completed the following day.”

Posted 2 years ago

“Ordered a mirror which was badly damaged. UK bathrooms were very helpful and sent a replacement very quickly.”

Posted 2 years ago

“Bit late with information on status of parcel ,had to ring company to find what was happening. After call delivery good”

Posted 2 years ago

“Impressed with the help I got when I ordered the heated towel rail and really impressed at how quickly the heated towel rail arrived at the shop for us to collect. The draw back was the on/off switch (protected by a rubber(?) covering to guard against shocks). It wasn't at all easy to reach and almost impossible to switch on. My husband had to resort to some extreme measures to get it to come on and we won't use that switch again. We will switch it on and off at the mains outside the bathroom which is not so handy.”

Posted 3 years ago

“The product is excellent quality, and gave no problems in fitting. However the sales people need to be sure of delivery times from the suppliers before making rash promises - a clear month after being promised "the end of this week" is not good these days.”

Posted 3 years ago

“I have been asked to review a product which I have yet to receive. The picture was clear and looked exactly like the one I wanted to buy. UK Bathroom Store contacted me to say that it will not be in stock for a couple of weeks and asked if I was prepared to wait. I agreed and now have time to write a review on a bath tap rather than fit it. Nice!!”

Posted 4 years ago

“Ďelivery fine, however the item was not of the quality I expected”

Posted 4 years ago

“I sadly had to return my items, the Heritage Clifton range, due to a poor quality/finish. So very disappointed as they were just what I wanted. However, despite my disappointment, I dealt with Marc regarding the problem and he was very helpful and swift to respond to emails etc. So good customer service from you, even if the product didn’t come up to scratch.”

Posted 4 years ago

“Good product. Not good communication. If a product is not actually in stock, perhaps mention that on the website. Expectation management is not difficult. A pro-active contact when the delay became apparent would have been nice, rather than me chasing for information. Entirely happy with the loo seat when it eventually arrived.”

Posted 4 years ago

“while there was nothing wrong with service or delivery speed, shower enclosure was in poor condition glass scratched also chrome post scratched I could not send back as shower was required urgently. It became evident as installers were building up that this unit had been a returned unit, UK Bathroom store did offer refund which I accepted but this will never be pristine unit I wanted, I believe this was a supplier problem not UK Bathrooms but hugely disappointing”

Posted 4 years ago

“STANDARD INTERNET COMPANY”

Posted 4 years ago

“I bought a close coupled toilet from them when the toilet arrived some of the fixings to secure the toilet to the wall was missing, I emailed uk bathroom store and my reply from the manager was they don’t have wall fixings, to cut a long story short I contacted the manufactures who are sending me the missing parts to secure my toilet to the wall. I won’t be rushing back to buy from uk bathroom store.”

Posted 4 years ago

Apologies I believe this was some confusion between ourselves and the manufacturers, We have originally been informed that the parts you needed were part of the fixing frame rather than the pan and as such we referred you to the manufacturer. When you called them this was not the case and they were actually part of the pan system hence them agreeing to send them to you direct. I can only apologise for the confusion, we certainly did not mean to not be helpful, had we understood the situation better we would have sent them immediately, We have now asked the manufacturer for clarity on the components of these products.

Posted 4 years ago

“Customer service was very good and delivery was fast and product arrived with no damage. However the product had not been packed correctly so I received an incorrect component. Manufacturer corrected the fault quickly.”

Posted 4 years ago

Hi I am sorry to hear that your order did not arrive as expected, however I cannot see any correspondence regarding this and the item we sent you only consisted of one component. If you can contact our customer service team we will investigate this for you and see what we can do etc. Apologies for any inconvenience this may have caused.

Posted 4 years ago

“Ordered a couple of radiator valves, however when they arrived they didn't match the item description on the website. Customer Service were a little slow to respond (did take me calling a couple of times), but valves were collected and refund issued within 3 days.”

Posted 5 years ago

“Good customer service and support and competitive pricing....but the organisation of the delivery was poor. The Palletforce tracking didn't work...we contacted UK bathroom store to get then to arrange a delivery for Tuesday but the bath was actually delivered the day before. It was pure chance that we were in when it arrived....we shouldn't have been. So, I would suggest you invest in getting a better order delivery system arranged; in this case Palletforce have let you down.”

Posted 5 years ago

“Decvent product and price- very slow despatch though.”

Posted 5 years ago

Apologies that you feel our delivery service was not quick enough on this occasion. We generally send these items on a next day service as they in stock, however because the item was ordered on Boxing day we were unable to despatch the item until our first day back. I am glad that you like the quality of the item as we take great pride in the items we sell. I hope the delay did not cause you too much inconvenience.

Posted 5 years ago

“Website easy to use, order placed with ease, however delivery not confirmed and arrived next day without any notice. I was lucky someone was there to take the order.”

Posted 5 years ago

“U K Bathroom Store has a fairly rigid returns policy. If you exceed the time limit, even if the goods have remained unopened, they will not accept them back. So you need to watch out on that one. I ordered a toilet, which arrived in 3 boxes, one for the toilet bowl, one for the cistern and one for the toilet seat. They were on a pallet and Palletforce would only deliver to my front door. So I had to releases the boxes and carry them in to my house with no help from the driver. Even B & Q’s delivery agents bring the stuff in. The goods were of excellent quality.”

Posted 5 years ago

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UK Bathroom Store is rated 4.6 based on 1,187 reviews