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UK Bathroom Store Reviews

4.6 Rating 1,187 Reviews

90 %

of reviewers recommend UK Bathroom Store

Company Reviews

Product Reviews

4.6

Based on 1,187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524 841087

Email:

michael@ukbathroomstore.co.uk

Location:

Unit 4, Dennison Industrial Estate Middlegate
Morecambe
LA3 3SZ

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UK Bathroom Store 5 star review on 24th February 2022

UK Bathroom Store 5 star review on 24th January 2022

UK Bathroom Store 5 star review on 24th January 2022

UK Bathroom Store 5 star review on 17th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake with my order and accidentally ordered a graphite rather than black toilet seat (photos are the same) and my experience with the customer services team was poor at best. I accept this was my mistake but the customer service team were condescending and rude. Will not be ordering from here again.”

Posted 2 years ago

“UK Bathrooms have a good selection of items and for that reason alone is why I have used them. I do find however, if I ever needed to talk to their customer service dept they need to brush up on their person skills, I have found them to be quite rude. I have the feeling of dread if something goes wrong. There advertising is misleading too, their price looks great against certain items but when you go into the website what you see advertised with a price next to it, is incorrect, there are lots of add ons to get the look of what the item is, as much as £300 more.”

Posted 2 years ago

“Terrible customer service over the phone, was sent a faulty item, had to jump through hoops just for them to believe me”

Posted 2 years ago

“The whole point of the slow-close feature is that it should close quietly whereas it begins to close slowly and then drops suddenly making a loud bang on closure. Instead of noise absorbing rubber you’ve chosen to use very hard plastic, which totally defeats the object. Such a shame and quite puzzling.”

Posted 2 years ago

“Product and pricing were good so I phoned to confirm availability. Was advised they were due the next day so placed my order. Over a week later and I am still being told its with a courier, I have to chase, theres no order update.”

Posted 2 years ago

“I ordered a basin in November 2020 and was told it was out of stock until January 2021. I decided to wait until January rather than cancel the order. However, at the end of January I contacted UK Bathroom store as I hadn’t heard anything from them. They said it was now expected back in stock in February, they would check when and contact me. I didn’t hear from them so at the end of February contacted them again. This continued until I finally got an email to say the basin was going to be delivered 28th April. It arrived on this date but unfortunately was broken in multiple places so I contacted them to ask for a replacement which was supposed to be delivered today, but unfortunately I am still waiting. No contact to say it has been delayed so very poor customer service. The staff are very polite and helpful when you contact them but no one rings back when they say they will.”

Posted 2 years ago

“Basin and stand arrived somewhat later than expected, especially given the £30 delivery charge... eventually arrived undamaged, which was good. Oddly both pieces were quite dirty and marked, which was odd for something you’re buying new. Had to clean them up. Not the best experience and not sure I’d use again or recommend. UK Bathroom Store appear to be like most other online bathroom stores unfortunately.”

Posted 3 years ago

“Poor experience. Prices are cheap but you pay for it elsewhere! So much hassle, long delays and multiple errors. 1. Failed to deliver right product 2 times and poor customer service when raised. Very frustrating and put our renovation behind with the extra cost of having to pay for our builders to come back. 2. Specifically ordered the lot from this company as the toilet we wanted was “in stock” only to be informed a few days later this was incorrect and a 2 week delay which turned into 5 weeks delay. Once it finally arrived there was a chip on the upright section which I believe wouldnt pass RAK’s quality control. In the end we got a refund and would rather pay more from a better company.”

Posted 3 years ago

“Tempted by the prices offered and good delivery estimates, I ordered a bath and two taps. On the plus side, I mistakenly ordered one tap incorrectly and this was remedied and refunded very promptly. On the negative side, my delivery took almost double the quoted time and communication was poor. I only became aware of the problem because I chased my order - no one bothered to contact me. Apologies were very thin on the ground even though I explained it was holding up the works on our project. I would be reluctant to use them again unfortunately.”

Posted 3 years ago

“Unfortunately I cannot recommend UK bathroom store, I ordered some taps which were 1 to 2 days delivery, 1 week later they had not arrived, when I enquired I was told they had been sent to the wrong customer, I would have to wait until they were returned then resent to me. To their credit I was refunded as this was not acceptable to me.”

Posted 3 years ago

“Misleading. After checking the toilet I wanted was in stock and it being confirmed that I would receive the item within 2-3 days as stated on the website, I placed my order. UK Bathroom Store did not tell me that it would be 6 days before they would take delivery of the toilet. I found this out after calling them again (chap on the phone was less than courteous and implied I was lying as 'no note against your order) as I had received no communication from them about my order. I then had to wait 2 days before the courier contacted me about delivery. The packaging was damaged and the delivery driver took a photo as did we. Fortunately, the toilet was fine.”

Posted 3 years ago

“Ordered a Urinal for next day, 1 week later still waiting”

Posted 4 years ago

Hi, we don't actually offer a next day service on these items due to the way they have to be shipped and how fragile an item this is. The courier did try and book the delviery in with you but was not able to confirm the date. Apologies we were not able to meet the required timescales on this order.

Posted 4 years ago

“I ordered an item from them which promised next day delivery. I received the item 4 days later with no update from them! Very poor service would not use them again.”

Posted 4 years ago

We do try and get this particular item for customers on a next day basis. However due to circumstances beyond our control this toilet roll holder took a couple of days extra to get for you. We did send a message to let you know and I apologise if this did not reach you.

Posted 4 years ago

“ordered a heritage toilet seat. Faulty - poor quality hinges. This wasn't Bathroom store's fault. When I phoned up to request a replacement - phone was answered quickly and young man was polite. I was asked to send photo's of faulty seat, which I did. However I didn't hear anything more until a few days later, I saw an email from a carrier with a delivery date, so I assumed that this was a replacement toilet seat - although I had not received any notification from UK bathroom store that this was going to happen. I received the new toilet seat - but it was the wrong colour - don't know whose fault this was. A couple of hours later another courier turned up wanting to collect the faulty toilet seat - again I wasn't informed by Bathroom store when this was going to happen. I phoned again to explain that the wrong colour had been sent. Young man said he would arrange for another toilet seat and this would be delivered on the same day as the wrong toilet seat was uplifted. He told me that someone would email me to let me know when this was going to happen. The next day a courier delivered another toilet seat - but when I opened it, it was the same faulty toilet seat that I had sent back the previous day. This time it was the courier' fault. When I phoned bathroom store to explain what had gone on - he apologised and told me that it did appear that the courier had re-delivered a "return". He asked me if I could parcel up the two toilets seats into one package. This I did, which believe it or not took me 3/4 of an hour plus copious amounts of parcel tape(which will end up in landfill or the ocean!) as I had to try and use the cardboard from the delivery to cover two toilet seats. He also told me that the replacement toilet seat had not been re-ordered. So - from my original order on 7th May and three toilet seat deliveries and one collection plus one collection pending, on 22nd May, I am still waiting for a new toilet seat. If Heritage had supplied a toilet seat of acceptable quality- then this saga wouldn't have happened - however, UK Bathroom store has not kept me informed of subsequent events and it had just been fortunate that I have been in, when the delivery men have turned up.”

Posted 4 years ago

I am sorry that this has happened with your order, Heritage seats are usually of the highest quality and we have very few issues regarding these products, however we will always endeavor to correct any issues that occur. We use DPD for our courier and they both text and e-mail you to confirm deliveries and collections so I am surprised that you have not received any of these communications but I will look into this further as it's an essential part of our service. Please accept my apoloies for any inconvenience this may have caused.

Posted 4 years ago

“Mirror arrived broken”

Posted 5 years ago

I am sorry that your Mirror arrived with you broken. We work very hard to ensure our items get to you in pristine condition, however due to the extremely fragile nature of things like mirrors there is always an element of breakage. We do offer to replace items such as this next day where possible but I understand that you needed to obtain one same day in order to be able to fulfill deadlines by your builder etc. I hope this did not cause you too much inconvenience.

Posted 5 years ago

“The shower door was initially consigned to the wrong address, which was a bad error on your part. However, your staff are courteous and helpful and they did their best to rearrange the delivery as quickly as possible.”

Posted 5 years ago

“Unfortunately really poor customer service and care. Quality of product questionable, a real shame and wouldn't recommend this company.”

Posted 5 years ago

I am sorry to hear that you were not satisfied with the service that you have given us, I was not able to find any correspondence relating to this order, as stated in the previous review. If you would like to contact our customer service team I am sure we can resolve any issues you may have experienced.

Posted 5 years ago

“Ordered the items we wanted, showing a 3-5 day delivery, and got instant confirmation. It ended up taking more than a month to get our order delivered. I was told the delivery information was incorrect online but even now it still shows 3-5 days so it's clear no-one has acted on it. What was more disappointing was the poor customer service as it seemed to take a lot of effort on my part to chase this up, resulting in a number of failed promised delivery dates. If they has just been more honest up front it would have been more acceptable.”

Posted 5 years ago

I can only apologise for the incorrect information on this order, I completely agree that it's not been acceptable. All I can do is to assure you that we have not intended to mislead you in any way, we have been ringing the manufacturer of the item each time and being assured of delivery dates which sadly did not happen. I will be speaking the company concerned to see why this occurred and to try and ensure that it can't happen again. My Sincere apologies for any inconvenience caused.

Posted 5 years ago

“Order was processed very quickly and the item was delivered within 3 days- excellent! Unfortunately, it is the wrong toilet seat! I ordered a Saneux soft closing seat, what we received was looking very similar although, with insight, from packaging and instruction leaflet it is a much cheaper alternative. It fits the toilet but not the same dimensions so doesn’t look right- there is now an overhang at front of toilet, sides are ok. I can’t return unfortunately as now fitted. So close... but not the correct product. I can provide photo to prove.”

Posted 5 years ago

I am sorry to hear that you were not 100% satisfied with an order we sent out for you. Quoite often these brands do have other names on their boxes, this is due to the fact they are sold under different names across europe but come from the same factory. I am surprised to hear that it is a different size however. If you would like to send images and details across to our customer service team then we will of course do our best to rectify this.

Posted 5 years ago

“Boxed very well all bits were there posted promptly unfortunately the only two items on display from the kit were the chrome plug and control knob for pop up waste and we’re both marked with a flaw on the chrome finish.”

Posted 5 years ago

I am sorry to hear that there was an issue with the product, especially the part that is on show. If you get in contact with our customer service team and send them some images we may well be able to get some replacement parts for these which will just clip on etc.

Posted 5 years ago

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UK Bathroom Store is rated 4.6 based on 1,187 reviews