“We purchased a black metal garden arch which was very badly made. It was returned/collected on 9/8/23. We have emailed UK Garden supplies twice as no refund has been made as of 24/9/23 but unfortunately they haven’t responded and telephone goes straight to voicemail.
They have good ratings which is why we bought from them however, never again!”
“I put an order in back nearly 2 months ago and still haven't received the obelisk I paid for. I also have tried emailing and leaving messages but to no avail. I also wish I had checked these messages :(”
“Received goods promptly but cannot get a VAT receipt - 3/4 phonecalls where it was promised , numerous emails too. Told my email isn't working but clearly an excuse as their automated emails come through. Requested to have them posted - no response. If you cannot get a VAT receipt I am inclined to think the business is charging VAT, scamming their taxes & keeping the money. Due an HMRC audit I think.”
“Customer service is nonexistent - telephoned twice left message followed up by email - every time I call always asked to leave a message.
The items ordered were received badly packaged and broken.
I would not recommend this company to anyone based on my experience.”
“I wish I’d seen all this review, I would never have placed an order with this company.
Ordered 4 items, I have only received one which was delivered by a ‘ghost’ because I just opened my front door and package was just there !!
I’m yet to receive the rest of my order and customer support is almost non existent.
Please be warned- order at the risk of your mental health”
“Customer service is non-existent. Wrong parts delivered. Unable to get any form of response to either emails or telephone calls. I know these are difficult times but all I need is an acknowledgement that they are dealing with my problem. Shambolic!!”
“This company has taken over £220 from my bank account last month, and have not received either order confirmation of goods, or goods. Their shambolic website should have alerted me to the fact that they are not to be trusted. I wish that I had read the reviews before placing an order. I have been looking after my ill mother for 10 years, and thought that I knew the online market place pretty well.
If you value your sanity, then DO NOT deal with these people!! They are charlatans, and have no code of practice. REALLY!!
It is all very sad, as I do believe that their products are meant to be good. Wish that I could judge for myself!!”
“Appalling - ordered a garden arch which arrived incomplete. despite leaving phone messages and emails chasing it still no response, now asked for a refund still no response.”
“I ordered several garden supports and they arrived promptly. However, one of the items was incorrect (similar but smaller and cheaper item) and I have failed to receive any response from this company. I have emailed, left voicemail and even texted the number they suggest but all to no avail. I could understand if they’re having problems and have said so but just need a response.
This is making me extremely stressed. I am shielding, live alone and have no one to help.
Sadly I cannot recommend this company. I’ve had to do a lot of online ordering over the last couple of months and this is the only time that I’ve been treated so badly. Beware.
Shame as the products are good and would get a much higher rating if they just responded by any means.”
“ordered a wooden planter - quick delivery but it was the wron one - small not large. Sent emails/onlineform - no response left phone message, no response. Finally got through on phone, they offered collection or refund difference in price, said I'd take refund. They paid £10 to my account - not the £13 difference - DO NOT USE THIS COMPANY”
“Ordered 3 items in March, only 2 delivered. Have sent 4 emails and rung 3 times but no response. Can't get missing item delivered or a refund. Absolutely no customer service. Would never use again. Do not order from this company.”
“Placed order on the 4/5 still not received despite two chasing emails requesting an update. Not impressed will be contacting my credit card company to make a complaint and attempt to get my money back. Wish I had read some of the previous reviews on here.”
“Placed an order on the 21st April, still not received it. Have sent several emails and messages and left voicemails....nothing! Complete silence! Took my money for the item though, if uk Garden Supplies read these. I want a refund, and will not shop with you again.
Be warned, they are still taking orders and taking your money, but no one will answer queries”
“Missing item and when I have contacted them for a refund on all my items 4 weeks ago, I have been ignored! No communication and no chance of a refund. AVOID!”
“The delivery of ordered item delivered very quickly. However it was the wrong item, a cheaper alternative. When I ring there is no response, no response to email either. I must have left at least five messages but nothing. Very disappointed with their dreadful customer service. I would never recommend them”
“Ordered a springer spaniel Ornament weeks ago, sent several emails which have all been ignored. Rang several times finally managed to get through and last said this has been sent Royal Mail and should receive next few days....a week later and I am still waiting. Absolutely disgusting service”
“Ordered brackets 3 weeks ago and haven’t heard a thing. I have emailed them with no response back, you can’t leave a message as the voicemail is full. Do not trust this company with your money!!”
“Ordered a Springer spaniel garden ornament, received it but it wasn't the one I had ordered. Tried ringing them, phone just rings and is never answered. Emailed them and received a reply stating they didn't have the one I wanted in stock. Had to email again to say I didn't want the one they sent me but the one I had ordered. The one they sent was cheaper than what I had ordered. They emailed me a return sticker. The item was returned but I'm still waiting my refund. Wouldn't use again”
“I ordered 2 metal leaf design lawn border edgings, I didn’t receive any idea of when to expect delivery, it was just luck that I happened to be in when they came. The sizes ordered as stated by yourself were 80cm high and 60cm wide, when delivered the size was 60cm high and 50cm wide, very disappointing, and just to put a tin hat on it the packaging was appalling, my three year old grandson could have made a better job of it. You need to provide better training for your workforce, as clearly they are incapable of reading a tape measure, and unable to provide basic packaging tasks, I won’t be recommending your company or using you again!”
“I have been trying to contact this company for over a week now. I have phoned and phoned and all I get is a voicemail and leave a message! They have taken over £120 of my money and yet here i am still waiting for my 9 trellises to be delivered! If you dont have the items in stock then say they are out of stock on your website dont take peoples money and then think its okay keep them waiting weeks on end with no communication!”
