Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Monsoon Accessorize Reviews

2.9 Rating 147 Reviews

48 %

of reviewers recommend Monsoon Accessorize

Company Reviews

2.9

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Monsoon Accessorize made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Monsoon Accessorize 1 star review on 24th March 2022

Monsoon Accessorize 1 star review on 29th March 2021

Monsoon Accessorize 1 star review on 29th March 2021

Monsoon Accessorize 1 star review on 29th March 2021

Monsoon Accessorize 1 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a order on the 26th of November and I’ve still not received it!! Absolutely terrible customer service who keep on hanging up the phone when they haven’t got a response to my query. I want a full refund!!! First and last time I will be ordering from this awful company, the customer service is poor!”

Posted 4 years ago

“monsoonoutletsales.com is a fake site. Instead of dresses for my daughter they sent a terrible Chinese scarf. Do not trust this store.”

Posted 4 years ago

“Ordered two dresses for my two girls for their birthday party on Saturday and paid for Sunday delivery service. Waited till 6pm on Sunday and still nothing so emailed Monsoon and had a response saying we will look in to it and respond back - it’s now Tuesday and I’ve heard nothing so I have emailed twice more and called. I explained that we need the dresses for tomorrow and was just told we will contact Hermes - this should of been done Sunday but obviously wasn’t. Apparently it can take up to 5 working days to hear back from Hermes.. really? My company use DPD and can get a response in less than an hour! So now I need to go out and get two more dresses and my girls won’t have the dresses they wanted for their birthday.”

Posted 4 years ago

“Fantastic service from the Brentwood branch. Lost a valuable earring whilst trying on a dress and the girls (Margaret, Victoria and Jan) were amazing in returning it back to me. Thank you so much....Davine xxx”

Posted 4 years ago

“Visited the store in Patrick Street Cork Ireland yesterday had a wonderful experience,Nadine gave me advice on what to match with my denims .glad I took her advice , in the firing g room was JO another wonderful person and so helpful getting sizes .will definitely shop there. Again .wonderful staff”

Posted 4 years ago

“Returning unwanted item. Manager was so rude I was embarrassed both for and myself. We all have bad days but this requires some basic customer service training”

Posted 4 years ago

“I received a defective item and re ordered. The second item had the same defect. Reported this several times over email, messenger and call. Didn't get responses from the customer service team. Finally offered a whole £3 ofgf the full priced item. Terrible service! Don't order a thing from this awful company.”

Posted 4 years ago

“Placed an order three weeks ago now. The appalling use of the courier Hermes didn't deliver when they said no explanation where my order was! Its taken your useless Customer Service a week to track and you still haven't been back to me. I requested a refund twice nothing! I wouldn't advise anybody to order online! Suffice to say I will never buy from you again”

Posted 4 years ago

“Tried to buy a bag that said to of been £23.20 online when in fact in the physical shop it costed £29. Needed it on the day I went to the shop for my daughter since she started school the next day and I refused to buy it since it cost much more. Ridiculous way of taking more money. Never buying again from this shop. Highly recommend to avoid this shop. Stupid was of false advertising. How embarrassing is this for this shop. No profit will be made in this matter. Absolutely outrageous. Of course the manager does not know the loyalty of their customers and their wants and needs. Stupid.”

Posted 4 years ago

“DONT BUY YOUR WEDDING DRESS FROM MONSOON! Woeful experience, damaged final dress and the dress cover they sold it in was FILTHY. Refused to give me a clean cover!!!! Terrible terrible experience for what’s supposed to be an enjoyable occasion.”

Posted 4 years ago

“DONT BUY YOUR WEDDING DRESS FROM MONSOON! Woeful experience, damaged final dress and the dress cover they sold it in was FILTHY. Refused to give me a clean cover!!!! Terrible terrible experience for what’s supposed to be an enjoyable occasion.(photos AFTER cleaning and don’t do it justice)”

Posted 4 years ago

“We visited the Monsoon store in Jersey, Channel Islands in June 2019 and were served by the lovely Kathy & Mary. Their friendly, approachable and positive customer service made your store a delight to visit - many thanks!”

Posted 4 years ago

“The cashier was so rude yesterday at the branch in Oxford Street,we even left the shop and didn't buy the things we wanted because of her rudeness”

Posted 4 years ago

“Lovely staff great clothes”

Posted 4 years ago

“Ordered a dress online, arrived dirty at the bottom and also had blue pen mark towards the end. E-mailed the customer service to advise a store I can exchange it as it was quite urgent. They came back to me 5 days later advising the store I could find my size and exchange. Rushed to the store to only find out that the dress in store had a similar blue pen mark on a different spot. I had to wear the dress I purchased online as it was 'cleaner'. Wish I had more time to look for another dress from another brand and get my money back. Terrible quality for £120 - will not buy again.”

Posted 4 years ago

“Still not received an item I ordered 8days ago and paid for on next day delivery. No updates. Can’t get through to customer service. Appalling. The only thing they were quick at was taking my money. Very disappointing and unlikely to shop with monsoon again. Definitely never online. Just not equipped to deliver”

Posted 4 years ago

“Bought the Unicorn dress for my 6year old granddaughter go her birthday It is absolutely beautiful . Only wish I could send you a photo . She looked gorgeous . Thank you . And delivery was fast too”

Posted 4 years ago

“Extremely bad service and website! Placed my order, checked out through PayPal with correct current adress. Confirmation email came back with wrong adress! Went into my profile to verify I did not make a mistake. I had not. Numerous calls/ chats emails with Monsoon before dispatch they refuse to cancel or amend / redirect my order!!! They apologised and said their system must have pulled adress from old order!!! Who does that!! Then to be told we will call on Saturday morning to resolve it- but the phone lines were closed!! Only to get an email dispatching it to the wrong adress, and then being told in our TC we don't cancel after dispatch!!!! Well I tried before despatch!! No dress no money! Avoid!!”

Posted 4 years ago

“terrible customer service! ordered a bag on a friday, monday night i get an email to say its been cancelled because its not in stock...yet they took my money and waited 4 days to tell me this, so i rang their helpline and was told to wait on hold ...after 15 mins i gave up , to then find out they had closed half an hour prior!...after 3 emails and no reply i rang again to be told i wont get money back for 5 days and there is nothing they can do. i still haven't received any email back and don't expect to! i will never shop at monsoon again!”

Posted 4 years ago

“Was really happy I got from keeley in the Meadowhall branch who pierced my ears and was really friendly and good at her job”

Posted 4 years ago

«
1
...
2
3
4
5
6
»

Monsoon Accessorize is rated 2.9 based on 147 reviews