Monsoon Accessorize Reviews

“ I bought a Xmas present for a family member with a gift receipt , she decided it wasn’t what she wanted and took it back for exchange , they told her the gift receipt was only half what I paid did it , she asked them to check it and they did and still said it was only worth half the original price , so she kept the item and rang me , I told her no I paid full price , she said the staff were adamant that us was half price , thankfully I’d got full receipt which I sent her , she went back and they still said it was only half , the manger was called and eventually it was resolved and she was apologised too !!! But how did this happen ?? If my niece hadn’t of called me then they would have got away with it , it makes me wonder now how many people have exchanged with gift receipt and knlg gif half the money back !!!! ”

“ I wanted to buy a reduced price cardigan but due to the problem with the rewards I missed out on this and it is back to full price. ”

“ I too have noticed price discrepancies in the shop via online, which I disagree with too. ”

“ Very disappointed & disgusted with delivery service. Baby clothes ordered 25/11/22 & paid £4.95 for P&P. Nothing yet & last tracking update dated 02/12/22. My order has been stuck at the depot going nowhere yet Monsoon have taken my money via credit card. Will not use them again. ”

“ There was an error on my delivery address which made the entire order undeliverable. ”

“ Evri are not my problem, I paid my money to Monsoon who state a 2-4 day delivery. ”

“ Monsoon didn't refund on a return. ”

“ Evri have had my item for 7 days, sending me messages for the last 3 days that it is arriving on that day! MONSOON WILL NOT REFUND ME telling me that I need to return the item for a refund - not seeming to understand that I am unlikely to ever receive it. ”

“ Been Trying to get a refund with end of May!! Yes, you read right! I have sent the dress back to them which I brought at Gatwick accessorize. ”

“ Very disappointed & disgusted with delivery service. Baby clothes ordered 25/11/22 & paid £4.95 for P&P. Nothing yet & last tracking update dated 02/12/22. My order has been stuck at the depot going nowhere yet Monsoon have taken my money via credit card. Will not use them again. ”

“ I emailed customer service within minutes of placing the order and not only did “Michael” refuse to change the delivery address (he basically told me the order would be sent back after 3 failed attempts - and all 3 attempts were guaranteed to fail as the first half of the address was missing) he also refused to let me speak to a supervisor. ”

“ Terrible terrible ‘customer service’ - don’t want to give it 1 star but it won’t let me not put one! Haven’t received my order 10 days after placing it. ”