Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.48

4.5 Rating 113 Reviews

88 %

of reviewers recommend Electronic Partners

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About Electronic Partners:

Electronic Partners is a UK repair centre specialising in component-level diagnostics and restoration for consumer and industrial electronics. Our engineers handle complex faults across audio systems, laptops, tablets, phones, game consoles, drones, home electronics and PCB-level repairs. With thousands of devices processed each year and a national network of drop-off points, we provide a structured diagnostic process, transparent estimates and reliable turnaround times.
Our service combines detailed fault analysis, skilled electronic repair methods and clear communication from booking to return delivery. Customers use us to extend the life of their devices, recover inaccessible data, and access repairs unavailable through manufacturers.
We support individuals, businesses and trade clients across the UK, focusing on sustainable repair, technical expertise, and consistent service quality.

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Garmin S40 watch was not repaired at all. It was returned without explanation with the same fault as that that existed when I sent the watch to be repaired”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Michael. Based on our repair record, the watch did undergo a completed repair. The battery was replaced and the unit was tested before return, which is documented on the invoice issued for the service. The device was not returned without work being carried out. The watch was dispatched back to you following successful testing, and a replacement charging cable was also included with the return. As with all services, we can only report on the condition and behaviour of the device during and immediately after testing in our workshop. If you’d like us to go through the repair notes or test results again using your repair reference, our support team will be happy to assist.

Posted 1 month ago

“I only sent my Cocktail X10 player for radio repair after Electronic partners advertised they could do such repairs. The cd player and cd hard drive storage worked perfectly fine, it was just the radio I asked to be repaired. 2 weeks later I get my machine back with an email saying that they could not repair the radio and on firing up my machine I find they have either wiped my 237 cd collection from the hard drive or removed the hard drive altogether as the machine now indicates, no hard drive fitted. They have only examined the machine but managed to turn a perfectly good cd ripper/player into a lump of junk. Do not trust these people with anything of yours, they will ruin it. Invoice No. 16053313 Repair No. 40084137”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Fred. We understand how important this type of media system is to its owner. Our engineers completed the structured diagnostic process for the radio functionality, and the outcome confirmed that the required components are no longer serviceable. We can only report on the condition of the unit as received and on the findings recorded during assessment. As outlined in our terms, data on storage media cannot be guaranteed during diagnostic procedures. The charges applied were the standard diagnostic fee and return postage. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“worst service ever”

Helpful Report

Posted 5 months ago

Thanks for your feedback. Our engineers follow a structured diagnostic and repair process for every device received, and we’re always available to clarify the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re here to assist.

Posted 2 months ago

“Terrible service. The Hifi was returned in a worse state than it was sent. I think they just take your money and do nothing”

Helpful Report

Posted 8 months ago

Thanks for your feedback. We understand how disappointing it is when a device can’t be restored as hoped. Our engineers completed the structured diagnostic process for the hi-fi unit, and we can only report on the condition of the device as received and on the findings recorded during assessment. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the assessment notes with your reference, we’re available to assist.

Posted 2 months ago

“I’ve used these before and was very impressed, so I used them again and paid for the priority service and my device came back in record time. However it was not fixed, so went to the trouble of raising a case for a warranty repair, packaged the item up and sent it back. Then receive an email stating there was nothing wrong with it and asking for more money to get it back as it was a “rejected warranty claim” Obviously I’ve too much time on my hands if I’m sending a device, that is working perfectly and just spent over £100 to fix, back for a repair!!! 🤷‍♂️🤷‍♂️🤷‍♂️”

Helpful Report

Posted 9 months ago

Thanks for your feedback. We understand how frustrating it is when a device shows intermittent behaviour. Our engineers completed the structured diagnostic process when the unit was returned under warranty, and no fault was identified that related to the original repair. In these cases, the standard diagnostic fee and return postage apply as outlined in our terms. We can only report on the condition of the device as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“Sent a PCB board to be repaired. Repair was expensive. Was sent back months later as repaired but it still did not work and the PCB was still no better and still faulty. Can only communicate with them by raising "tickets" Was told no warranty and no refund even though the item was reported as still faulty on the day I received it back. Really didn't seem to care once they have your money and didn't offer any reasonable solution.”

Helpful Report

Posted 3 years ago

Thanks for your feedback, Graham. We understand how important reliable PCB repair is. Our engineers completed the structured diagnostic process for this type of board, and the outcome did not identify a component-level fault that would allow for a reliable repair. Testing of these boards requires system-level integration, which is a standard limitation in PCB diagnostics. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the assessment notes with your reference, we’re available to assist.

Posted 2 months ago

“The company is really poor and would not trust them for any repairs my denon 6500 needed repaired they charged me 130 to look at it then charged again on top of that kept my amp for 4 months then phoned me up to say it’s unrepairable but to save me the return postage they can recycle it yeah Right I got it returned sent it away to another company and got it back in 3-4 weeks fully repaired .fully working”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We understand how important reliable amplifier repair is. Our engineers follow a structured diagnostic process for this type of audio equipment, and the assessment concluded that a reliable repair wasn’t achievable within the parameters of our service. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. Recycling is always offered as an optional cost-saving alternative for customers who prefer not to have an unrepaired unit returned. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“Absolutely do not use! I sent my phone for screen repair which costed me £65,34, got it back and on the same day emailed saying that the phone was acting crazy (opening and closing apps whilst left on the table, unable to make a messenger call because switching from back to front camera, opening and closing features of the app, silencing speaker etc) and after that -again on the same day- the screen cracked, likely because it wasn't fitted properly. Sent it again, got it back in the same state, sent them videos recorded from another phone showing that the phone wouldn't allow me to open some apps (would open and the close them immediately, constantly until I stopped trying to open the app) and a video of a messenger call where the phone opened all possible features and switched cameras all whilst prompted on a sofa, no hands on the phone). two of their staff implied I was lying (god knows how they justify the videos I sent- screen still intact, so no physical damage of any sort involved- and how they think a phone that opens and closes windows can pass their quality tests, twice) and refused to refund me, arguing that the physical damage is not covered by warranty despite the fact the physical damage is caused by their poor quality job, which meant I had to revert to trading standards , but according to their T&C "By visiting Electronic.Partners, you agree that the laws of Seychelles, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Electronic.Partners or its affiliates." . absolutely horrendous service, do not use.”

Helpful Report

Posted 5 years ago

Thanks for sharing your feedback. We understand how frustrating device issues can be. Based on our assessment process, the device was returned with physical damage, and physical damage isn’t covered under warranty as outlined in our terms. We can only report on the condition of the phone as received and on the findings recorded during inspection. The charges applied were the standard repair fee and return postage. If you'd like us to review the case notes with your reference, we’re available to help.

Posted 2 months ago

Electronic Partners is rated 4.5 based on 113 reviews