Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.49

4.5 Rating 124 Reviews

88 %

of reviewers recommend Electronic Partners

Company Reviews

Questions

Metrics

4.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately they couldn’t solve the problem, so can’t really review.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Roger. Our engineers carried out the structured diagnostic process for your device, and in some cases a reliable repair isn’t possible due to the nature of the fault or parts availability. We can only report on the condition of the device as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“I can only rate 3vstsrs at the moment as I still have not had my item back and I have had to open up a case with yourselves so that you can try and find my item . Hopefully I will get a response very soon but if my item can't be found I would expect a full refund . Sorry”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We understand how concerning it is when an item is still in transit or being located. Our team is already reviewing this through the support case raised, and we can only report on the tracking information and handling steps recorded in our system. As soon as the item is identified, you will receive an update through the ticket. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“I've used EP before and found them.very efficient. On this occasion they said they could fix my Surface Duo phone which need a new microphone and battery. After I had sent it off they then discovered that they couldn't actually get the parts! Better to have said they couldn't fix this brand of phone in the first place. Logistics were fine and the repair process itself was efficient.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Cliff. Our engineers completed the structured diagnostic process for the Surface Duo, and in some cases the required components are no longer available, which prevents a reliable repair. Parts availability is a standard limitation for certain models. The logistics and assessment were carried out as usual, and we can only report on the condition of the device as received and on the findings recorded during the process. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

Electronic Partners is rated 4.5 based on 124 reviews