Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.48

4.5 Rating 113 Reviews

88 %

of reviewers recommend Electronic Partners

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About Electronic Partners:

Electronic Partners is a UK repair centre specialising in component-level diagnostics and restoration for consumer and industrial electronics. Our engineers handle complex faults across audio systems, laptops, tablets, phones, game consoles, drones, home electronics and PCB-level repairs. With thousands of devices processed each year and a national network of drop-off points, we provide a structured diagnostic process, transparent estimates and reliable turnaround times.
Our service combines detailed fault analysis, skilled electronic repair methods and clear communication from booking to return delivery. Customers use us to extend the life of their devices, recover inaccessible data, and access repairs unavailable through manufacturers.
We support individuals, businesses and trade clients across the UK, focusing on sustainable repair, technical expertise, and consistent service quality.

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They fixed the problem of a 30 year old Kenwood cassette tape player with a broken drive belt and damaged tape -reading head, but it did take 5 or 6 weeks.”

Helpful Report

Posted 4 months ago

Thanks for your review, Robin. We’re pleased to hear the Kenwood cassette deck was restored, especially given its age and the nature of the mechanical faults involved. Our engineers follow a detailed diagnostic and repair process for legacy audio equipment, so it’s great to know the final result met your expectations. If you ever need support again, we’re here to help.

Posted 2 months ago

“Overall a good service. My smart watch scroll button had stopped working and Electronic Partners fixed it for the price quoted. Only minus was the period of time which was about a month and more than the 'normal' stated periods, and I had to chase a few times when the 'diagnostic in process' period seemed to have been ongoing for a while. That said the requests for updates (tickets) were responded to quickly and my watch was returned in good condition and most importantly working well.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, Philip. We’re pleased to hear the smartwatch repair was completed successfully and returned in good working condition. Our engineers follow a structured diagnostic and repair approach, and some cases can take longer depending on parts availability and fault complexity. We note your comments regarding the timeline, and our team is always available through the ticketing system should you require updates during a service. If you’d like us to review the case notes with your reference, we’re here to assist.

Posted 2 months ago

“Feedback on Recent Repair – AVi ADM 9.1 Active Speakers I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process. The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted. On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June. Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part. That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience. Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.”

Helpful Report

Posted 8 months ago

Thanks for your detailed feedback, John. We’re pleased to hear the diagnostic process, parts sourcing and final repair of the AVi ADM 9.1 speakers met your expectations, particularly given the complexity of the work involved. Our engineers follow a structured assessment and repair approach for this type of active speaker system, and it’s good to know the completed restoration performed to the standard required. We note your comments regarding communication during the service, and if you’d like us to review the case notes with your reference, we’re available to assist at any time.

Posted 2 months ago

“Electronic Partners did an effective job in replacing the battery on my Sony Walkman. It was unfortunate that it took a month to do this but I accept there were difficulties in sourcing a new battery. The company communicated promptly and clearly to answer my various queries about the repair.”

Helpful Report

Posted 11 months ago

Thanks for your feedback. We’re pleased to hear the battery replacement for your Sony Walkman was completed successfully and that the communication throughout the process was helpful. Our engineers follow a structured diagnostic and repair approach, and some repairs can take longer when sourcing components for older models. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“Overall I am very pleased with the service - Electronic Partners identified the fault with my pre-amp and repaired it. They have dropped a star because the turnaround time did not match up to their aspirations and because they do not seem to have a variable bench power supply that would have enabled them to test the equipment before returning it. I would certainly use them again.”

Helpful Report

Posted 11 months ago

Thanks for your feedback, David. We’re pleased to hear the pre-amp fault was identified and resolved successfully. Our engineers follow a structured diagnostic and repair approach, and some turnaround times can vary depending on the complexity of the assessment or parts availability. We note your comments regarding the testing process; our team uses the equipment appropriate to each repair and can only report on the condition of the unit as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“Awesome service, care and process all around. The only little complaint is that the estimate was a bit too far from the final quote.”

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Posted 1 year ago

Thanks for your feedback. We’re pleased to hear the service, care and overall process met your expectations. Our engineers follow a structured diagnostic approach, and in some cases the final quotation reflects the specific component-level findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“Extremely efficient from start to finish. Communication was excellent and repair to Kindle, although expensive was much cheaper than replacement. Reliable and professional- very impressive and unusual these days. Recommended”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the Kindle repair was completed successfully and that the communication throughout the process was helpful. Our team follows a structured diagnostic and repair approach, and in many cases restoring the device is more cost-effective than replacement, as you noted. We appreciate your recommendation and are here to help whenever you need support again.

Posted 2 months ago

“Once terms accepted turn round was very quick - plugged in and all good.”

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Posted 1 year ago

“Very efficient in keeping the client informed of progress. Repair to high-end CD player 3 months old now with no problems. The invoicing system is very confusing and made it look as if I was paying twice for the same repair. Well pleased overall.”

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Posted 1 year ago

“My Vault 2i now works.”

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Posted 1 year ago

“Very pleased with the service provided. I did have a concern that any repair would be too the PCB only and the overall unit may still not function. Communication with the customer service team was quick and efficient, however, and resolved my concerns. So far the repaired unit is working perfectly”

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Posted 1 year ago

“Keyboard of HP laptop was damaged on the left side and was coming off. I sent it for repair and was promptly repaired and posted to me. Good work done!”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We’re glad to hear the HP laptop keyboard was restored and returned promptly. Our engineers follow a structured diagnostic and repair process for this type of work, so it’s great to know the result met your expectations. If you ever need support in the future, we’re here to help.

Posted 2 months ago

Electronic Partners is rated 4.5 based on 113 reviews