“There was a problem with my delivery & I tried calling several times but only got through to an answer machine & nobody rang me back. I also emailed & nobody replied
Luckily I sorted the issue myself but I’d have no confidence at all in Spotlight addressing any problems”
Thank you for taking the time to leave a review. we are very sorry to hear that you did not receive a reply from our customer service team - this falls well below the standard of service we wish to offer. We are happy to hear that you solved the issue and received the delivery.
Thank you so much for your continued support and for taking the time to leave such a kind review! We're thrilled to hear that you've been happy with Spotlight products and our delivery service over the years.
We’re really sorry to hear that you're not happy with your toothbrush. We completely understand your frustration, and we appreciate you sharing your experience. Your feedback has been passed on to our team to look into.
“I ordered two boxes of brush heads for my sonic tooth brush which were sent within a few days of ordering. Good to see that the brush heads are now packed in cardboard boxes instead of the previous plastic ones. Very efficient as always and a great product.”
“The sonar toothbrush took a while to get used to...but once I felt comfortable, it was a good clean and the vibrations were not so noticeable. The charge holds very well”
Thank you David for your kind review - we are delighted to hear that you are experiencing a good clean from the toothbrush and that the charge holds very well.
“I have had 3 models of the Braun IO range all of which have stopped working in less than a year so I thought time for a change. the fact that it's a USB connection rather than the 2 pin shaver socket is such an advntage when travelling abroad. The charge lasts all week cleaning 3 times a day, my teeth feel and look cleaner than they have for years. It's about time that a company challenged the ridiculously priced German and Dutch companies whom in my opinion are only capable of putting a terrific amount of unnecessary modes on their brushes. Although I've only had my Spotlight brush for a month it gives a superior clean and is more efficient than any of the Phillips or Braun ranges. big thanks to the two women who came up with this new brush.”
Thank you Andrew for taking the time to leave us this lovely review. We are thrilled to hear that our toothbrush makes your teeth feel cleaner than they have for years.
Thank you Martin for taking the time to leave us this review - we are happy to hear that the water flosser is great to use. If you are experiencing issues with attaching the tank please reach out to our customer service team who will look into this further for you.
“Had a Phillips sonicare for 5 years until it malfunctioned by switching itself on and unable to be switched off.
I tried the spotlight oral care brush because initially it was cheaper and am very satisfied with its performance so far.
It seems more thorough during the brushing programs with similar looks and build to my previous brush so if it lasts as long, I would say it’s better value for money.”
Thank you David for taking the time to leave us this lovely review - we are delighted to hear that you are satisfied with the performance of our toothbrush and that it is better value for money than other brands.
“Love all the spotlight products .I recently purchased a sonic pro toothbrush for my husband and he loved it so much I bought myself one .Ordered on a Monday evening and it was delivered on yhe Thursday morning .Can't praise Spotlight enough .Great service”
Thank you so much Barbara for leaving us this lovely review. We are delighted to hear that both yourself and your husband are happy with our sonic pro toothbrush and that you received great service.
“Delivered as promised very promptly.
It’s taken me a while to get used to the vibrations in my mouth and generally only use the sensitive setting as I find it tickles too much or the vibrations from the brush body are uncomfortable if it touches your teeth. Maybe this is the same with all sonic toothbrushes. However the results are much better than my old Oral B oscillating brush and feels much much cleaner. I’m getting the hang now of avoiding the brush plastic touching my teeth so I’m happy to continue with it.
One thing I’d like is a travel case but this is not offered on the site for this model. I emailed a few days ago to ask but no reply yet?”
Thank you for taking the time to leave us a lovely review John. It can take a little getting used to when you first switch to a sonic toothbrush but we can assure you that the vibrations no longer feel sensitive after a couple of weeks. We no longer offer the travel case with this model.
“Very good toothbrush, I have one myself and bought it for my husband as he likes a smaller head on the brush. It is the new one with the base charger. It’s a pity there isn’t a small carry case for this like the sanitiser. Also the toothbrush case is a lot slimmer than its predecessor, it just needs slight more height to make it more solid packing the brush head inside.
I do love these toothbrushes and would buy again and for gifts.”
Thank you for your feedback! We're happy to hear you love the toothbrush and appreciate your suggestions on the case design. We'll definitely keep that in mind for future improvements.
“An unusual fault arose in my toothbrush
The team were happy to replace it swiftly . Excellent service and a brush that had led to positive comments from my dentist”
Thank you for your review! We’re glad to hear the issue was resolved quickly and that you’ve received positive feedback from your dentist. We appreciate your kind words about our service!
“I’m very pleased with my oral toothbrush streamline and easy to pack away in its case when travelling. Can be a little ticklish around gums but once used to it, does a good clean. Tongue brush good idea too. Happy with purchase and at a good price.”
