“The red light activates at a ridiculously low pressure, to the extent that I feel it's broken or faulty. I don't really like the head of the brush tbh, and prefer round heads.”
Thank you for your feedback. We're sorry to hear that you're not satisfied with the pressure sensitivity and the brush head. We understand that everyone has different preferences, and we appreciate you sharing yours.
“I order 1No Pro and 2 No. Sonic, however the charger for the Pro is faulty. Customer service over phone is very lacking. I called several times, however it went unanswered and i left a voicemail as per the message and left request for a call back. received no such call. Filled in the online form and have still not received a response. i have also sent an email with order details, however that was recently and just before the weekend. I'm without battery on the pro charger, so can only review that it seems good, however don't think the price justifies it. yet to see.
Also, tried to order a spare charger to then deal with issue later on, however out of stock, so there doesn't seem to be any forward planning.
I also think the shipping times are excessive.
2 star due to above.”
“This is by far the best electric toothbrush I ever have had. It cleans my teeth really well. Battery stays charged much longer than other toothbrushes. I would strongly recommend this model of toothbrush to everyone.”
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your electric toothbrush and that it’s exceeding your expectations in both performance and battery life.
Thank you Paul for taking the time to leave us a review. We appreciate your feedback on the cost of our replacement heads and are constantly looking for ways to reduce the prices. Throughout the year we offer our customers substantial discount codes and offers which hopefully make it easier for the customer to purchase the products they love.
Thank you for your feedback! We understand your concerns about the price. We offer discount codes and sales throughout the year to help make our products more affordable.
Thank you for your review and we are sorry to hear that you did not achieve your desired whitening results from using our teeth whitening strips. It can take longer for some people to see results and using more whitening strips in conjunction with the course you just completed is perfectly safe. The active ingredient hydrogen peroxide used in the whitening strips is clinically proven to whiten teeth and used in conjunction with the whitening toothpaste should optimize results.
“This is my second sonic toothbrush bought from Spotlight oral Care. The main difference is that this “new” version is supplied with a charging cable only and no plug. A shame that you’re not actually getting a full ready to use kit, unless you already own a spare usb connector plug of your own. A bit mean given the price, which is further pushed up if you have to go and buy a plug!! Also, I read on one of your incoming emails about how to use it that there’s a built in timer on the brush? I don’t have one on mine. Overall, I still really like the build and feel of the brush in use. and This was the reason I bought a second one. Just a bit disappointing that profit has become the goal by leaving out essential pieces of equipment to use it 😫You should definitely address this for other buyers.”
Thank you for taking the time to leave us a review. We appreciate your views in relation to the USB cable and will pass this on to our product and development team. The sonic pro toothbrush comes with a visual quadrant timer, the instruction manual will outline how to utilize this function on the toothbrush.
“Very impressed so far as only a few weeks of using it, time will tell when I go to the hygienist next whether I have an improvement. Love not having to continually recharge as I was doing with my old one.”
“The Sonic Pro toothbrush is incredible. The pressure guide revealed I had been brushing far too hard, the small head makes for easier reach around rear teeth, and the smooth feel of the teeth after brushing is remarkable. Very prompt delivery too.”
Thank you Jennifer for leaving us this lovely 5 star review. We are thrilled to hear that you find the sonic pro toothbrush incredible - thank you for your support and custom.
Thank you Christopher for leaving us this review. We are sorry to hear that you have not received your order. Please reach out to our customer service team who will rectify this issue for you.
“We bought the ‘Pro’ toothbrush three weeks ago, which was delivered with a complimentary whitening toothpaste.
First impressions are excellent: the brush’s four modes and high power make it both more efficient and more flexible than the Phillips unit it replaced; while the toothpaste is having a noticeable effect.
We’ve subsequently bought additional heads in a different colour to differentiate who’s who’s.
If there’s any improvement I could suggest it would be to adapt the brush heads to include a colour differentiator but there’s no harm in having replacement brush heads in stock.”
Thank you Stephen for taking the time to leave us this lovely review. We are thrilled to hear that you are enjoying the sonic toothbrush. We sell replacement brush heads in different colours on our website if this was of any benefit to you - it may help in terms of a colour differentiator. We really appreciate your custom and support.
“This is my second brush, though the first one is still running fine. I moved away from Oral B a couple of years back when their brusk packed up and they failed to deliver on their extended warranty. I haven't looked back since and actually consider that these are far better brushes than those that cost around 5 times more. I recommend without hesitation.”
“Great customer service from Lara. She sorted out a error I made when ordering brush heads and surprised me with a discount and lovely new toothbrush. I'd definitely recommend ordering from Spotlight, great products and fantastic service. Thanks you again Lara :)”
Thank you so much for your kind words! We're thrilled to hear that Lara was able to assist you and we truly appreciate your recommendation and are so glad you had a great experience with us.
“Great toothbrushes for the whole family, been using ours for 3 years and still going strong, we just order a new set of brush heads as required. Highly recommend.”
Thanks so much for your feedback! We’re thrilled to hear that the toothbrushes have been working well for your family for the past 3 years. We really appreciate your recommendation and support.
“Love this toothbrush. Buying replacement heads is quick and easy and substantially a lot cheaper than other brands. Five stars for a great product and its replacements at a good price.”
