“This is the fourth make of Water Flosser I have bought in the last few years and this is the most effective by far. I especially like the UV feature which sterilizes the water in the tank prior to using it.
On this occasion my order was for a replacement Water Flosser after my first one stopped working within the warranty period.
My request for a replacement was met with a very positive response, no quibbles or need for a lengthy explanation.
I received my new flosser within a few days of my initial request. Excellent product and awesome customer service. Thank you Spotlight.”
Thank you for your positive feedback! We're thrilled to hear you're enjoying your UV water flosser and that it meets your expectations. We appreciate your support!
“Package was delivered crushed. Toothbrush boxes dented (not a big deal) but the box that the toothbrush replacement heads were in had burst open and the replacement heads rolling free inside the plastic envelope they came in. A bit more care could be taken to pack stuff considering I spent 40+ quid on 2 toothpastes and some replacement brush heads.”
Thank you for your feedback. I’m very sorry to hear about the condition in which your package arrived. We understand how disappointing it can be to receive items in less than perfect condition, especially after spending a considerable amount. We take packaging and shipping very seriously and will review our processes to ensure better care in the future. A member of our team has reached out to you now.
Thank you for your positive feedback! We're thrilled to hear you're enjoying your toothbrush and that it meets your expectations. We appreciate your support! We will take into account your feedback on the price of our brush heads. We really appreciate it.
“Hi
I've been asked to write a review as 'it's been a coupe of weeks since I placed my order' but I haven't received the product yet. So I guess this is my review which is more to do with delivery than the product.”
Thank you for your feedback. We apologize for the delay in receiving your order. Your experience is important to us, and we’re actively working to resolve the delivery issue. A member of our team has reached out to you now.
“The sonic pro toothbrush is excellent and helps with my tendency to over brush, causing receding gums. However, the replacement heads are very expensive and Amazon did not take care of the box which arrived in poor condition. Thankfully the brushes were ok.”
“This is my first time with a sonic tooth brush and so far so good. It has three settings, sensitive, white and clean. I have more than a few sensitive teeth but using it on the full clean setting doesn't cause any problems. It looks stylish, sits nicely in the hand and my teeth feel clean after brushing. Too soon to tell if it slows plaque build up which is the main reason I bought it. The only slight downside is that on full power it's like brushing your teeth with an angry bee in your mouth.”
“A really gentle mouthwash and was pleasantly surprised at the refreshing aftertaste. I will keep using this as have also just had my teeth whitened and I think this will really help keep them fresh looking along with the very brilliant toothbrush!!”
“Have been disappointed with the my last 2 purchases of the whitening accelerator gel , while I find the results are good I found the product container not good as it was hard to get gel out of second last purchase as container seemed faulty and with this last purchase after only few days it was like it was empty so need to keep it upside now to get gel out . Disappointing as I do find the gel itself works very well
Eileen Griffin”
Thank you for your feedback, Eileen. We're glad to hear you find the gel effective, but we apologize for the issues you've encountered with the container. A member of our team has reached out to address your concerns, and we appreciate your input as we work to improve our products.
“I needed a replacement brush for my flosser. I had to buy an entire selection of heads to get the brosh. The others will be dumped, along with the others I have dumped. Such a waste. Please can you look into this.”
Thank you for your feedback. We're sorry to hear about your experience with the replacement brush. Your concerns about waste are valid, and we appreciate your input. We’ll take this into consideration for future product offerings.
“Don't get it. I have to press power and then cycle through to get to the option I want. I then have to power it down and start all over again. I need a third button. I want to power it up, choose the option and then start/stop at will - keeping the option I chose. As it is I spew water everywhere while picking the settings and trying not to gag while dribbling the water out the front of my mouth all over my chin. becuase I can't stop and start at will.
poorly designed and really hard to use because of this key use-case ! I want to return it asap as the mess in the bathroom and down my chin puts me off using it completely .”
I’m sorry to hear about your experience with the water flosser. We appreciate your feedback and are currently looking into this. We’ve reached out to assist further and address your concerns. Thank you for bringing this to our attention.
“A very good product but we had a problem. Very good commuunications from Spotlight as soon as I made contact and they replaced the flosser instantly. Glad I purchased from such a reputable company.”
Thank you for your feedback Steve! We're sorry you had an issue, but we're glad our team could resolve it quickly for you. It's great to hear you're happy with the product and our customer service. We truly appreciate your trust in us! 😊
“I brought my spotlight toothbrush a few years ago I wasn't aware there was two type of toothbrush head available now same colour blush pink . The New toothbrush head is to short for my electric toothbrush so I have to order again that's £ 20 down the drain . If I had known about the two sizes I would not be a low score.”
We are so grateful for your thoughtful review Bernie! We’re delighted to hear that you had a positive experience with our products. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality and value of our toothbrushes, and that they arrived quickly. We appreciate your support!
