Thanks so much for your review Agnieszka! We're so glad to hear that you're happy with your purchase! 😍 It's great to know that both the child and adult toothbrushes are working out well for you! Thank you so much for taking the time to leave us a review - we really appreciate it! 😊
“It's an excellent product well designed and easy to use. It's a toothbrush I would recommend to anyone.
If I could comment on replacement toothbrushes. I order 3 online they arrived quickly. I was in my local Pharmacy and the replacement toothbrushes were cheaper at the pharmacy so I bought them. I would have expected them to be cheaper from the website directly. so a little disappointed. You should be a one-stop shop with the best prices and discounts for loyal and returning customers. On the Late Late Show on Friday you have new products that look good you should share this with customers. You have fantastic products I continue to buy however I will be checking other outlets to ensure I get the best deal. Why buy direct why you might get a better deal elsewhere?”
Thanks so much for your review Kevin! We're thrilled to hear that you find our toothbrush to be an excellent product that's easy to use. Thanks for recommending it to others - we really appreciate it! 🙌 We're sorry to hear that you were disappointed with the price of our replacement heads. We always strive to offer the best possible value to our customers, and we're sorry we didn't meet your expectations in this instance. We'll certainly take your feedback on board and work to ensure that our prices are competitive with other outlets.
Thanks for your suggestion about sharing our new products with customers - we'll definitely take that on board and see what we can do! 😃
Thanks for continuing to support our brand and products - we really appreciate it! If you have any further feedback or questions, please don't hesitate to reach out to us.
Thanks so much Liz for taking the time to leave us a review! We're thrilled to hear that you're loving our mouthwash and that it's leaving your mouth feeling super clean!
It's also great to hear that you're using it with our toothpaste and toothbrush - those are some of our faves too! 😍
Thanks so much for your review Mientje. I am so sorry for the delay in your order. A member of our customer service team has reached out to you via email.
Thanks so much for leaving us a review about our sonic! 😄 We're so glad to hear that you're enjoying it so far, even though you've only used it a few times. If you have any questions or feedback, feel free to reach out to us anytime.
Hi Julie, thank you so much for your kind review! We are thrilled to hear you are happy so far! We truly appreciate your custom and support. Wishing you a lovely weekend!
Hi Anne Marie, happy Friday! As we are very ethics-focused, we do our best to ensure that there is very limited use of plastic in our products and packaging. We aim to offer our customers products that are 100% recyclable, ocean safe and vegan friendly but we can always improve and we are working on improving each day.
We value all feedback from our customers and I will highlight this comment to our product development team so we can look into this for the future. Thank you for sharing your feedback!
“Sending out a survey two days after I just received your product??? I haven't had a chance to use it yet. Come back in a month & I might be able to tell you.”
Hi Francis, we are very sorry to hear you are unhappy with our surveys. We will pass on your feedback to our marketing team now and hopefully we can amend this for you for future purchases. Thank you for your custom and support, wishing you a lovely weekend!
Hi there! Thank you so much for your lovely review! We are thrilled to hear you are getting on so well with your new Water Flosser - it means the world to us. Thank you for your support and custom.
Hi Ben, we are very sorry to hear you have yet to receive your order. We are at a loss to explain how your email has not been received in to our inbox. Our Customer Service team have popped you an email now to resolve this issue, we look forward to sorted this out for you today. Thank you for your support and custom!
“Packaging was poor and led to damage to the replacement heads - they are still useable but just damaged which is not great when you're spending more than average for replacement heads.”
Hi John, thank you for taking the time to leave us this review. We are very sorry to hear your order arrived damaged, this is not the standard strive to achieve and this certainly wouldn't be the norm. We have flagged this with our warehouse team now so they are aware and they will pass this info on to the courier which handled this order. If you feel the replacement heads are unusable, please don't hesitate to pop our Customer Service team an email or DM, they would be happy to sort this out for you right away today. Wishing you a lovely day, thank you for your support and custom!
Thank you so much for your review! We're delighted to hear that our product is helping keep your teeth clean! Thank you again for your continued support!
“I purchased a toothbrush a few weeks ago at a very reasonable price with discount, really love it! Very comfortable and efficient, you can see and feel the result straightaway.Additionsly, there’s a lovely travel case and a few heads to keep you going at least half a year. Would definitely recommend as it’s not overpriced as most of branded ones.”
Thank you so much for your wonderful review, Natalia! We're so glad to hear that you have had a great experience with our product and it sounds like it was a great choice for you and at great value. We appreciate your recommendation and are always available if you ever need anything else from Spotlight Oral Care. Thanks again!
Thanks so much for your review Ian! We're glad to hear that you think the product is okay, but we're sorry to hear that you weren't impressed with the packaging. We appreciate your feedback and understand your concerns about unnecessary expenses. We'll definitely take your comments on board as we look for ways to improve our packaging without sacrificing the quality of the product. Thanks again for your honest feedback👍
Thanks for taking the time to leave a review, we're so glad to hear that our toothbrush was able to give you such a great clean! We also appreciate your feedback about the noise level - we'll definitely take that into consideration as we continue to improve our products. 😊If you have any other feedback or suggestions, please don't hesitate to let us know!
Thank you so much for taking the time to leave us this amazing review Katie! We're thrilled to hear that you've had a positive experience with our customer service team, and that you love our products. 💖 It's great to know that our quick delivery has met your expectations too! We really appreciate your kind words, and we hope to continue to exceed your expectations in the future. Thank you for recommending us! 🙌
