Thank you for the fantastic feedback! We're thrilled to hear that you found great value in our products and that the delivery was prompt. If you need anything else, feel free to reach out!
“The package did not arrive, was delivered to the wrong address, I emailed your company but days later no reply, I eventually got through to one of your representatives in Galway who assured me she would find out from Amazon where the package was and then would let me know...I am still waiting for her to get in touch.
Shocking service will not use your company again nor will I recommend you.
I now have the package it was deliverd to another local address who then tried to give it to the royal mail postie who at first declined to take it as it was an Amazon delivery, however she saw my name and address on the package and delivered it herself to me.
Maybe you should stick to royal mail deliveries in future, no thanks to Spotlight I have my goods.”
Thank you for sharing your experience, and I apologize for the frustration this caused. It’s disappointing to hear about the delivery issues and the delayed response from our team. We’re grateful to the local postie who went the extra mile to get the package to you, and we’ll review our processes with delivery partners to prevent this in the future. Your feedback is invaluable, and we’ll work on improving our service to meet our customers’ expectations.
Thank you for your kind words! We're delighted to hear that you're happy with our products and our customer care. Your satisfaction is our top priority! If you need anything else, just let us know.
Thank you for your feedback! We're glad to hear that you love the toothbrush for kids. We apologize for the inconvenience regarding the out-of-stock heads and appreciate your patience. We're working to ensure they're available soon. If you have any other questions or need assistance, please let us know!
Thank you for your feedback! We're glad to hear that your order arrived quickly and in perfect condition. It's great that you were able to take advantage of the 35% off code for your second toothbrush! If you have any questions or need assistance, feel free to reach out. Happy brushing!
Thank you for your feedback, and I’m sorry to hear about the charging issue with your son’s brush. This isn’t the experience we want for our customers, and we’d be happy to help. Please reach out to our customer service team so we can assist with a solution.
“Great products, yet once you've ordered something online you'll be bombarded with emails and texts requesting a review or pushing discounts at you for the products you bought just five minutes ago. Please just chill the marketing a little.”
Thank you for your feedback! We understand how overwhelming frequent marketing messages can be. We're continually working to improve our communication and appreciate your input as we strive for a better customer experience.
“Love my toothbrush, and the customer service is even better! My toothbrush randomly died with a month left on the warranty, they sent me a brand new replacement with minimal questions, thanks so much!”
Thank you for your wonderful review! We're delighted to hear that you love your toothbrush and had a positive experience with our customer service. We're glad we could assist you quickly with the replacement. If you need anything else, feel free to reach out!
Thank you for your feedback! We're thrilled to hear that you love our products, enjoy the offers, and appreciate the fast delivery. Your satisfaction means a lot to us!
Thank you for your review! We're glad to hear you find the toothbrush sleek and easy to use, and that the 4 settings give you the flexibility you need. Happy brushing!
“Fantastic product line and even better customer service, would highly recommend to anyone looking to purchase any high quality teeth cleaning/ whitening products, 5 stars ⭐️”
Thank you for the wonderful feedback! We're thrilled that you love our product line and customer service. Your recommendation and 5-star rating mean the world to us! ⭐️
“I purchased a sonic toothbrush nearly 12 months ago and it inexplicably stopped working. Up until this point it had been the best brush I’d ever had. I contacted customer services who, after giving friendly advice on possible fixes replaced the old brush with a brand new one. No quibble or fuss. Just great customer service. I highly recommend the company & their approach to their customers.”
Thank you for sharing your experience! We're glad to hear that you enjoyed your sonic toothbrush and that our customer service team could assist you with a hassle-free replacement. Your recommendation means a lot to us!
“Thankfully sonic tooth brush original is very good. Battery is lasting for me . Unfortunately I purchased the luxury sonic pro bundle blush pink back in November 466267EU but I had to keep recharging. It only last 6 times before I had to recharger it.and the green light never came on.
Regarding the sonic toothbrush original very good.
Unfortunately the sonic pro blush pink very poor.”
Thank you for your feedback! We’re glad to hear that you’re enjoying the original Sonic toothbrush and that the battery life has been satisfactory for you. However, we’re sorry to hear about the issues you experienced with the Luxury Sonic Pro bundle in blush pink. Your experience is important to us, and we appreciate you bringing this to our attention. Please reach out to our customer service team, and we’ll be happy to assist you further with this matter.
Thank you so much for taking the time to leave us such a glowing review! If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help
Thank you for your wonderful feedback! We’re thrilled to hear you’re satisfied with both our product and customer service. Your support means so much to us!
“Fab products and fast delivery. I would like to see a combined pack of different coloured toothbrush heads e.g grey white and rose gold as it makes it easier to replace everyone's toothbrush head without buying 3 packs all at once. Thanks”
Thank you for your kind words! We’re glad you’re enjoying our products and the fast delivery. We appreciate your suggestion for a combined pack of different colored toothbrush heads. It’s a great idea, and we’ll pass it along to our product team for consideration. Thanks for helping us improve!
