Thank you so much for your kind words Mike ! We're thrilled to hear that you had an excellent experience with our service. We're glad we could resolve the issue with the replacement brush heads quickly and fairly. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything else, please don't hesitate to reach out.
“I have just bought more toothbrush heads for my wonderful oral care toothbrush . The toothbrush is fabulous unfortunately I find the heads less so. The bristles , in my opinion are too soft and splay very easily plus they are very slippy and often slip off the teeth hitting other teeth. I don't know If anyone else has this experience but I go through toothbrush heads incredibly quickly consequently, and they are not particularly cheap if you go through them as often as I do. I know I don't brush my teeth too hard because I also use another toothbrush from time to time which lights up if you brush too hard and it never lights up.”
Hi Lindsay, Your feedback is important to us, and we're sorry to hear that you're not satisfied with your experience. Our Customer Service team has already contacted you via email to assist with any issues you may have encountered. We truly value your input and are dedicated to resolving any concerns to ensure your satisfaction.
“So far so good delivered promptly fab packaging like getting an iPhone, easy to follow instructions, sonic pro is already improving look and feel of teeth, streamline design, less noisy, also bought UV box (use for adult) and pen whitener which is showing some improvements to coffee stained teeth. Def recommend this company pleased with all purchases and at reasonable price unlike the over the top Oral B products 10/10”
Hi Christina, thank you so much for your wonderful review! We're delighted to hear that you are enjoying your Sonic Pro and that it’s already making a positive difference.
It's great to know you appreciated our packaging and found the instructions easy to follow. We're also glad to hear the UV box and pen whitener are working well for you!
Your feedback on the design and noise level is much appreciated too. We strive to offer quality products at reasonable prices, so it's fantastic to hear that we’ve met your expectations. Thank you for recommending us and for your perfect rating it really means to much to all of us at Spotlight Oral Care.
Thank you for your fantastic review! We're delighted to hear that you find our Flosser with UV light superb. Your positive feedback means a lot to us.
If you have any questions or need further assistance, please feel free to reach out.
Thanks again for your support!
Thank you so much for your kind words Sinead. We really value and appreciate your continued support! Please feel free to reach out to us if you ever need anything at all!
“Spotlight Oral Care is an excellent Irish company that provides the best quality products for my dental care. I bought a whole new range of dental care products and I have noticed a huge improvement in my teeth and gums. Thank you 🙏”
Thank you so much for your kind words and support Maeve! We're thrilled to hear that you've noticed a significant improvement in your teeth and gums with our products. It’s wonderful to know that our efforts to provide the best quality dental care are making a positive impact.
Your appreciation means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Thank you again for choosing Spotlight Oral Care!
“I think that Spotlight Oral Care offers the best customer care and post-sales support. We have had several sonic toothbrushes in the house for the family for about 4 years, and any time I have a question or query (e.g. purchasing incorrect replacement heads) Fiona in the office is so fast to respond and deal with the query.”
Hi Ruth, Thank you so much for your wonderful feedback! We're delighted to hear that you've been using our sonic toothbrushes for the past four years and that our customer care and post-sales support have met your expectations.
Fiona will be thrilled to know she made a positive impact with her quick and helpful responses. Your satisfaction is our top priority, and we're always here to assist with any questions or queries.
Thanks again for your continued support!
Thank you for your lovely comments Jill, We're thrilled to hear that you and your family are enjoying our adult and kids' electric sonic toothbrushes. It's also great to know that our customer service team has been able to provide you with fantastic support.
Your happiness means a lot to us. If there's anything more we can do for you, please let us know!
Thank you so much for your wonderful feedback Carol! We're thrilled to hear that your sons love their new toothbrushes and that the timer feature is helping them brush properly. Your kind words about our product mean a lot to us.
We'll be sure to pass along your thanks to all of the team!
Keep up the great brushing, and if you need anything else, feel free to reach out.
“I have now used the Sonic Toothbrush and the water flosser for 1 year. My thoughts are,
Toothbrush:
Battery life is great.
Power is great.
Feels well made and not too plasticky.
Button sticks out and very easy to turn brush off accidentally. A lot.
Heads feel mediocre quality.
Replacement heads are too expensive - £25 for 3 inc postage. Especially as they aren’t very special.
Water flosser:
Very powerful.
Good battery.
UV claim feels like it might be overstated. It’s just a blue led.
Button combo to start is fidly.
Rubber power port falls off easily.
Mine broke after 8 months but was replaced hassle free.
Customer service is good and they are quick to help.
By no means a bad system - probably could do just as well with any cheap Chinese brand from Amazon - tbh this is probably just a branded one of those. But at least customer service is good if it breaks. I wish the heads were better or cheaper.”
Hi there ! Thank you for your detailed review and for being a loyal customer for over a year! We're glad to hear that you're satisfied with the battery life, power, and build quality of our Sonic Toothbrush and water flosser. Your feedback on the button design and the quality and cost of the replacement heads is very valuable, and we'll certainly take it into consideration for future improvements.
We're also happy to hear that you find the water flosser powerful and appreciate the good battery life and our responsive customer service. We're sorry to learn about the issues you've encountered with the button combo and the power port, but we're glad we could resolve the problem hassle-free.
Your feedback helps us strive to provide the best products and services possible. Thank you for sharing your thoughts, and we'll work on making the necessary improvements to enhance your experience. If you have any further suggestions or need assistance, please don't hesitate to reach out.
“I love my electric toothbrush and whitening toothpaste which I purchased from you. My hygienist is delighted at the condition of my teeth since I have been using my electric toothbrush!”
Hi Joanne, Thank you for your wonderful review! We're thrilled to hear that you love your sonic toothbrush and whitening toothpaste. It's fantastic that your hygienist is pleased with the condition of your teeth since you started using our products. We aim to provide tools that help maintain excellent oral health, and your feedback is greatly appreciated. Thank you for choosing us, and happy brushing!
“I ordered the toothbrush as a last min birthday present and was not expecting to receive it so fast .it arrived the following day .my daughter loves it .thank you”
Thank you for your excellent review! We're thrilled to hear that your order arrived quickly and just in time for your daughter's birthday. It's wonderful to know that she loves the toothbrush. We strive to provide excellent service and quality products, and your feedback is greatly appreciated. Thank you for choosing us, and we hope your daughter enjoys her new toothbrush!
Hi Marion, Your glowing review has made all the team at Spotlight Oral Care's Day! Thank you for your such kind comments on our products quality and customer service. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“Love this toothbrush, it's got 3 settings, which ive tried. My last toothbrush i had was like being attacked violently. I kept using it because it was extremely expensive.
So happy days finally changing and spotlight does not disappoint. The toothbrush is definitely gentle, feel like my teeth are grateful. The price is great too”
Hi Eileen, Thank you for your fabulous review! We're thrilled to hear that you love your new sonic toothbrush and that it's meeting your needs. It's great to know that our range of different brush settings provide a comfortable brushing experience. We aim to offer gentle yet effective dental care, and we're delighted that your teeth feel grateful! We also strive to provide excellent value, so we're glad you find the price reasonable. Happy brushing and thank you for choosing Spotlight Oral Care !
Margie, Your glowing review has made our day! We're so pleased to hear that you had a positive experience with our service. Your feedback means a lot to us and motivates us to continue providing excellent service. If you ever need anything or have further feedback, please don't hesitate to get in touch.
“Only ordered brush heads on 19 and delivered on 20:May so have not had chance to use them yet. Currently using spotlight and find it good, the battery life especially is brilliant.”
Thank you so much for taking the time to leave us such a glowing review Deirdre! We're thrilled to hear that you had a positive experience with our delivery service and products. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
Thank you for your feedback! We're delighted to hear that you're enjoying the long battery life of our product. Your suggestion for a stiff toothbrush option is noted and appreciated. We'll definitely consider it for future product development. If you have any further suggestions or feedback, feel free to reach out.
