“Hi, Just a note to say the delivery times for your orders are slow
I had confirmation of my order from you on 14.07.23
I'm still awaiting delivery on 24.07.23
An Post seem to send this stuff all over the country before it lands
Order Ref 421097”
Hi Brian, thank you for taking the time to leave us this review. We are very sorry to hear that you have not yet received your order. A member of our customer service team will be in contact with you as soon as possible to resolve this issue for you.
“I was adamant at first to purchase because the mouthwash maybe too strong and that will further irritate my gums as well as it will leave my mouth feel dry. But, I'm glad I did purchase anyway and took the chance to try the product because it proved my fear otherwise. The mouthwash is gentle and mild that it doesn't hurt my sensitive teeth and gums. Plus,the bottle comes in 500ml. Thanks Spotlight Oral Care and I know I will purchase some more and try more of your products. 💕💕”
Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you love our mouthwash and would be happy to try more of our products.
Hi Elvira, thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you love our sonic toothbrush just as much as we do. We are excited to hear what you think about our water flosser. Thank you so much for your custom.
“I really love your toothpaste, but I do watch out for any sales of it in chemists, as it is expensive. I would like to be able to buy the teeth whitening strips separately, as I often have enough toothpaste. I wish there was absolutely NO packaging. It would all be surely less expensive then and better for the environment. I love to support Irish products.”
Hi there, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with our pricing and packaging. As Spotlight Oral Care is very ethics-focused, we do our best to ensure that there is very limited use of plastic in our products. We aim to offer our customers products that are 100% recyclable, ocean safe and vegan friendly but we can always improve and we are working on improving each day.
We value all feedback from our customers and I will highlight this comment to our product development team so we can look into this for the future. Thank you for sharing your feedback!
Thank you Helen for your kind review and feedback! We are thrilled to hear your daughter is enjoying her new Sonic Toothbrush! Your support and custom mean the world to us. Thank you!
Hi Tanweer, thank you so much for taking the time to leave us this fantastic feedback! We are absolutely thrilled to hear you are happy with your new Sonic Toothbrush - it means the world to us! Thank you for your support and custom, don't hesitate to reach out any time!
Hi there! We are very sorry to hear you are unhappy with our products. If you would like to pop our CS team an email or a whatsapp we would love to chat and see how we can advise. We strive to provide our customers with a great experience every time!
We’re always available to help!
Hi Katie, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the delivery time. Long deliveries are not the norm for us and this is not the standard we work to achieve. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
Thank you for your kind review and feedback Carole! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. Wishing you a lovely day x
“I really love the products from Spotlight Oral Care. I feel safe using them, and trust that I’m making a good choice for my teeth. Customer service is brilliant too when needed (not often!)”
Thank you so much for your lovely review Cynthia! We are absolutely delighted to hear that you can trust us and that our Customer Service team are helpful! We appreciate your support and custom - thank you!
Hi Peter, thanks for sharing your feedback. We appreciate hearing your thoughts. We'll take note of this and consider it for future improvements. If you have any other suggestions or concerns, feel free to let us know. We're here to listen and make things better!
Hi there, thank you so much for your kind review! We are thrilled to hear you have had a positive experience with us! Thank you for your custom and support ❤️
Hi there! We are so sorry to hear you have yet to receive your order, this is not our the standard we wish to achieve. Our CS team would love to help here if you pop us a quick email or call! We'll get this sorted for you as soon as possible.
Thank you for your review Claire! We're glad to hear that you have adjusted to the larger head size of our toothbrush and find it comfortable to use. We're also pleased that you're satisfied with the speed settings and overall appearance of the unit. The USB charger is definitely a convenient feature we are loving! We appreciate your feedback and are delighted you are happy. Thank you!
“This is the first electric toothbrush I’m happy with. It is absolutely amazing.My teeth are perfectly clean and I would not replace my toothbrush for any different one.I highly recommend.”
Thank you so much for your amazing review! We're thrilled to hear that our electric toothbrush has exceeded your expectations and that you're extremely satisfied with its performance. We're delighted to have provided you with a toothbrush that leaves your teeth perfectly clean. We truly appreciate your recommendation and your loyalty. Thank you for choosing our toothbrush as your go-to oral care companion!
“Packaging and delivery were excellent. Finding the strips really easy to use, feel relatively comfortable in my mouth and taste nice. - I have some sensory issues so this was a real bonus. A week in and my teeth look brighter than before.
My only suggestions for improvement would be:
- state on the strips packaging which is for the top teeth and which is for the bottom
- being clearer in terms of the results you can expect if your teeth yellowing is due to thinning enamel rather than enamel staining (as mine is). The info is there, but buried in the FAQs - if you did not know the reason for your yellowing teeth, or did not know that you are unlikely to get huge improvements from whitening if you have thinning enamel, you could be very disappointed.”
Hi Amos, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely week!
“Cleans brilliantly but takes time to get used to all the vibrations. Also find it very easy to catch the on/off button whilst cleaning which messes up the sequence.”
Thank you so much for your 5 star rating! We are delighted to hear you are happy with your Sonic Toothbrush! We understand it takes some time to get used to the vibrations but this is completely normal. We are sorry to hear that you sometimes catch the on/off button while cleaning - please don't hesitate to pop our CS team an email any time if you need to advice or would like to send on further feedback for us! Thank you for your support and custom!
