Hi Patricia, thank you so much for your lovely review! Our team are so thrilled to hear you are pleased with our Customer Service and speedy delivery. Your feedback means the world to us!
“I love my new Toothbrush, it was delivered very quickly. My only criticism is that it has a 3-pin plug which bathrooms don't have !? Luckily it fits onto my old Phillips charger so I can still charge it in the bathroom.”
Hi Sue, thank you so much for your order with us and thank you for your kind review! We are thrilled to hear you are happy with your new Sonic Toothbrush! We advise charging it in the bedroom and they are fully compatible with an adaptor if needed while travelling. As the brush only needs a 15 hour charge and can last up to 70 days you should find this does not hinder the performance of our Sonic Toothbrush. The toothbrush should not be left sitting on the charger when not in use unless it is in need of charging. The brush does not need to be kept on the the charger in the bathroom, just charged up once and it should last you a long time before needing to be recharged! ā¤ļø
Wishing you a lovely day, thank you again!
“Package delivered with bottle of mouthwash having leaked throughout. I took photos and emailed Spotlight. Received immediate apology and replacement of item within a matter of days. Never had a problem preciously with Spotlight & they didn't disappoint when I had a problem. Excellent service from Spotlight.”
Thank you for your 5-star rating of Spotlight Oral Care Erin! We are so grateful for your loyalty and for being a repeating customer. We're very sorry for the inconvenience of your package having been delivered with a bottle of mouthwash that had leaked, and we appreciate your having taken photos and emailed them to us. We are always thrilled to respond quickly and get a replacement item to you within a matter of days. We are so glad that Spotlight didn't disappoint you, even when you had a problem, and we value your continued trust in us. Thank you for your support and custom, wishing you a lovely week!
Thanks so much Christina! So happy to hear that you're loving your new water flosser! And the fact that it's already making a big difference in your oral hygiene is fantastic! Thanks for the recommendation, we really appreciate it! ā¤ļø
“It started with a toothbrush and I have to say the water flosser is amazing as I only bought it last week but Iām already seeing the effects of using it.Amazing products and amazing delivery”
Thanks so much David! Starting with a toothbrush and now seeing the benefits of the water flosser is amazing! It's great to know that you're already seeing the effects of using it. Our team works hard to deliver amazing products and we're glad you had an amazing delivery experience too! š Thanks for sharing your feedback with us! š
Thanks so much for your lovely review! I'm so glad to hear that you're loving everything about your purchase!The speedy shipment definitely adds to the excitement, and it's great to know that the product design and quality are meeting your expectations. I'm thrilled that you're already seeing positive results from using it. What's not to love indeed? š If you have any questions or concerns, please don't hesitate to let me know. Otherwise, enjoy your purchase and keep crushing it! šŖ
Thanks so much for your review Joanne. I am so sorry for your negative experience with our product. A member of our customer service team has reached out to you via email. We will sort this for you ASAP x
Thanks so much for your review Paul! So glad to hear that you think our product is good! And thank you for noticing the design too! We put a lot of effort into making it look good, as well as function well. Let us know if there's anything else we can help you with! š
Thanks so much for your review Jennifer! We're thrilled that you've been enjoying our Spotlight products for the past few years. š Thanks for your support!
“Got the new water flosser to go with my tooth brush brilliant products would recommend a 100%. My dentist couldn't believe the improvement in my teeth š¬”
Thanks so much for your review! So happy to hear that the new water flosser is working out for you! It's great to know that your dentist was impressed too! Thanks for recommending our products - we appreciate your support! ā¤ļø
Thank you so much, Martin, for your lovely review! We are so glad to hear that you are happy with everything - it means so much to us! We appreciate your support and custom, wishing you a lovely day!
Thank you so much for your lovely review! We are glad that you noticed a difference after the first use and that you are getting on so well with our strips. We appreciate your continued support and are so grateful for your positive review! Have a lovely day x
“Excellent product. Wouldn't be without them especially using whitening powder alongside toothpaste and strips. Only flaw with reward system is you can't use your money off points against sale items.”
Thank you so much for your fabulous review Geraldine! We're so glad to hear you're enjoying our products - your support and custom means the world to our team. We'll keep your feedback in mind and see what we can do to solve this issue with rewards points. Wishing you a lovely day!
Thanks so much for your review Agnieszka! We're so glad to hear that you're happy with your purchase! š It's great to know that both the child and adult toothbrushes are working out well for you! Thank you so much for taking the time to leave us a review - we really appreciate it! š
“It's an excellent product well designed and easy to use. It's a toothbrush I would recommend to anyone.
If I could comment on replacement toothbrushes. I order 3 online they arrived quickly. I was in my local Pharmacy and the replacement toothbrushes were cheaper at the pharmacy so I bought them. I would have expected them to be cheaper from the website directly. so a little disappointed. You should be a one-stop shop with the best prices and discounts for loyal and returning customers. On the Late Late Show on Friday you have new products that look good you should share this with customers. You have fantastic products I continue to buy however I will be checking other outlets to ensure I get the best deal. Why buy direct why you might get a better deal elsewhere?”
Thanks so much for your review Kevin! We're thrilled to hear that you find our toothbrush to be an excellent product that's easy to use. Thanks for recommending it to others - we really appreciate it! š We're sorry to hear that you were disappointed with the price of our replacement heads. We always strive to offer the best possible value to our customers, and we're sorry we didn't meet your expectations in this instance. We'll certainly take your feedback on board and work to ensure that our prices are competitive with other outlets.
Thanks for your suggestion about sharing our new products with customers - we'll definitely take that on board and see what we can do! š
Thanks for continuing to support our brand and products - we really appreciate it! If you have any further feedback or questions, please don't hesitate to reach out to us.
Thanks so much Liz for taking the time to leave us a review! We're thrilled to hear that you're loving our mouthwash and that it's leaving your mouth feeling super clean!
It's also great to hear that you're using it with our toothpaste and toothbrush - those are some of our faves too! š
