Ulta Beauty Reviews

2.4 Rating 252 Reviews

34 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.4

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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How do I contact Ulta Beauty?

Helpful Report

(1 week ago)

You can contact Ulta Beauty by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

68.22%

Industry Average

“ During my visit to the Ulta Beauty store on Wendover in Greensboro, North Carolina, I had the pleasure of working with Niya. Her exceptional customer service and dedication to ensuring the perfect foundation match were truly remarkable. ”

- Kimberly

“ Lisa was soooo AMAZING at the Cypress Location! Lisa took her time to help my niece get her new beauty tool belt line of make up and guidance coaching her how to apply her new products. Plz acknowledge Lisa what great customer service she provides educating us with a pure heart making my niece feel so beautiful and confident. ”

- Tara Brown

“ I just visited Alta on Military drive in San Antonio Texas started , with no greeting I noticed two women came in behind me greeted oh yeah I'm African-American everybody came in and got a greet and did you need some help except for me a young lady by the name of Catherine came to my aide as I was about to exit because I felt slighted thank you so much Catherine for your assistance and your kind words they meant a lot thank you for the excellent customer service ”

- Anonymous

Ulta Beauty Reviews

Customer Service - Average