Ulta Beauty Reviews

2.8 Rating 446 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.8

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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How do I contact Ulta Beauty?

Helpful Report

(3 weeks ago)

You can contact Ulta Beauty by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

76.47%

Industry Average

“ Exemplary customer service service from Laurie at the Farmington Hills Mich store Laurie is very diligent in making customers happy She looked on line and the stock room for a product for me The product was discontinued and she looked at other lines for me Great sales person for she added on other products for me She is a asset to your company and I hope to work with Laurie again Thank you ”

- Lynne

“ Jordi at the Ulta in Goleta was super helpful and kind during my visit. She took the time to assist me and made the checkout process smooth and stress-free. Her friendly attitude and great customer service really stood out. Ulta is lucky to have her! ”

- Anonymous

“ I Love shopping at Ulta. I have been shopping there and buying all products for many years. They have high end and drug store products, you can’t beat that all in one spot. Needless to say they have salon services available. I always recommend Ulta great customer service appearance of store and sales!! ”

- Nancy T.

Ulta Beauty Reviews

Customer Service - Good