Ulta Beauty Reviews

2.8 Rating 446 Reviews

43 %

of reviewers recommend Ulta Beauty

2.8

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ulta Beauty deliver? How long does Ulta Beauty take to deliver? Does Ulta Beauty deliver on time? How is accuracy and good condition of items delivered by Ulta Beauty?

Returns

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Customer Service

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How does Ulta Beauty deliver?

(3 weeks ago)

Ulta Beauty delivers items by Courier and Postal Service.

(3 weeks ago)

41.67%

Industry Average

“ WORST CUSTOMER SERVICE EVER! I placed an online order, on their site at 9:03am for same day delivery ($6. ”

- Anonymous

“ After I place the order for delivery, I noticed the gift wasn’t included in the order anymore. ”

- Anonymous

“ This is the only way to track and hopefully ensure delivery. ”

- Donna Jobe