Ulta Beauty Reviews

2.7 Rating 348 Reviews

40 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ulta Beauty deliver? How long does Ulta Beauty take to deliver? Does Ulta Beauty deliver on time? How is accuracy and good condition of items delivered by Ulta Beauty?

Returns

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Customer Service

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How does Ulta Beauty deliver?

Helpful Report

(1 week ago)

Ulta Beauty delivers items by Courier and Postal Service.

Helpful Report

(1 week ago)

57.14%

Industry Average

“ After I place the order for delivery, I noticed the gift wasn’t included in the order anymore. ”

- Anonymous

“ This is the only way to track and hopefully ensure delivery. ”

- Donna Jobe

“ I placed an order in mid-December to get it for Christmas as advertised on the website. My expected delivery date was December 18th. It’s now Christmas Day, exactly 1 week later, and I haven’t received anything. Stick with Sephora. ”

- Disappointed Customer

Ulta Beauty Reviews

Delivery - Average