Ulta Beauty Reviews

2.5 Rating 251 Reviews

34 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.5

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ulta Beauty deliver? How long does Ulta Beauty take to deliver? Does Ulta Beauty deliver on time? How is accuracy and good condition of items delivered by Ulta Beauty?

Returns

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Customer Service

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How does Ulta Beauty deliver?

Helpful Report

(1 week ago)

Ulta Beauty delivers items by Courier and Postal Service.

Helpful Report

(1 week ago)

57.89%

Industry Average

“ I placed an order in mid-December to get it for Christmas as advertised on the website. My expected delivery date was December 18th. It’s now Christmas Day, exactly 1 week later, and I haven’t received anything. Stick with Sephora. ”

- Disappointed Customer

“ Then continued to say that he actually could not cancel because it had been shipped( shipped within 10 minutes mins you) he said I could refuse delivery and wait a week or two to be refunded. ”

- Jessica

“ I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously. ”

- Leah

Ulta Beauty Reviews

Delivery - Average