“I ordered a phone from ultimo and although the phone was in lovely condition it took 8 days to arrive, I had to send an email asking where my phone was. I ordered this on my credit card I barely use for extra security. Since then my card has been accessed fraudulently and within 2 days lots of transactions made, fortunately I got a text alert and I immediately froze my card and reported the fraud. I'm not pointing fingers but as I said I barely use this card and it was the first transaction in many months.”
“Ordered an ultimate accessory bundle with a phone and it arrived missing the headphones. Contacted someone in customer services, was told replacement headphones would be dispatched immediately. Still haven’t received them 3 weeks on. Not good.”
