Univar Specialty Consumables Reviews

Name: Univar Specialty Consumables
Address: USC House, Tame Park, Vanguard, Tamworth
Rating: 4.63

4.6 Rating 1,343 Reviews

91 %

of reviewers recommend Univar Specialty Consumables

4.6

Based on 1,343 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01827 255250

Email:

steven.davidson@univar.com

Location:

USC House, Tame Park, Vanguard
Tamworth
B77 5DY

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Univar Specialty Consumables 5 star review on 12th February 2021

John Hunter

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of order was not delivered. Emailed customer services and have heard nothing. Appalling service!”

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Posted 3 years ago

Unfortunately we had a stock integrity issue which should have been communicated to you - please accept our apologies for any inconvenience this may have caused. One of our Customer service team will be in touch today to discuss.

Posted 3 years ago

“I needed a 4 inch Synthetic paintbrush which was going to last.I usually go for Wooster but i know the Purdy brand is brilliant so i bought 3 of them! Great service as always from Univar. Thankyou”

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Posted 3 years ago

“Promptly processed and despatched my order. Had bit of an issue with DHL as the deliverers but Univar were keen to help resolve the problem when I notified them of it.”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Great product to protect windows whilst decorating”

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Posted 3 years ago

“Ordered sanding kit came well packaged within two days of ordering, then did a second order also came within two days , good service at a good price,”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Prompt delivery service with purchased items exceeding any expectations”

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Posted 3 years ago

“Excellent speedy service . Thank you”

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Posted 3 years ago

“Quick delivery, well packaged and most importantly, the items I wanted were in stock, unlike others I tried. Well done, will try and use you again.”

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Posted 3 years ago

“Excellent product and service”

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Posted 3 years ago

“Hi,My name is Juan carlos my costumer number USC- 22250 I have ordered 3 items from your website, the order was accepted from you so it means that you have the 3 items in stock. When I place the order the money was taking from my account straight away the amount of £ 34.21. 3 days later received an invoice With 2 items on it the invoice amount was £ 17.78 , the day I received the invoice on my email, I have replied to the email reporting that my order was 3 items, I have mentioned that it was an item missing, I have sent 3 or 4 emails with no reply, week later still not reply from you or any information that the item was out of stock, I don’t know why Univar specialty consumables didn’t inform me that it was an item missing instead you took the money from my account , i found a contact number , so I have call them to find out what happened with the order , i guy called Steve told me that the item was out of stock And will take a week before they get back in stock. So I don’t know why I have to be the one to contact you to find out what happened with the order also why are you taking my money if you don’t have it in stock. Steven contact me on the phone asking me if I want to wait or I want the refund for the item, so I said I want the refund for the items. He said that he will process the refund for me but I still haven’t received the refund. This is my first time ordering from your website and surely my last time . I know probably you won’t care about this issue, you can continue doing this with other people if you want but not with me .all I need is my refund. Thank you”

Helpful Report

Posted 3 years ago

We are disappointed to learn that you are unsatisfied with the service you received. I believe one of our Customer Service Team has communicated with you on 30/03 and 31/03 regarding the item. We are currently experiencing Supplier delays and unfortunately a system issue indicated we had stock of the product which was in fact not available. We do care about every one of our Customers and can assure you that the refund is being actioned today. We apologise for any inconvenience this may have caused you.

Posted 3 years ago

“Excellent service, fast delivery, well recommended”

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Posted 3 years ago

“Still not received the roller sleeves I ordered. Started the job I needed them in yesterday.”

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Posted 3 years ago

Hi Sarah - I believe one of our Customer Service was in touch with you last week and has sent a replacement product now. Please accept our apologies for any inconvenience this may have caused

Posted 3 years ago

“Used before I will use again.”

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Posted 3 years ago

“After checking all stock levels before placing my order it arrived short of two of the main items required. The rest of the order was useless with out the missing items and instead of contacting me to inform me of the missing items the rest of the order was sent! Shocked and disappointed”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Good prices & speedy delivery excellent service all round”

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Posted 3 years ago

“As I am still awaiting delivery of my order only 2 of the 5 items ordered arrived to date. I tried to call the customer service number but was instantly disconnected and then tried to email customer service but my email was turned round.”

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Posted 3 years ago

“Excellent service and super fast delivery”

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Posted 3 years ago

Univar Specialty Consumables is rated 4.6 based on 1,343 reviews