Up&Up Reviews

Name: Up&Up
Rating: 3.84

3.8 Rating 45 Reviews

69 %

of reviewers recommend Up&Up

Company Reviews

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Phone:

855-908-0600

Email:

success@upandup.co

Location:

10 Grand Street, Suite 700
11249

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Michale And Whitney

Alex

Up&Up 4 star review on 18th December 2019

Amanda

Anonymous

Anonymous // 01/01/2019

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“A complete waste of time and energy. They constantly have you fill out applications on homes they have no intentions buying. This company should be reported because there is definitely some shadiness going on here. False advertisement at it’s finest.”

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Posted 2 years ago

Hi Paige, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. It's our goal to help each one of our prospective renters find the perfect home. Each time a renter completes an application, we submit a bid on the home they applied for. Unfortunately, we don't always win every bid that we submit. The markets we operate in are highly competitive, but we make every best effort to acquire the homes that our renters are interested in leasing. Upon reviewing your experience with us, we realized that we failed to communicate effectively with you about the status of the bids we made. It was our responsibility to keep you up to date on the outcome of those bids, and we apologize for the gaps in communication. Going forward, we're working on ways to make sure that this doesn't happen again! If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Up&Up Customer Success

Posted 2 years ago

“Every single time I inquired about a home all of a sudden it was no longer available. Mind you this happened literally 8 times. But then the company would constantly send you information on the homes you’re not interested in. Then I was told that the owner of a home accepted their offer and congratulated me on my “new home” to only be told days later that the home wasn’t worth the price they were willing to pay. This company is beyond sketchy. Please don’t allow this company to waste your time like they did mine.”

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Posted 2 years ago

“Super sketchy. The home I wanted was "bought out" and the other homes were really bad alternatives. They keep buying up the homes in the area but these homes sit on the market and no one takes them. Wasteful.”

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Posted 2 years ago

“This company is horrible, they told me I had 2 evictions, several collections and 2 criminal charges on my credit report so they couldn't help me but was able to send me to the credit Bureau. I submit a request for my credit report and disputed the Up & Up decision. Nothing, nothing, nothing on my credit report and had a credit score of 694 she told me it was 619 no evictions, criminal charges nor collections. This company wouldn't respond back and kept me running around for 2 weeks. They are horrible. Please make sure that you know exactly what your credit is before working with them and make sure you have all your T's and I's crossed and dotted before they pull your information.”

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Posted 2 years ago

“This company will put really nice homes for rent that they have no intentions of renting out. You show interest in the really nice home and they have you apply to see it. They continue to say they’re waiting for the place to be cleaned or say it’s not ready yet to look at until a certain date. Which is cool, fine. But the day before you’re about to go look at it, it’s already magically rented, even though the home wasn’t even “ready to show yet” then they offer you some crappy other properties to look at that they have for rent. I’m sure the homes are nice but the company is crooked. Do with this information what you want”

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Posted 3 years ago

Up&Up is rated 3.8 based on 45 reviews