Up&Up Reviews

Name: Up&Up
Rating: 3.84

3.8 Rating 45 Reviews

69 %

of reviewers recommend Up&Up

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Phone:

855-908-0600

Email:

success@upandup.co

Location:

10 Grand Street, Suite 700
11249

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Michale And Whitney

Alex

Up&Up 4 star review on 18th December 2019

Amanda

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have been so easy to work with! Very professional and always there to answer any questions we have.”

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Posted 3 years ago

Thank you very much for the kind words Sami. We're glad we've been a valuable resource for you folks to this point, and we're always a phone call or email away if anything comes up. Take care!

Posted 3 years ago

“This company has done a lot for us to be sure that problems are solved correctly, and they continue to follow up with us and answer any questions that we have. We will use them in the future and will recommend them to friends”

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Posted 3 years ago

We greatly appreciate the kind words Rachel. We're always around should something come up or if you have questions about the program. Have a great day!

Posted 3 years ago

“Everyone I have spoken with from this company has been genuinely kind and has always been prompt with services of any sort.”

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Posted 3 years ago

Thank you very much for the kind words Laura. We're glad to hear everyone is doing well and staying safe, and we're always a phone call away if anything comes up!

Posted 3 years ago

“great team with great benefits. very receptive to any question or concern.”

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Posted 3 years ago

We greatly appreciate the kind words Mat. We're always a phone call or text away if needed!

Posted 3 years ago

“Up&Up is THE BEST company to work with for renting to own. They are friendly and always have their customers best interest in mind.”

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Posted 3 years ago

We love the feedback Brian, and we're glad we have been a good resource for you guys up to this point. Please don't hesitate should you have any other questions!

Posted 3 years ago

“Very nice and helpful people! They respond to emails quickly and check up on you to make sure everything is meeting your standards!”

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Posted 3 years ago

Thank you so much Shelby! Hope you guys are still doing well, we're just a phone call away should anything come up.

Posted 3 years ago

“I have only good things to say about Up&Up. They helped us in our search from the very start. They were nice enough to give video tours, while we were 8 hours away, until we found the home we wanted. The move-in process was simple, and they ordered the new appliances we needed right away. When we have a maintenance request, they respond right away and send a contractor. You won’t find a better landlord.”

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Posted 3 years ago

Alex, thank you so much for the kind words. We've greatly appreciated the opportunity to work with you guys, and we're always around should anything come up. Have a great weekend!

Posted 3 years ago

“Finding the exact right house for us was a stressful endeavor, and we were SO lucky to stumble upon one owned by Up&Up. Now we have the perfect space, the future prospect of easily and seamlessly buying it, and a rental company that actually cares about their tenants being happy.”

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Posted 4 years ago

“up and up was the first company to not turn me away or say sorry you will never be a homeowner. I have had nothing but friendly people from start to finish, everything went very smooth and very fast. I was in a stressful situation and up and up gave me hope that everything was going to be ok. For the most part every text or call I would send or make I had an immediate response. I would highly recommend using them especially if you are in a bind and feel like you have no other options.”

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Posted 4 years ago

“Great selection of homes. Great experience. I love the ability to be able to invest for our future”

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Posted 4 years ago

“Very happy with my rental home. Real estate team was very helpful and patient. Up & Up team has always been quick to respond when anything is needed.”

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Posted 4 years ago

“Since the beginning I had a lot of hiccups with this company , and started to think it was a scam.It wasn’t till the end that Ricky helped to speed up my moving process and was good about answering any questions I had along the way. David from Indy was also kind and helped with small repairs on our first week of living in the house. So far I have had a good experience with up & up.”

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Posted 1 year ago

“The house is nice but feel a bit let down in some of the service areas.”

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Posted 3 years ago

Thank you Dan. We apologize for any mishaps on our end with servicing. Please don't hesitate to reach out to Charlie at "charlie@upandup.co" or our main servicing line at 314.266.3639

Posted 3 years ago

“I'm Gary please don't use them too much time wasted its been not a year at our place and they can't fix our leak in the basement. but they can tell you we will fix it. too many contractors we had 5 but they won't give our money back it's been doing this from day one.”

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Posted 1 year ago

Hi Gary, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. Our Customer Success team always does its best to resolve maintenance requests in a timely fashion and we will be reviewing the concern you shared. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 1 year ago

“Well we are still having issues with this company it's been a minute since I've tried to contact them for anything please don't use this company.wasteof money there are not a professional regardless of what they show and tell you.we rent here.and they never call you back to fix there homes.please stay away.bad company.rain water is filling up this old sumpump in our house smelling like sewage and the light in our living room we called them three weeks ago no response.sad company .but it's your choice don't make a bad one like we did.”

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Posted 8 months ago

“Horrible experience with Up&Up since day one. They do not care about the homes that they own, the house was a mess when we moved in so we had to call our own professional cleaners, they do not respond to maintenance requests in a timely manner. They just want a rent check. DO NOT rent from them.”

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Posted 1 year ago

Hi Taylor, Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience going forward. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Team Up&Up

Posted 1 year ago

“After initial connection, not only were internet links fouled and/or not working, the sales staff was on the point of harassing during a weekend. Not once, twice or three times, but 4 times during the weekend i kept getting hounded to finish the application. After connecting to the website, there was a discrepancy in the stipulations, website said one thing, person or text would contradict and state something else. TOO many inconsistencies for me to work with this company”

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Posted 2 years ago

Hi Kody, Thank you so much for taking the time to share your thoughts with us. We're so sorry that your experience with us didn't meet your expectations. We've fixed the link issue you referred to and will be monitoring the situation to make sure it doesn't happen to other customers going forward. We also want to make sure the information we give is consistent across the board, so if you would be open to sharing the discrepancies you found, we would be happy to address them. If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience working with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 2 years ago

“Unprofessional, invasive, and impolite. After I enquired, and was urged to 'act quickly', I immediately planned a "self tour". Problem with the lockbox, never got in to the house. The following day was informed the house was off the market, then the day after back on. I have been called several times and told my application is incomplete. All this to view a crummy rental?”

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Posted 2 years ago

Hi M - Thank you so much for taking the time to bring this our attention. We're so sorry that your experience with us didn't meet your expectations. Our homes do move very quickly so we encourage all interested individuals to complete their applications as soon as possible! If you are open to sharing more details about your experience, we'd love to hear your feedback so that we can make sure you have a wonderful experience working with us next time. Please reach out to us at success@upandup.co at any time. We look forward to hearing from you. Warmly, Amanda Up&Up Customer Success

Posted 2 years ago

“Was asked to list my husband as my brother to avoid people from being "uncomfortable." Left this on the Facebook Review for them, and was then told if it wasn't removed I couldn't move into my house. Absolutley no regard for the health and well being of customers. After several attempts to get issues taken care of and being told to contact my renters insurance, I began fixing things on my own. The house should have never passed inspection. Literally pipes held together with tape which eventually led to the basement flooding. Walls would begin to crumble due to this issue as well due to this same issue. We've also had electrical issues due to bad/faulty wiring. The garage door they replaced fell on my car as I was leaving causing thousands in damage and rendering the vehicle useless. Again, nobody cared. Currently they are claiming I owe nearly $6,000 in rent. The ledger they provided is filled with mistakes. My rent is caught up, proven by bank statements. Speaking with an attorney as I have been from the beginning. Beware of this company. They are NOT one of the good guys.”

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Posted 2 years ago

Hi Chris, Thank you for taking the time to share these concerns. We're disappointed to hear about your leasing experience. The interaction you reported does not represent our views or values as a business and we will investigate the incident thoroughly. Here at Up&Up, we see our renters as partners, and it is our top priority to ensure that our renters are treated fairly and with the utmost respect. As it pertains to the rent owed issue, our team has made several attempts to work with you on a resolution and as per our last email, are waiting on copies of the bank statements you referred to. We are surprised and sorry to hear about your maintenance concerns - based on our records, we only received one maintenance request from you in February 2020 regarding a question about your heating system. Please don't hesitate to report the additional issues you have identified so that we can address them promptly. We will continue to try to reach you to address these concerns and hope that you'll make the choice to work with us. Warmly, Up&Up Customer Success

Posted 2 years ago

“I have been physically in the house I am renting for about 45 days. I had to threaten to move out if the (undone work, that should had been completed, before I had moved into this house). They fixed the problems. I don't recommend renting from this company, I moved from Virginia and had no one to check this house for me. I moved in on a blind hope. I also moved out of a 2 story and the electricity bill is higher here and I believe the HVAC unit is too small for this house. This company is definitely all about stuffing their pockets and screwing the unsuspecting tenants.”

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Posted 2 years ago

Up&Up is rated 3.8 based on 45 reviews