UPS Reviews

1.2 Rating 1,934 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 1,934 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Popular Questions:

Delivery

How does UPS deliver? How long does UPS take to deliver? Does UPS deliver on time? How is accuracy and good condition of items delivered by UPS?

Customer Service

How can I contact UPS? How quickly does UPS resolve customer queries?

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Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

How do I contact UPS?

Helpful Report

(4 years ago)

You can contact UPS by Telephone, Email and Live Chat.

Helpful Report

(4 years ago)

64.13%

Industry Average

“ Excellent service delivery! Braved the odds and delivered a 25kg parcel to Africa during the COVID-19 lockdown. Thank you immensely 🙏🏻 ”

- James greati

“ Raining, so driver hurled my ALREADY OPENED package over the gate and onto my drive. He then drove off quickly. I took photos and have shared these on Facebook as well as part of my review of the item that I had bought (part for a musical instrument). The link here to attach an image doesn't seem to work. Absolutely disgusting service by a driver who had no interest in providing anything like even a weak service. ”

- Alan Sturgess

“ I must have been lucky. I read all the negative reviews and was not expecting my parcel to arrive on the stated date. It arrived on time from Germany taking 4 business days. I thought the service was excellent. As I say, I may have just been lucky but no complaints from me. ”

- Graham.

UPS Reviews

Customer Service - Average