UPS Reviews

1.2 Rating 1,934 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 1,934 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Popular Questions:

Delivery

How does UPS deliver? How long does UPS take to deliver? Does UPS deliver on time? How is accuracy and good condition of items delivered by UPS?

Customer Service

How can I contact UPS? How quickly does UPS resolve customer queries?

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Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

How long does UPS take to deliver?

Helpful Report

(4 years ago)

UPS normally delivers within 5 Days.

Helpful Report

(4 years ago)

61.79%

Industry Average

“ Cant believe I am reading some negative comments on here for bad service. I can honestly say Leeds dep have gone way beyond to help me get my parcel today. 5 star all day long from me. Which at the end of the day was my fault for having the wrong delivery address. When they are companies out there which you just cant get passed auto telephone services you have to be one of the best. Thank you so much ”

- Jamie Harrison

“ I had a delivery last week and the woman came in pouring rain and offered to help me with the 57 lbs of dog food. Her name was Maria. I did have a bad experience today but they sent another driver and all was good. Hopefully they keep the drivers that do their job with a good attitude! ”

- Nancy Witko

“ Good company but if you miss a delivery 3 times. You try to ring up to re arrange a different option it takes ages to get through and then the person at the customer service end can't understand you properly. ”

- Anonymous

UPS Reviews

Delivery - Average