UPS Reviews

1.2 Rating 1,935 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 1,935 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Popular Questions:

Delivery

How does UPS deliver? How long does UPS take to deliver? Does UPS deliver on time? How is accuracy and good condition of items delivered by UPS?

Customer Service

How can I contact UPS? How quickly does UPS resolve customer queries?

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Ask a question and get answers from people who are customers of UPS.

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

How quickly does UPS resolve customer queries?

Helpful Report

(4 years ago)

Greater than 44% of reviewers feedback is UPS takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

64.13%

Industry Average

“ Parcel picked up on Wednesday afternoon in the U.K. and arrived in California USA on Friday mid day. Good price and excellent service. ”

- Anonymous

“ Collected in time. Delivered on time. Fantastic friendly and professional service. So delighted. ”

- Anonymous

“ Booked a UPS. They picked parcel up within one hour. Very professional collection. Delivered to Singapore 1.5 days later. Phenomenal service. Quick, efficient and delightful courier staff. Absolutely won’t use anyone else. ”

- Mrs Morgan

UPS Reviews

Customer Service - Average