“Unfortunately the same issues with the "Angels Subscription" for me. That was never my intent. The $100 "gift card" sounded too good to be true and it was. How do we miss the subscription part? It happens because weeks after you place your order you get an email saying "You're about to make your first deposit - and that gives you ongoing direct access to award-winning exclusive wines from the world's best independent winemakers at incredible savings.
The deposit is not a fee…yeah right it is a monthly subscription.
I may have been a periodic customer, but now I would not buy anything from them ever.”
“So I got a voucher for NakedWines and I bought the $40 voucher ticket wine box of mixed wines. The wine was good but the big issue is that they automatically signed me up for their "subscription service" without even telling me. I woke up this morning with $40 dollars taken out of my account and when I logged in, they had put me on their "Angels Subscription Service" which I never even signed up for. I dislike how dishonest the company is. I won't be ordering from them again.”
“I've been waiting 2 weeks for my first delivery, when they say 1-4 days. They sure were quick to take the money from my account. The UPS tracking for over a week says "damaged we will let the shipper know" and nothing. No refund no re-delivery, nothing. Why should I be enticed to trust them and become a member, if I can't even get my first order?”
“Take a chance on them to have a small wine party, but their delivery service sucks. Days before I needed the order, suddenly got a notification that the delivery service damaged the package (I assume they broke bottles). When I called the company to ask what my options were, telling them I was willing to pay extra to get a rushed overnight delivery, they had no options for me. Won't be using them again as long as they remain unreliable.”
“After receiving an introductory voucher, I decided to give them a go. I have had no end of grief trying to get the parcel as they use the hell that is Yodel. The customer services are fantastic, but I refuse to use them again until they stop using Yodel.”
“DON’T ORDER from this or any company that has NO PHONE contact! Nakedwines tells customers when called “We are not answering the phones”, with no message when or how to contact anyone live. They direct you to an email with a reply message that you can only send one email per topic, and then inform you that it will take days to get a response because they’re so busy. Too busy to give customer service???
So, what happens if you need clarification on an order or to make a correction to an order? NOTHING! IT’S IMPOSSIBLE!
The customer service at Nakedwines sucks! It doesn’t exist.
The online ordering process is cumbersome and confusing, which is why I needed to contact a live person.”
“This company is a scam. Be careful. They maintained my credit card and are billing me without authorization for products that I did not receive. I have had to open a dispute with my credit card company.”
“A great company which gives you the opportunities to try craft wines from around the world, and help them thrive. By subscribing, not only do you get reductions on every bottle of wine, but you also get great rewards, such as popular freebies, on a regular basis. I have tried some wonderful wines, knowing, in many circumstances, I have helped them get off the ground !”
“Naked Wines support independent wine growers around the world.
I like to buy my wine from them as I feel I am supporting small businesses, rather than a conglomerate.
You can pay into a wine account and can take your money back at any time, if you wish.
You get a good discount on boxes of 6 or 12 and special Xmas deals.”
“I love Naked Wine. I like being able to try wines from small vineyards and giving feedback to the growers. we’ll try wines that are suggested by the site and it’s members. Arabella a SA vineyard currently supplies our everyday red and Sacchetto, Venice, a delicious blush Pinot Grigio. Great site and excellent delivery and service.”