Pooky Lighting Inc Reviews

Name: Pooky Lighting Inc
Address: 7086 Carlisle Pike, Carlisle, Pennsylvania
Rating: 4.91

4.9 Rating 823 Reviews

98 %

of reviewers recommend Pooky Lighting Inc

4.9

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Pooky Lighting Inc 5 star review on 16th May 2025

344

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website needs to be exttremely clear about the power of the lighting of the lamps.”

Helpful Report

Posted 6 months ago

Hello Patricia, Thank you for sharing your feedback with us. As a decorative lighting company, our focus is on creating pieces that add ambiance and charm rather than task lighting. We truly appreciate your suggestion to provide more product details, and I wanted to mention that we include detailed information about each item under the product description tab. That said, we’re always looking for ways to improve! We’re sorry the Tiny Trafalgar wasn’t able to meet your lighting needs, and we’d be happy to assist with a return if that’s your preference. Please feel free to reach out to us at any time via email at hi@pooky.com or by phone at 888-766-5987. Warm regards, Julia Customer Service Manager

Posted 6 months ago

“I was so excited to receive my rechargeable lamp 1 day after ordering. However, my item arrived broken. The lamp would not turn on after charging 10+ hours.I called customer service and they told me to send an email. What’s the point of customer service? Anyway, I sent the email, but didn’t receive a response. After a few days, I called customer service again. The rep was kind and sent me a return label, but she did not offer to replace the item. Very unfortunate, as I would have been willing to give this company a second chance prior to my return.”

Helpful Report

Posted 7 months ago

Dear Tyesha, I’m truly sorry to hear about the difficulties you’ve experienced. Our goal is always to provide the best possible service, and it’s clear we fell short this time. We ask for emails so we can troubleshoot any potential issues, double-check your replacement before sending it, and ensure there’s no problem with the entire batch. After reviewing our records, it seems there may have been some confusion, as we couldn’t locate your email. I see you spoke with two different agents, and we understand that at the time of your second conversation, you preferred a full refund instead of a replacement. I sincerely apologize for any frustration this may have caused. Your satisfaction is very important to us, and we always want to make things right. If you ever have further concerns or are unable to reach us via email at hi@pooky.com, please don’t hesitate to call us at 888-766-5987. Thank you for giving us the opportunity to improve. Warm regards, Julia

Posted 7 months ago

“This is horrible marketing that baited me with images of beautiful lamps and shades that I can’t possibly order without splitting the order into two separate orders, from the UK side and the US side and then for the shipping company to misplace the US item on delivery and refusing to refund the order?!? RIDICULOUS”

Helpful Report

Posted 9 months ago

Hello William, First, we sincerely apologize for any inconvenience this has caused. I spoke with our UK team about refunding your lampshade, and we are happy to proceed with the refund. There was some confusion with DHL and locating the order that we were trying to work out to be able to provide the best solution to you. Additionally, I reviewed the marketing emails you were receiving and discovered that you were subscribed to both the UK and US marketing lists. I can confirm that no UK products have been pushed or used in our US marketing newsletter. Our records show that you unsubscribed from the UK newsletter on July 18th, so you should no longer receive any future emails from that list. Once we receive the lamp back at our US warehouse, you will be refunded for that as well. If you have any questions or need further assistance, please don't hesitate to reach out. Warm Regards, Julia

Posted 9 months ago

Pooky Lighting Inc is rated 4.9 based on 823 reviews