Pooky Lighting Inc Reviews

Name: Pooky Lighting Inc
Address: 7086 Carlisle Pike, Carlisle, Pennsylvania
Rating: 4.91

4.9 Rating 823 Reviews

98 %

of reviewers recommend Pooky Lighting Inc

4.9

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Pooky Lighting Inc 5 star review on 16th May 2025

344

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love love the lamp but not the shade. I have reached out to return but no one has reached out. I have already bought a different shade that I do love from them.”

Helpful Report

Posted 6 months ago

Hello Carmen, Thank you for your feedback! We’re thrilled you love the lamp, and we appreciate your patience with the shade return process. I’ve checked our system, and it appears you emailed us on Saturday. Our business hours are Monday through Friday, 8:30 am to 5:00 pm EST, and while we generally respond within one business day, we do ask for up to three business days during times of high volume, especially after weekends. Rest assured, your request is in our queue, and the return label will be sent as soon as possible. Thank you again for choosing us for your new shade—so glad it’s a perfect fit! Best regards, Julia

Posted 6 months ago

“The light looks nice but the bulb is so dark. It provides zero light even turned all the way up. Have to admit I am a little disappointed for the price.”

Helpful Report

Posted 9 months ago

Hi Lauren, Thank you for sharing your feedback with us. We appreciate your comments about the appearance of our light. However, we are genuinely sorry to hear that the brightness of the bulb did not meet your expectations and that you feel disappointed with the price. Ensuring our customers are satisfied with their purchases is very important to us. We will take your feedback into consideration as we continue to improve our products and services. If there's anything else we can do to assist you or if you have further feedback to share, please feel free to reach out to us directly. We value your input and hope to better serve you in the future. Warm Regards, Esther

Posted 9 months ago

“Lamp is adorable but arrived with piece bent so lamp was crooked. When tired to straighten the lamp it broke. Managed to cobble it together but disappointed in quality.”

Helpful Report

Posted 10 months ago

Hello William, I am extremely sorry to hear about the quality of your coronet lamp. We are more than happy to send a replacement for any item you receive damaged. Unfortunately, a lot can happen during transit to your home, and we always appreciate knowing about circumstances like this to provide feedback to our product team for improvements. If you could send us images of the damage to the lamp at hi@pooky.com, we will cross-reference these and add even more packaging to ensure that the replacement is sent out without imperfections. Again, we are incredibly sorry this has been your experience and would love the opportunity to make this right. Warm regards, Julia Mason US Customer Lead

Posted 10 months ago

“Received an email asking to review purchase but suggesting I call if I had any problems. I called and explained my problems and was told to email photos. I never hear anything back from Pooky.”

Helpful Report

Posted 10 months ago

Hello Mary, We are incredibly sorry to hear about the issues you have faced with your products. I went through our emails and was not able to locate any messages from you. There is a chance however an email could have not reached us. The reason we ask customers for pictures is to help us see and understand the problem more clearly to give you the best possible solution. We would love the chance to make this situation right! If you could email us at hi@pooky.com or give us a call at 1-888-766-5987 and ask for Julia, we will get this taken care of immediately. Again, we apologize for the experience you have had so far and look forward to hearing from you soon. Warm Regards, Julia

Posted 10 months ago

“The picture light I ordered looked nice, buy it was a lot darker than the online picture. Plus the front metal had some blemishes that were not fixable & the screws were crooked so I sadly returned. The process for the refund/return was easy and the email you back right away.”

Helpful Report

Posted 11 months ago

Very sorry to hear about all the issues you encountered. Please accept our sincerest apologies and thank you for alerting us about the situation. We hope you'll try Pooky again for your future lighting needs. We'd like nothing more than to make you a happy customer! If there is anything we can do to help please feel free to reach out. Our toll free number is 1(888)766-5987 Kind regards, Regan President, Pooky USA

Posted 11 months ago

“I ordered 4 sconces from Pooky. I was extremely excited to install these in my kitchen. However, one of the set of sconces I ordered, the glass shade did not fit correctly. I emailed back and forth trying so hard to make these work, unfortunately they did not. I ended up returning these sconces. Hoping to be refunded, I purchased a new pair, from Pooky. Another $300 worth only to find out I was not going to be refunded entirely for the other sconces for a defect out of my control. I will purchase from Pooky again, but was not pleased with their return service.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us, and we apologize for any inconvenience you encountered with your recent purchase. We're truly sorry to hear about the issue with the glass shade not fitting correctly on one set of sconces and the challenges you faced during the return process. Ensuring customer satisfaction is our top priority, and we're disappointed to hear that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we'll use it to improve our processes and better serve our customers in the future. We're glad to hear that you're willing to give Pooky another chance, and we're committed to making your next experience with us a positive one. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to our customer service team. We're here to help and ensure that you're completely satisfied with your purchases. Thank you for your understanding, and we look forward to serving you again soon. Kind Regards, Jahlisa

Posted 1 year ago

Pooky Lighting Inc is rated 4.9 based on 823 reviews