Pooky Lighting Inc Reviews

Name: Pooky Lighting Inc
Address: 7086 Carlisle Pike, Carlisle, Pennsylvania
Rating: 4.91

4.9 Rating 823 Reviews

98 %

of reviewers recommend Pooky Lighting Inc

4.9

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Pooky Lighting Inc 5 star review on 16th May 2025

344

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a darling little light and I really do like it. I did think it was a touch off/on, it is not. In order to use it without the remote you will need to remove it from its base and hit and hold the power button. Would have been 5 stars if this was the case.”

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Posted 6 days ago

“Products are nice but I’ve spend $$$ and had issues each time! From not holding charge, poorly made shade and latest dumped in a box to be shipped and box came damaged too!”

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Posted 1 month ago

Hello, We are sorry to hear about the ongoing issues you've experienced with your recent purchases. We sincerely apologize for the inconveniences you've faced, from the charging problems and poorly made shade to the damaged shipment. We understand how frustrating this must be, especially after investing in our products. We appreciate your patience and understanding as we work to resolve these issues for you. Please do not hesitate to reach out if you have any further concerns. Warm regards, Esther

Posted 1 month ago

“Quick shipping, substantial in quality, the finish looks a bit different in the photo, the real finish is more typical than I was expecting.”

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Posted 1 month ago

Dear Kelly, Thank you for your review! We're glad to hear you experienced quick shipping and found the product to be substantial in quality. We appreciate your feedback regarding the finish. We understand that online images can sometimes differ slightly from the actual product. We're sorry that the finish wasn't exactly as you expected. Just a friendly reminder, we also offer free fabric and finish swatches, which can be helpful in seeing the true color and texture of our products before making a purchase. We value your input and will use it to improve our product photography and descriptions. Warm regards, Esther

Posted 1 month ago

“Easy to mount. I wish the head tilted more.”

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Posted 2 months ago

Hello, Thank you for your review! We're glad to hear you found the item easy to mount! We appreciate your feedback regarding the tilt of the head. We understand your desire for a greater range of motion and will certainly take this into consideration for future product improvements. We value your input and hope you continue to enjoy your purchase. Warm regards, Esther

Posted 1 month ago

“I like the Katherine cordless light and the Genius seems to have good battery life. Took off a star only bc I’m still waiting for a particular shade to restock. Didn’t realize ‘clip on’ wasn’t compatible resulting in a partial return.”

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Posted 2 months ago

“I love the look of the Pooky lights, my only complaint is if you have 2 lights close together you can't control which lights turn on/off with clicker. I have 2 double light sconces over 2 twin beds. Sometimes the clicker will turn them all on, then 3 off, then they are all off sequence. Customer service suggested aiming directly at light, but that didn't make a difference.”

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Posted 2 months ago

Hello, Thank you for your feedback! We're glad you love the look of our lights, but we understand the frustration with controlling multiple fixtures with the clicker. We will definitely pass your feedback along to our product development team. They will investigate this issue to improve the functionality of the remote, especially in close proximity installations. We appreciate you bringing this to our attention. Warm regards, Esther

Posted 2 months ago

“The light and shade I chose were as pictured and I’m very happy with the look of them together. I really appreciate how the website allows me to see all the options. The socket that fits onto the lamp was off center and as a result, the bulb is a bit temperamental when you’re screwing it into the socket. Other than that, I have no complaints and I would buy from Pooky again.”

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Posted 3 months ago

Hello, Thank you for your thoughtful review! We’re so glad to hear that you’re happy with the look of your light and shade, and that the website was helpful in choosing the options. We sincerely apologize for the issue with the socket being off-center. If you reach out to our customer service team, we’d be more than happy to assist with a replacement. We truly appreciate your understanding and your continued support! Kindly, Esther

Posted 3 months ago

“Lovely quality products. Glad they sell in the US now.”

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Posted 4 months ago

“Surprised how bright and how long these stay lit. We bought two small and two large dinner table lights. Inovative. Good as Emergency Lights. Safer than Candles.”

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Posted 4 months ago

Hello Bob, Thank you for your great review! We're so glad to hear that you’re impressed with the brightness and long-lasting power of the lights. We truly appreciate your feedback and are happy to have been able to meet your needs in such a versatile way! Warm regards, Esther

Posted 3 months ago

“First, Pooky is to be complimented on fast delivery of orders. However, there was inaccuracy of my two orders. This necessitated making returns to receive delivery of items actually ordered. That aside, we are pleased with the appearance and performance of the Pooky lamps. Upon receipt, there was an email link for ordering the replacement rechargeable batteries for rechargeable lamps, which had been a concern.”

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Posted 4 months ago

Hi Sandra, Thank you for your valuable feedback, and we sincerely apologize for the inaccuracies in your order. We understand how frustrating it can be when things don’t go as expected, and we appreciate your patience throughout the return process. We're glad to hear that you are pleased with the appearance and performance of your Pooky lamps. Regarding the rechargeable batteries, we’ve provided an email link due to the specific type of light bulb required for our lamps, which can be more difficult to source because of the low voltage. We want to ensure our customers have easy access to the right replacement parts when needed. Thank you again for your understanding and support. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help! Warm regards, Esther

Posted 3 months ago

“Love Pooky Lighting. All is terrific except the charge on the charable cordless lamps doesn't last long and a wholesale account for US retailers would allow us to ordeer triple the amount.”

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Posted 4 months ago

Hi Cathy, Thank you for your thoughtful review and for being such a fan of Pooky Lighting! We’re so glad to hear you're happy with the overall experience. We appreciate your feedback about the charge on the cordless lamps and will certainly take it into consideration. We truly value your input and support and look forward to serving you again! Kindly, Esther

Posted 4 months ago

“These little sconces are adorable! We are using them for light in our twin granddaughters play kitchen. The one thing I would recommend is sending a charging outlet with the cord; it is irritating not having the entire charging apparatus, and having to search for the base. Otherwise, 2 thumbs up!”

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Posted 4 months ago

Hi Amy, Thank you for your review! We appreciate your suggestion about including the charging outlet and will pass it along to our team. Thanks again, and feel free to reach out if you need anything else! Warm regards, Esther

Posted 4 months ago

“I absolutely love my new lamp and lampshade. I’ve gotten a number of compliments. The emerald green really makes a huge statement, and the shade caps it off as a piece of art!”

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Posted 4 months ago

Hi Karen, Thank you so much for your wonderful review! The emerald green is indeed a bold choice, and we're so glad it makes such a statement in your space. We truly appreciate your feedback and are happy the shade adds that perfect finishing touch! Kindly, Esther

Posted 4 months ago

“Love love love the table lamp we purchased and the shade. Also really like the plug-in wall sconces however I think they may be missing a fitting in order to keep the shades on... The shades we chose are cute however they are slightly yellower than expected/they look in the pictures.”

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Posted 5 months ago

Hello, Thank you for your feedback! We're so glad you love the table lamp and sconces. If you have any questions or concerns, feel free to reach out to our customer service team. They would be happy to assist you! Warm regards, Esther

Posted 4 months ago

“Fast service ...... love my lamp nd shade.....however it does not give off enough light for my needs”

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Posted 5 months ago

Hi Camille, Thank you for your review! We're so glad to hear that you love your lamp and shade, and we appreciate your feedback on our fast service. If you have any questions or need further assistance, feel free to reach out. We're here to help! Kindly, Esther

Posted 5 months ago

“Lamp is unique but harp and filigree are very cheap, and shade had flaws, they don’t replace so I had to deal with everything on my own. Not great design tools— I needed a harp to elevate the shade that I chose, their software should know that and warn me ahead of time and give me the proper harp and not the cheapest Amazon harp available for a $200 lamp. (The filigree did not connect on the harp, and the lampshades spun around in addition to not being tall enough—Just a cheap poor design).”

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Posted 5 months ago

Hi Jamie, Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you were disappointed with the product. After reviewing the correspondence with our customer service team, a replacement was not offered, as you had mentioned that you did not like the style and were interested in exchanging it for a different shade. Unfortunately we do not facilitate exchanges and never received your request for a larger harp and for that we truly apologize. Drum shades in general sit lower than other styles, thus offering different options. We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this to our attention. Your feedback is important to us, and we are committed to continuously improving our processes. Please let us know if there’s anything else we can assist you with. Kindly, Esther

Posted 5 months ago

“I Love your products but with the Ernest cordless lamp the shade is a little bit unstable, if it mives a little bit it falls The rest is perfect”

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Posted 5 months ago

“My purchase was a gift for a special cousin. She chose the lamp and shades and is in love with it. She had an alcove without an outlet so the rechargeable lamp was the perfect solution. Delivery of the Pookey product was swift and arrived when promised. She, and I , are happy to have found the Pookey company on line.”

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Posted 8 months ago

Hi Barbara, Thank you so much for your wonderful review! We’re thrilled to hear that your cousin loves her new lamp and that it fits perfectly in her alcove. It’s great to know the rechargeable feature was a perfect match for her needs. We’re also glad you had a smooth delivery experience. We appreciate your support and hope to serve you both again in the future! Warm regards, Esther

Posted 7 months ago

“i’ve purchased two light fixtures recently. i love the usb table lamp and custom shade. the picture light was too large and i dont love the material quality so I am returning it.”

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Posted 8 months ago

Hi Catherine, Thank you for taking the time to share your feedback. We’re delighted to hear that you love the USB table lamp and custom shade! I’m truly sorry to hear that the picture light didn’t meet your expectations, both in size and material quality, and that it’s not working as you hoped. We appreciate you letting us know and apologize for any inconvenience this has caused. If you need assistance with the return or have any other concerns, please don’t hesitate to reach out. We’re here to help and want to ensure you’re fully satisfied with your purchases. Warm regards, Esther

Posted 8 months ago

“I absolutely love the look of my cordless lamp & the price makes sense once you feel how great it feels in person. I will say, I wish the genesis bulb was brighter. I have smaller lamps that are brighter than this one, even when it's fully charged and at the highest brightness setting on the remote.”

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Posted 8 months ago

Hi Miriam, Thank you for your feedback! I’m glad to hear you love the look and feel of your cordless lamp and find it to be a good value. I’m sorry to hear that the Genesis bulb isn’t as bright as you expected, even when fully charged and on the highest setting. We appreciate your comments and will take them into account for future improvements. If you have any other questions or need assistance, feel free to reach out. Warm regards, Esther

Posted 8 months ago

Pooky Lighting Inc is rated 4.9 based on 823 reviews