US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this company! The ability to get right to customer service via chat, change your account details in real time, and have good coverage in most locations are all worth the switch from a big (non-)communications giant a few years back. Thanks guys!”

Helpful Report

Posted 6 years ago

“I had a particular interesting problem with re-activating my account and sorting out sim cards for which worked with what phone (I have a combination of phones and sims). It took an extreme amount of time, and yet my service rep had no problems at all working with me in a very professional and fluid manner.”

Helpful Report

Posted 6 years ago

“US Mobile provides great plan tailoring, and easy top-offs for the occasional month when you use more than expected in a service category, e.g. voice, text or data. In my case, they have explained that I am eligible to use my phone as a mobile hotspot with no additional equipment or charge - up to the data limit that I purchase. Online research shows this little known feature is sometimes called Wi-Fi tethering, and will allow me to get my PC or tablet online when other connections are not available. Very hopeful that they restore a good selection of mid-range cell phones, although my unlocked cell phone works with their free SIM card starter kit with 2 options.”

Helpful Report

Posted 6 years ago

“USMobile reps. whether the are in Tech. support or Cust Serv. they have always provided good service, knowledgeable and pleasant.”

Helpful Report

Posted 6 years ago

“I don't know why USMobile is dropping my cell network connection from time to time. Last time it was only the texting that goes down, but today it was both cell data and text (and I never tested placing a call). Once I'm at home with wifi again they will solve whatever issue they are having with my line within 30 minutes or so - and don't get me wrong, once they are told about the problem, the resolution goes really smoothly, even if I, like today, had to switch from chatting on the phone to using a computer (because the phone was rebooting, and rebooting again). So in short, they seem to have some technical issue somewhere that I wish they would resolve once and for all, but the help chat works flawlessly.”

Helpful Report

Posted 6 years ago

“I had problem with my autorenew, so customer care assit me for like an hour. and finally he purchase for me. Literally i was really exhausted but he was continuously helping me without hesitation. It was a great experience, really appreciate their help.”

Helpful Report

Posted 6 years ago

“Was a bumpy road, but through a couple chats we have finally got my new s20 working on the network! They gave me service days for the time I was without a phone as well! So that really worked and helped me”

Helpful Report

Posted 6 years ago

“Both my husband and I were having trouble accessing our voicemail. Couldn't figure it out ourselves so I hopped on US Mobiles chat and Abdullah Y. was able to quickly figure out (in less then 5 minutes) and fix the problem. I appreciate good/hassle free customer service and US Mobile always provides that. Would def recommend!!”

Helpful Report

Posted 6 years ago

“the customer support staff is very helpfull... and they respond very fast.”

Helpful Report

Posted 6 years ago

“US Mobile has always had great service, and the customer support team is amazing! Haroon S. did a great job assisting me with my problems. Definitely would recommend”

Helpful Report

Posted 6 years ago

“That chat pop-up is a little annoying, but when you're having trouble activating a line it's not. I had to talk to reps twice while transferring lines and both were helpful and got the job done.”

Helpful Report

Posted 6 years ago

“Today, I chatted with Haroon S., the service rep of US Mobile. The rep is great and willing to help customers. Very pleasant experience with the rep. Thanks! Haroon is the reason why I rate the company with 5-star.”

Helpful Report

Posted 6 years ago

“Haroon was awesome. Very patient and efficient. Helped me find what I needed in seconds! Keep it up, guys! Highly recommended!”

Helpful Report

Posted 6 years ago

“I mean.. what can I say? Hands down the BEST customer service ever. My husband and I both switched from Verizon ($120 per month), to US Mobile ( just $30 per month for both of us and even more data!). My husbands phone is from the US and set up took seconds. My phone is from the UK and something was glitching, and they spent an hour with me on the chat box testing different things and generally being very helpful and kind. It now works and I'm over the moon! Every time I've tried to get in touch I can chat online with a real human within seconds, and the whole interface is so clean and simple - and fun! I love US Mobile - you guys really have it sussed. Thanks again!!”

Helpful Report

Posted 6 years ago

“I have been with US Mobile for years and the service has always been great! I would definitely recommend them.”

Helpful Report

Posted 6 years ago

“Needed help with 2 of my lines and Faisal S Was able to solve the problems within 5 minutes. And was also polite and courteous. Customer service is always hassle free.”

Helpful Report

Posted 6 years ago

“Customer service via chat is the best or tied for the best I've had with a company like this.”

Helpful Report

Posted 6 years ago

“Umer F was very professional, most helpful, and patient everything that you would expect of a customer service representative. I had issues with a SIM card and also trying to get into my account on my phone and Umer was very patient as I tried to figure out how to login and also helped with my overall issue I had. Thank you so much and please give compensation or recognition to this excellent customer service representative!!!!”

Helpful Report

Posted 6 years ago

“data stopped working but the support staff resolved it in one session”

Helpful Report

Posted 6 years ago

“Great customer service”

Helpful Report

Posted 6 years ago

US Mobile is rated 4.7 based on 2,643 reviews