US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just switched to USM am very happy I did. I work in the Mountains and Tello had it was always dead spots. Also the customer service through chat is amazing. This is one cell phone company plan on having a long time.”

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Posted 3 years ago

“Haroon Majeed did an excellent job assisting me with my concern. He was very polite and very knowledgeable.”

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Posted 3 years ago

“Samir helped me tremendously! He was knowledgeable and polite. Samir resolved the technical issues logically and efficiently.”

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Posted 3 years ago

“Thank you to Samantha for her patience, expertise, and enthusiasm for the company. She is an outstanding representative”

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Posted 3 years ago

“Excellent, very helpful and friendly phone service by Haroon Majeed, who went above and beyond what was necessary, while helping me set up my phone line.”

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Posted 3 years ago

“Vissam, the US Mobile representative, deserves high praise for his outstanding assistance with my complex six-line account. His remarkable patience and expertise were evident throughout our conversation.”

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Posted 3 years ago

“Nobel was the best! I was having an issue with porting my number from my old carrier and he was able to get my problem solved. He was also extremely patient as we tried to figure out the new Esim activation. The best customer service I have had!!”

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Posted 3 years ago

“This rep Haroon Majeed was great to resolve this difficult issue of phone not working. He gave me a good confidence in US Mobile service. You can ask for him when you call for help which I will do.”

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Posted 3 years ago

“I had a very awesome experience with Nobel. He was very knowledgeable and was able to guide me with the issue that I had problems with. I also had a hotspot issue which he solved also. Very happy the call.”

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Posted 3 years ago

“Aizaz Khattak was really helpful with my problem (cannot receive call, any call will go directly to voicemail). Aizaz helped me all the way and very knowledgeable.”

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Posted 3 years ago

“I had a US Mobile representative sit on the phone for an hour and a half to make sure that I finally got my issues resolved. After dealing with a lost device and not being able to log in to my email, it seems like there was going to be no hope. But Samantha found a workaround to make sure that I was able to get things handled. This is just one instance the pricing is perfect the service is great, US mobile is a quality service.”

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Posted 3 years ago

“Patience - having worked recently with (3) different support people I noticed they were all very patient with me to get everything just right. The latest person was Samantha who was just a joy to work with. I wish I could reward her personally but that may not be possible so let this be a big thank you to all three support folks who helped me setup my two phone that I transferred from AT&T. I look forward to a long and lasting relationship with US Mobile.”

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Posted 3 years ago

“Muhammad Shehriyar was very helpful and explained the process of porting very well. He was patient and answered all our questions.”

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Posted 3 years ago

“I was having so much problem with incorrect trasfer pin#, 4 times! Together with Nobel from US mobile, we finally completed the trasfer and he answered several questions I had. He was very knowledgeable, courteous and patient. With highly qualified employees like Nobel, I would definitely recommend US mobile services. Thanks Nobel.”

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Posted 3 years ago

“Chat support was taking so long and not getting anywhere for consolidating US Mobile accounts. I called in and got Sharoz on the line and she was super helpful and was able to get everything accomplished as needed. I'd only give one or two stars for the Chat, but 5 stars for Sharoz and her helpfulness on the phone.”

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Posted 3 years ago

“Syed Ihsaan was excellent! He got my phone activated on the first call.”

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Posted 3 years ago

“The cheapest plan I could find on Verizon towers that provide superb reception superior to T-mobile in the Southern Oregon Area. Online interface is unlike others I have seen. Curious to see how prices raise over time, but straightforward, simple, and reliable. Used the e-sim to instantly activate on my phone all without having to call for help (Online tutorial is thourough and simple.)”

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Posted 3 years ago

“technical support rep Nobel did a fantastick job getting my phone to work. Give him a raise! Top stuff”

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Posted 3 years ago

“Excellent tech support. We ran into trouble with a new phone and Maria fixed the issue within about 3 or 4 minutes. WONDERFUL tech support and the main reason our family encourages others to join US Mobile. You can talk to people in the USA!!! when an issue comes up.”

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Posted 3 years ago

“Totally excellent service! Nobel..”

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Posted 3 years ago

US Mobile is rated 4.7 based on 2,643 reviews