US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“reliable, easy to use and access and see how your account is doing”

Helpful Report

(Hassan Akram) - Posted 8 years ago

“Very helpful! Keep up the good work”

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(Samina Tipu) - Posted 8 years ago

“Best value for money”

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(Shahdab Younis) - Posted 8 years ago

“Kaleem Ashraf, Customer Service Rep, was extremely knowledgeable and helpful in helping resolve an issue I had with my brand new Samsung phone.”

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(Kaleem Ashraf) - Posted 8 years ago

“Got info we needed right away”

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(Kaleem Ashraf) - Posted 8 years ago

“I purchased a call/text only plan for my elderly father. I was told that because he doesn't use data, this would be fine. Later, my father, who lives 200 miles away from me, was stranded without phone access because the "free data" ran out. They explicitly promised me this exact scenario would never happen. Go figure. Now they are insisting that I buy a data plan every month. I just don't like being misled, so I'm going to switch away from these guys. I asked whether I could at least get a refund credit for the inconvenience and they told me it was against their policy. Go figure. I also copied and pasted this review to their customer service live chat to ask if anything was untrue before I posted this. USMobile could not point to anything untrue.”

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Posted 8 years ago

“Good service excellent work”

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(Noor Gillani) - Posted 8 years ago

“Excellent Customer Service”

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(Usman Israr) - Posted 8 years ago

“Timely and efficient”

Helpful Report

(Kaleem Ashraf) - Posted 8 years ago

“Answer my question promptly”

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(Hammad Ahmad) - Posted 8 years ago

“Cheap phone service. I would suggest to offer att cell service to give better service in certain areas of Alabama.”

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(Kashan Altaf) - Posted 8 years ago

“i've had several small issues, first with buying the incorrect phone for my service area, and then plan info i messed up as well as losing the phone before finding it again and needing a new sim card... the customer service is one of the fastest responding and most helpful i've had the pleasure to make use of... thanks...”

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(Moaz Malik) - Posted 8 years ago

“The flexibility in prices, choosing a plan is easy and attractive to those who want to cut on phone bills and are wise to their particular text and data usage.”

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(Hammad Ahmad) - Posted 8 years ago

“Got my data back.”

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(Kamran Zafar Gill) - Posted 8 years ago

“Not happy with extra fees now being added.”

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(Hammad Ahmad) - Posted 8 years ago

“When I first looked into US Mobile, the site made it seem like pretty much any phone could be used on their system so I sent for a setup chip. Wrong. So then I actually bought a phone from US Mobile and it took almost ten days to get a transferred number up and running and left me without any phone service at all for most of it. Constant series of emails back and forth, "try this", "try that", It still didn't work. They finally sent out a new chip for the phone I had bought. Then, twice data went out completely and they had to manually "renew" my throttled service. No warning, no indication that I had gone over the so-called "unlimited" plan data cap. Not just throttled, service completely out and no warning so I had to contact them. Not impressed.”

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(Shahmeer Shahzad) - Posted 8 years ago

“Quick reply to a very important question for me - with valuable information.”

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(Kaleem Ashraf) - Posted 8 years ago

“I had a small problem activating my phones. The help I was given was wonderful. I am very happy with customer support. Thank you.”

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(Rizwan Ahmed) - Posted 8 years ago

“Responsive customer support, low cost, and the coverage actually works in my location.”

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(Rizwan Ahmed) - Posted 8 years ago

“Still not able get smart watch working”

Helpful Report

(Maryam Ayyaz) - Posted 8 years ago

US Mobile is rated 4.7 based on 2,643 reviews