US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,627 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had several different issues that I required assistance with from transferring a number already with US Mobile, low LTE Data speed at my location, and the support I received from the representative that helped Mr. Osama was above and beyond any expectations I had, firstly he listened, he took ownership of the issues and went out of his way to resolve everything within his power, I had realistic expectations of what was resolvable for LTE Data speeds at my location, not much can be done if the tower is not transmitting a strong enough signal, he spent over 2 days of testing out every conceivable avenue for better Data speeds. Absolutely outstanding support, Thank you, Mr. Osama, and thank you US Mobile for such a knowledgeable customer support tech assisting me.”

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Posted 3 years ago

“Spoke with someone Nobel in customer technical support . Unbelievable service . Extremely clear and patient. TY”

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Posted 3 years ago

“Sad has been excellent he helped me get my phone together when I was stressing out and he was there to listen to me and really really be there for me he just really helped and fixed my problem for me …he is the best and very very friendly”

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Posted 3 years ago

“Sheryar Khan spent all morning helping my port my number over to US Mobile. It took all of 2 minutes on the US Mobile side; the problem was my old carrier. Sheryar stayed on the line and communicated the problem to their representatives for me. We had to call twice and he was right there with me. When we finally reached somebody competent, he explained my situation and got it solved. Because of Sheryar, I am now a loyal and happy US Mobile customer. Get this, he even called back and walked me through testing my phone's functionality on this new plan (text, calls, voicemail etc.). Not only that, he remembered from the start that he was the one who helped me with the free trial. Absolutely outstanding representative. Send him straight to the top!”

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Posted 3 years ago

“Miss Maheen was very helpful and kind in answering my queries. She was a thorough professional and was able to provide a solution to my query. I am happy to be a customer of US Mobile for their excellent network service and an equally courteous and knowledgeable backend team. Thank you”

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Posted 3 years ago

“Mr. Syed Ihasaan what’s my customer service representative. I also had Mr. noble to assist me as well they were both very professional and took the time to explain all the plans in great detail. The customer service here is 24 seven and they won’t answer any questions and help you with anything. Verizon T-Mobile and Sprint have absolutely nothing on their supreme customer service! I truly love US mobile and the representatives”

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Posted 3 years ago

“The US Mobile rep was very patient a d took me through many steps to improve my connections”

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Posted 3 years ago

“Extremely knowledgeable, professional, English speaking staff. Sheryar Khan answered all my questions and helped me get setup with extra sims in my starter kit so I wouldn't have to call back. What's best is I can ask for him by name anytime I call. I just got outstanding customer support from a cell service company, on a Sunday, on a holiday weekend. Unheard of.”

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Posted 3 years ago

“Nida stayed with me till porting and activation problems were resolved, tried all different ways till she resolved the issues, wonderful asset to the company. If it wasn’t for her help I would have ported out.”

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Posted 3 years ago

“I had no service at the end of my trial period. I called US Mobile and was helped by Syid Ihsaan. He politely listened, patiently walked me through the steps I needed to take and quickly fixed the problem. Thank you Syid. Thank you US Mobile.”

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Posted 3 years ago

“Muhammad Awais was extremely helpful, extremely patient and knew exactly what to do whenever something didn't work right.”

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Posted 3 years ago

“Spent several hours working to resolve my issues. Outstanding customer service!”

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Posted 3 years ago

“The representative was phenomenal and kind, and she was amazing.”

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Posted 3 years ago

“Just got off the phone with Bilal who went above in beyond in not only helping me reestablish service but payment, auto pay and the correct plan which was a legacy plan no longer avaailable. Ive worked for Cingular, Voicestream and when it changed to Tmobile as well as Tmobile corporate and know first hand good customer service. Bilal provided that unquestionablely and then some. A great experience that added more value to the impression I have of the company. Thank you!”

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Posted 3 years ago

“I saw other positive reviews for US Mobile from YouTube. I purchased their service and was very impressed by the excellent quality of their customer service. Their chat line was quick; you can also reach them by calling, which is rare for an MVNO. Each customer service rep I spoke to (and dealt with over chat) was responsive, knowledgable and very courteous. I want to especially call out Mr. Ahsan Iqbal who went above and beyond excellent and courteous customer service to make sure my service was working properly! Thank you so much Ahsan for your patience and showing me step-by-step how to fix my issues! I really appreciate you taking extra time to work with a non-IT person like me. I hope your supervisor sees this and gives you recognition and a bonus or raise in pay as you certainly deserve it.”

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Posted 3 years ago

“I’m so glad to have found out about US Mobile. I’ve been with every phone carrier and left just because of horrible customer service, high prices and fees, and bad cell service. Joshua and Samob helped me with a stressful technical issue is a timely manner. Every person I have spoken with at US Mobile seems to actually care about doing their job and to me that’s going above and beyond. Also the coverage is outstanding!”

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Posted 3 years ago

“Very acommodating, and very professional.”

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Posted 3 years ago

“ahsan iqbal was VERY helpful and patient- over 50 minutes but stayed patient and supporting until finished!”

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Posted 3 years ago

“Fixed my phone. Thanks”

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Posted 3 years ago

“Excellent support”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,627 reviews