US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with my phone not sending pictures. Umer worked with me for quite a long time. I was very pleased with his service. He remained positive and cordial throughout the chat. I appreciated the smiley faces he used so it felt like he wasn't frustrated with me. I was very pleased with his service. He stuck with me until we figured it out.”

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Posted 5 years ago

“Had difficulty connecting my A51 phone. Spent several hours with tech support trying to figure out the problem. Everyone I talked to was very courteous and understanding. They were kind enough to send me new sim cards at no charge. Having received the new cards, I called tech support again and spoke with Kamil. He was very knowledgeable and was familiar with my situation. Within a half hour, my phone was up and running without any issues. Made my day! I would recommend US Mobile to others. Thank you.”

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Posted 5 years ago

“great customer service! Umer was fantastic”

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Posted 5 years ago

“Excellent CUSTOMER SERVICE!!! like insane level. They hang with me for an hour to get my iPhone to work. Very happy with them indeed. That dude Umer from customer service deserves a medal!”

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Posted 5 years ago

“I had some connections issues but got squared away in no time… I’m still blown away by this unlimited deal. Just wow!!!”

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Posted 5 years ago

“I ❤️ US Mobile. I was having a problem getting my excellent service upgraded to unlimited, I called, I waited less than 30 seconds, and was helped, in very clear, polite and friendly words by a young man named Shehryar. Such good communication is rare these days. He was just wonderful. I’ve been a happy customer for over 2 years. Now, I’m even happier. Thank you!”

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Posted 5 years ago

“Just spoke with Shehryar Khan with US Mobile technical support because I was not able to connect to the network. Shehryar was able to work through the problem with me and get me up and running again. Shehryar spoke Extremely Clear English. Shehryar Grade for his English and professionalism is an A++ EXCEPTIONAL!! THANK YOU AGAIN FOR YOUR HELP.”

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Posted 5 years ago

“Your service is amazing and really appreciate ALL the help. Thanks to Shehryar—5stars”

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Posted 5 years ago

“The customer service is stellar! Like Apple level of customer service. They’re quick, efficient, and super friendly! I’ve never had to contact them twice for the same issue. Also, the phone service is stellar (in my area, at least). It’s truly not throttled or deprioritized. I’m REALLY looking forward to eSIM support! I can’t recommend US Mobile enough!”

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Posted 5 years ago

“Shehryar helped me solve a quite complicated issue. He was so professional and really cared about customer. His customer service was excellent. US Mobile is highly recommended!”

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Posted 5 years ago

“Haris was so helpful and us mobile is a fantastic mobile company. They are so easy with customer service, have cheap plans, and good quality. Any issue that happened was taking care of right away by chat and by phone. I never experienced such a good service. Truly appreciate it.”

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Posted 5 years ago

“I have 2 lines with US Mobile and needed some help with an issue with one of them. I called Customer Service and had a truly great troubleshooting phone call experience with Salar. He was patient and extremely knowledgeable. Not rushed; he doggedly assisted me in looking at all of my phone's settings. I recommend this company and both networks they sell. I have had good service at a good price and they are easy to contact by chat or by phone.”

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Posted 5 years ago

“Omema was very patience and helpful”

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Posted 5 years ago

“SWITCHED FROM VERIZON. THIS IS SUCH AN AMAZING COMPANY, I HAD RUN OUT OF SERVICE AND AS A COURTESY THEY GAVE ME UNLIMITED TALK AND TEXT FOR AN ENTIRE MONTH BECAUSE I HAD LOST MY JOB, PLEASE TELL ME WHAT OTHER COMPANY DOES THIS, AND EVEN WHEN I HAD MINOR ISSUES WITH SERVICE I ALWAYS HAD A FIX AND A CUSTOMER SERVICE REPLY WITHIN A FEW SECONDS 24/7 THEY ARE ALWAYS THERE, NO NEED TO WAIT FOR FIXES, SO EASY SIMPLE AND INSTANT, NEVER SWITCHING AGAIN, I FREAKING LOVE THIS COMPANY AND YOU WILL TOO!!!”

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Posted 5 years ago

“Switched from Verizon to US Mobile and initially had issues with one feature on the phone I bought. The customer service with everyone has been great so far, especially with Hammad in downloading a software update on the phone. The set-up was extremely easy so no disruption in service.”

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Posted 5 years ago

“I am switching to uSmobile from TMobile I am nervous. But so far the support is has been very good.”

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Posted 5 years ago

“I just got off the phone with Nobel at US Mobile. He was amazingly helpful. I needed to upgrade my plan and get the new features started today. He walked me through the screens to make the plan changes, then got the new plan activated immediately - and pushed a credit through for the balance from the old plan. Then he walked thru my phone settings with me to ensure the new features I added would work. I love the service levels offered by US Mobile. The Customer Service and Support, both online and on the phone, are great. Thank You.”

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Posted 5 years ago

“Customer service was great, but the activation process was glitchy. The agent confirmed my device was compatible but the website rejected it so agent provided alternate IMEI number to use, then to clear the error I guessed that a browser page refresh would help and that worked. Then the carrier pin or account number I entered was later the cause of a "hold" on the activation, although there was no indication that was a problem on screen or even after submitting the activation request which included porting my ph number from Verizon.”

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Posted 5 years ago

“I used US Mobile for my business phone and never had an issue connected anywhere. The customer service, all done online for me, was exceptional. The only downside for me was that with their service and my phone, I could not receive visual voicemail but was a minor inconvenience. Upon exiting my business, I canceled my service and Omema handled it quickly and efficiently.”

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Posted 5 years ago

“USMobile is a wonderful company! As well as providing the amazing blessing of this truly budget friendly phone service, their customer service is top notch. They make themselves very accessible, and I never feel rushed or as though I am an annoyance, though I am new to much cell phone technology. It's great to be able to actually speak to a person, too, as well as having the online chat option. Every time I have needed help, they are so very kind and patient, as well as efficient and competent. Today I had a lovely conversation with Nobel, a young (I assume! :-) ) man, who has all of these attributes in spades. Thanks to you, Nobel, for your help today, and to USMobile for making it possible for me to have an affordable cell phone plan. Bless your company!”

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Posted 5 years ago

US Mobile is rated 4.7 based on 2,643 reviews