Utilita Energy Reviews

1.1 Rating 579 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

Questions

Metrics

1.1

Based on 579 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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How quickly does Utilita Energy resolve customer queries?

Helpful Report

(1 week ago)

Greater than 60% of reviewers feedback is Utilita Energy takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

58.00%

Industry Average

“ Money has been taken out of my bank account , and your customer services man called Colin ( wouldn’t give his last name) had no idea how to help me , and wouldn’t put me through to either his supervisor or fraud department. I am appalled by the service you provide . ”

- Su

“ Started confusing me with a load of information while tapping through my meter stating the upgrade will give me a cheaper tariff, that I was a good customer and would I except an upgrade for cheaper energy plus no service charge. ”

- Anonymous

“ Surely some of extortionate amount they charge could go to a service where we don’t have to sort each others issues out? Hours with the same message over and over, I’ve been cut off twice after waiting nearly an hour each time. ”

- Ashley

Utilita Energy Reviews

Customer Service - Average