“This is a terrible company that does not stand behind it's products. They mainly do business on Ebay so it makes it hard to go after them because it's online.
This company sells cheap, knock off headlights that are defective but will not honor replacements or refunds.
I do NOT recommend this company at all.”
“Ordered a set of headlights for my mercedes C300. Received the headlights, took car to body shop to have installed. Cost $250 because entire front bumper must come off. Drove car home in the dark & noticed driver side was not working. NO bright light, no turn signal and on normal beam, the light casts a weird shadow. Took car back next day to body shop to check installation & was told defective light. Called this company, was told there was NO replacement lights for my car at all & I had to send them back. I have to pay $250 to dismantle the front bumper AGAIN & try to find replacement lights somewhere else. It would have been nice to know ahead of time that this HEADLIGHT COMPANY HAS NO REPLACEMENTS. That would have persuaded me NOT TO ORDER THESE LIGHTS.”
“I sent an email to customer support the headlights fit but the park lights the way attach are not even close. I never heard back so I ordered them elsewhere. I guess I got screwed. Thank you”
“I am having much trouble with the headlamps less than 90 days after I purchased them. The driver's side has moisture. The passenger side has a corroded wire in what should be a watertight compartment...which is causing the low beam bulb to blow out. I've spent $45 on replacement bulbs so far on 3 low beam bulbs on the passenger side and an amber parking bulb on the driver's side. I called your customer service to request replacements and the guy had the nerve to tell me it will cost me $20 shipping and handling to replace them??!! Tha's unacceptable and unbelievable. I'm sure this review will never make your website for other potential customers to see...and I'm not even sure I will get the headlamps replaced. This has truly been a nightmare purchase for me. To be honest... I was considering buying replacement headlamps for both of my son's cars for Christmas...but I'm sure you know where I stand on that now.”
After reviewing your order, this is the first that you have reported this issue to us. We have received your photos that we requested for the issue about 30 minutes after we closed and 30 minutes before your feedback here yesterday. We have reviewed the photos and will be more than happy to replace the passenger side for the wiring issue, however the driver side headlight shows no sign of moisture or water leakage. If you can provide a better photo of that side then we can replace it for you as well. As far as shipping, it is on our website that any order past 30 days the customer is responsible for replacement shipping cost which is $15 not $20. We always work with our customers to assist them with any issue with in reason. Our Customer Service Team will be following up with you today about your order.
Kind Regards,
Customer Service
Posted 7 years ago
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
Posted 7 years ago
Sorry for the issue you are experiencing , please feel free to contact me to resolve you problem .
Regards, Robert
800-656-9551 ext.8844
“My products have not arrived yet. I paid for the quickest shipping and talked to customer service before ordering to confirm that the order would be shipped on time. I was never given a tracking number or order number, except for a PayPal order ID. I will not be shopping here again and filing a claim with PayPal”
“This is the first time I ever tried to buy something from the company and they absolutely talk me out of buying the product and told me to go somewhere else and buy it very disappointed”
