Vale Holiday Parks Reviews

Name: Vale Holiday Parks
Address: Old Vicarage, Red Roses,, Whitland
Rating: 3.99

4.0 Rating 187 Reviews

75 %

of reviewers recommend Vale Holiday Parks

4.0

Based on 187 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

About Vale Holiday Parks:

Vale Holiday Parks is a family-run business dedicated to holidays full of family fun in coastal Wales and Cornwall. For three generations our family has owned and run holiday parks in the region, so we know that the personal touch is the magic ingredient that brings people back time and time again to stay with us – we do our utmost to ensure that every single visitor is treated like a member of the Vale family.

Visit Website

Phone:

0333 3582025

Email:

info@valeholidayparks.com

Location:

Old Vicarage, Red Roses,
Whitland
SA34 0PE

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Vale Holiday Parks 5 star review on 24th February 2017

Rebecca

Vale Holiday Parks 5 star review on 15th February 2017

Cerys

Anonymous

Anonymous // 01/01/2019

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“Booked a week at vale for my 40th birthday! Receptionist was lovely but the bar staff were not. We went to the bingo night in the complex which was full of locals which you expect on a small site but the way we were spoken to was disgusting, apparently they don’t like “brummies” (not even from their) told we were on drugs with out 3 children there and then when we left angry yes some segueing with the locals that were doing this told we will be gone tomorrow and they don’t except our behaviour here! The bar staff could have stopped this from escalating but obviously paying holiday makers are not welcome on this holiday park! To make matters worse we are located right by the entertainment centre so everyone could see where we are staying , no security on site, so staff other than the bar! Never known anything like this and we travel 3 times a year! Will never return to a vale site”

Helpful Report

Posted 6 months ago

“Don't buy from Vale Apr 2023 • Couples Thought I'd found a piece of heaven when I bought a caravan at Liskey Hill holiday park, salesman was great.....until they got your money, then it went downhill. It was lovely at first until Vale decided to change things with no care or consultation with owners. They took away the shop as well as the games room, hardly cut the grass I had a lot of problems with the caravan after I'd bought it and cost me a small fortune to put things right as Vale weren't interested . The mud was treacherous at times when it rained, people slipping over, car slidding everywhere, cars having to be towed out of the mud, again Vale did nothing after many complaints about it., doesn't seem to be any health and safety regs adhered to.There were a few staff members like Lee who would do anything to help, the rest were hardly anywhere to be found with the office shut more than open. New caravans constantly being bought in and left for weeks on the roadside, blocking guests views of the sea which is not what they pay for! Site manager was of no use, hardly around and the salesman /handyman was always busy.....doing nothing! When I sold up, they delayed payment and overcharged for the electric per unit used, so I don't recommend you buy a caravan here but it's nice for a holiday if you rent privately off owners and not through Vale . Buyer beware”

Helpful Report

Posted 7 months ago

“I complained to Victoria the manager at Vale holidays. About my 2 daughters being really sick after eating chicken at ocean heights. To basically say the food is fine and my kids got it elsewhere!! To here that from a manager with 0 sympathy to how you 2 young girls are feeling is horrendous!! It's the only thing they both ate the same and funny enough both throwing up 6/7 hours later!! Bin nearly 4 days and they both still aren't themselves still complaining about stomach pains!! I'm furious that they can be so easily brushed away like I was a liar or something!! We was the only people in that restaurant and the chicken came out within about 15 minutes!!!! Be careful if you eat at ocean heights leisure park!!!! And I hope you don't have to contact Victoria because she is so rude!!!!”

Helpful Report

Posted 8 months ago

“I stayed at Liskey hill holiday park and what can I say it was very nice Amy and Sarah was very nice threw out my holiday half way threw I felt I’ll they told me not to worry about the caravan wait till I get better so I would 100% go here again the site was very nice”

Helpful Report

Posted 1 year ago

“Liskey hill caravan park Cornwall- holiday booked for 15th July for one week in a new platinum caravan. Van was OK,but it was sited within 25 feet of the site bbq, lots of noise from people, shouting, alcohol fueled, this went one till 11.30pm and only stopped because I rang the vale holidays out of hrs number and complained we could not sleep because of the racket going on. The noise problem went on night after night breaking the site rules of stopping at 10pm. Add to this our vans closeness to the main road which ran alongside the site, the traffic noise was unbearable, it went on throughout the night, its not stated there is a noisey road next to the site on the website. Then there is the dogs on the site, which vale holidays encourage, barking at all sorts of hours added to our miserly. The site vale holidays show a sea view in their ads, don't be fooled it ain't there anymore, blocks of flats have been built that block the sea views now. Some reviews suggest the liskey hill site is QUIET,defo NOT the caravans are crammed in so there is very little between the caravans a d the site can be very noisey,example, quad bike and trailer was parked under our vans bedroom window and the engine left running for ages, almost 45 min, come on vale holidays your site is not fit for purpose as a holiday park claiming it to be peaceful and quiet. We paid £739 for the week, but we left after 3 days fed up with this noisey caravan holiday park.”

Helpful Report

Posted 1 year ago

“Was informed by a very good source that a lady who has been recently widowed had decided to sell her static caravan in New Park, Landshipping. She was offered £500 or told to pay £600 to take it away!! She was also informed by the lovely receptionist based there that she owed 44p for the electricity used!!🤬😡🤬”

Helpful Report

Posted 2 years ago

“Don’t do it!! There Thieves! My sister was rushed to hospital with serious illness and I had to cancel 4 days before. They took over £600 from me.”

Helpful Report

Posted 2 years ago

“We’ve had a years experience at Grondre Tourer site and was going ok , The last month went downhill for us as not been able to stay and a lot has happened as we’ve now found out with not very good communication from the park reception and upon our return we find that our lights outside our caravan have been taken, all you had to do was ask us if you were that desperate for lights rather than run away , quite sad if you ask me. A lot of angry and sad people who have been there ten or twenty years .”

Helpful Report

Posted 3 years ago

“We were looking for a quiet, peaceful week away and we found it at Gilfach. Incredible views, the position of the chalets is perfect, imagine opening the curtains in a morning and seeing the sea just in front of you and the hills to the right. Sat outside on the picnic table provided and just chilled. The chalet was fully equipped for our needs, all in all a lovely time walking the Ceredigon Coastal Path, visiting Aberaeron and Newquay. Will be back. Thank you Gilfach, staff were amazing always cheerful and helpful. Keep doing what you are doing, its all great.”

Helpful Report

Posted 3 years ago

“Green acres very poor facilities non existent caravan dirty mould in shower fire not working bed linen dumped on bed and short of linen for two beds beds not made up cooker. Gas very low pressure not able to cook microwave very very dangerous to high no where to walk the dog just a small alleyway which has dog poo everywhere television only a few channels aerial taped up patio area outside caravan very very dangerous huge drop pool outside no water and Very small pools shut no lifeguard we came for seven nights but could only bear it for three never coming to these parks again worse holiday we have ever had in fifty years should be given my money back”

Helpful Report

Posted 3 years ago

“just returned home from a long weekend in gilfach we stayed in the gold 3 bed chalet and it was amazing beautiful sea views staff are great and very helpful there was 24 of us and we had 6 chalets nobody wanted to come home but hoping to go back in june as my son wants his 21st birthday up there so fingers crossed we will be back”

Helpful Report

Posted 3 years ago

“Weeks stay at Grondre. Worst park I've ever been to. Booked this site as it was advertised as quiet and remote. Arrived on a Saturday after a tiring journey and could not get to sleep until after 11.30pm due to loud music, not sure where from, the Friday we left we were kept awake by children shouting and screaming till nearly midnight. The caravan was full of flies for which I had to buy fly spray which killed most of them after for days. The caravan was by the main road to the pool/pub and below road level, there were no blinds or net curtains on the windows so doesn't the week being gawked at by everyone who went past. There was a used towel hanging over the fence outside all week and a rusty children's scooter and bike dumped outside which various children used when they felt like. Very poor vibe to the whole place and would never go back.”

Helpful Report

Posted 3 years ago

“Grondre in narbeth what a disappointment! First season touring and was told there's entertainment, pool, etc......there was no entertainment all summer due to covid, pool slots you had to book at reception on the morning you wanted to swim, all slots gone by 9am and only 20mins allowed anyway in your pool slot. Park is abysmal and the language on kids and adults at the site is disgusting, I won't be returning!!!!!”

Helpful Report

Posted 3 years ago

“Very poor was a very good site And supported through lockdown Now all seasonal tourers have been served notice and have been booted off site at grondre at the end of season. Was offered discount at other parks but have been told no availability at the moment so basically not worth anything”

Helpful Report

Posted 3 years ago

“Lovely place and fab for the children. The toilets and showers up the top field are stinking. The same moth was on the wall in the shower cubicle for 6 nights and The flies on the walls. Having run a cleaning company for 13 years and cleaned several holiday homes, apartments and camping showers/ toilets, these are not up to the correct cleaning standards.”

Helpful Report

Posted 3 years ago

“Stayed at Grondre for 5 days, reception staff were friendly and helpful, the caravan was clean and well equipped, the park itself is well maintained. The language used in the park and amusement arcade was atrocious which was a shame, we ate once in the clubhouse, the food was good and reasonable but the clubhouse is pretty dismal, there is a small covered seating area just outside where there were many people smoking. The staff we met were friendly. We will not be returning.”

Helpful Report

Posted 3 years ago

“After paying over a £1000 for a one week stay at Ocean Heights we where very disappointed at the poor quality of the caravan. Yes it was a bronze pet standard but the poor quality seating area and overall age of the caravan does not justify the price paid. The seats are so uncomfortable they may as well be wooden benches, in the end we checked out a day early as evenings sat in the van where quite honestly torture. I do think this particular van is way past its best and really lets down the park which i have to say is a very nice .”

Helpful Report

Posted 3 years ago

“Caravans basic & old fashioned. No entertainment at all or even bingo or a disco. Very disappointed especially at the price of £930 we paid for a week. We requested that the two caravans i booked were close by but they r different ends of the park. No shop on the site but there is a co op 3 mins away. We definitely won't be returning, as there's nothing to do without driving”

Helpful Report

Posted 3 years ago

“We have just came back from woodland vale holiday park the staff on arrival were very nice and helpful but when I got to our caravan the beds weren't made as I asked as ive have disability and I really bad back so I struggled to make them, went to the bar for our evening meal and the staff weren't nice and snappy when asked if we could sit in as we weren't sure with the covid and wasn't sure with myself being in a wheelchair. There wasn't much choice with food and would recommend booking restaurant before you go as everyone near by was fully booked up. The caravan was clean with cobwebs on the lights but all in all we had a good holiday just a bit let down with the park yes I should have said something to the staff but am recovering from a very bad illness.”

Helpful Report

Posted 3 years ago

“Customer Services is non existent - quick enough taking your money and that where everything ends - first and last visit here”

Helpful Report

Posted 3 years ago

Vale Holiday Parks is rated 4.0 based on 187 reviews