Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Vale Holiday Parks Reviews

4.0 Rating 186 Reviews

75 %

of reviewers recommend Vale Holiday Parks

Company Reviews

4.0

Based on 186 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email

About Vale Holiday Parks:

Vale Holiday Parks is a family-run business dedicated to holidays full of family fun in coastal Wales and Cornwall. For three generations our family has owned and run holiday parks in the region, so we know that the personal touch is the magic ingredient that brings people back time and time again to stay with us – we do our utmost to ensure that every single visitor is treated like a member of the Vale family.

Visit Website

Phone:

0333 3582025

Email:

info@valeholidayparks.com

Location:

Old Vicarage, Red Roses,
Whitland
SA34 0PE

Write Your review

Tell us how Vale Holiday Parks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vale Holiday Parks 5 star review on 24th February 2017

Vale Holiday Parks 5 star review on 15th February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from Vale Apr 2023 • Couples Thought I'd found a piece of heaven when I bought a caravan at Liskey Hill holiday park, salesman was great.....until they got your money, then it went downhill. It was lovely at first until Vale decided to change things with no care or consultation with owners. They took away the shop as well as the games room, hardly cut the grass I had a lot of problems with the caravan after I'd bought it and cost me a small fortune to put things right as Vale weren't interested . The mud was treacherous at times when it rained, people slipping over, car slidding everywhere, cars having to be towed out of the mud, again Vale did nothing after many complaints about it., doesn't seem to be any health and safety regs adhered to.There were a few staff members like Lee who would do anything to help, the rest were hardly anywhere to be found with the office shut more than open. New caravans constantly being bought in and left for weeks on the roadside, blocking guests views of the sea which is not what they pay for! Site manager was of no use, hardly around and the salesman /handyman was always busy.....doing nothing! When I sold up, they delayed payment and overcharged for the electric per unit used, so I don't recommend you buy a caravan here but it's nice for a holiday if you rent privately off owners and not through Vale . Buyer beware”

Posted 2 days ago

“I complained to Victoria the manager at Vale holidays. About my 2 daughters being really sick after eating chicken at ocean heights. To basically say the food is fine and my kids got it elsewhere!! To here that from a manager with 0 sympathy to how you 2 young girls are feeling is horrendous!! It's the only thing they both ate the same and funny enough both throwing up 6/7 hours later!! Bin nearly 4 days and they both still aren't themselves still complaining about stomach pains!! I'm furious that they can be so easily brushed away like I was a liar or something!! We was the only people in that restaurant and the chicken came out within about 15 minutes!!!! Be careful if you eat at ocean heights leisure park!!!! And I hope you don't have to contact Victoria because she is so rude!!!!”

Posted 2 weeks ago

“Liskey hill caravan park Cornwall- holiday booked for 15th July for one week in a new platinum caravan. Van was OK,but it was sited within 25 feet of the site bbq, lots of noise from people, shouting, alcohol fueled, this went one till 11.30pm and only stopped because I rang the vale holidays out of hrs number and complained we could not sleep because of the racket going on. The noise problem went on night after night breaking the site rules of stopping at 10pm. Add to this our vans closeness to the main road which ran alongside the site, the traffic noise was unbearable, it went on throughout the night, its not stated there is a noisey road next to the site on the website. Then there is the dogs on the site, which vale holidays encourage, barking at all sorts of hours added to our miserly. The site vale holidays show a sea view in their ads, don't be fooled it ain't there anymore, blocks of flats have been built that block the sea views now. Some reviews suggest the liskey hill site is QUIET,defo NOT the caravans are crammed in so there is very little between the caravans a d the site can be very noisey,example, quad bike and trailer was parked under our vans bedroom window and the engine left running for ages, almost 45 min, come on vale holidays your site is not fit for purpose as a holiday park claiming it to be peaceful and quiet. We paid £739 for the week, but we left after 3 days fed up with this noisey caravan holiday park.”

Posted 9 months ago

“Was informed by a very good source that a lady who has been recently widowed had decided to sell her static caravan in New Park, Landshipping. She was offered £500 or told to pay £600 to take it away!! She was also informed by the lovely receptionist based there that she owed 44p for the electricity used!!🤬😡🤬”

Posted 1 year ago

“Don’t do it!! There Thieves! My sister was rushed to hospital with serious illness and I had to cancel 4 days before. They took over £600 from me.”

Posted 1 year ago

“Green acres very poor facilities non existent caravan dirty mould in shower fire not working bed linen dumped on bed and short of linen for two beds beds not made up cooker. Gas very low pressure not able to cook microwave very very dangerous to high no where to walk the dog just a small alleyway which has dog poo everywhere television only a few channels aerial taped up patio area outside caravan very very dangerous huge drop pool outside no water and Very small pools shut no lifeguard we came for seven nights but could only bear it for three never coming to these parks again worse holiday we have ever had in fifty years should be given my money back”

Posted 2 years ago

“Weeks stay at Grondre. Worst park I've ever been to. Booked this site as it was advertised as quiet and remote. Arrived on a Saturday after a tiring journey and could not get to sleep until after 11.30pm due to loud music, not sure where from, the Friday we left we were kept awake by children shouting and screaming till nearly midnight. The caravan was full of flies for which I had to buy fly spray which killed most of them after for days. The caravan was by the main road to the pool/pub and below road level, there were no blinds or net curtains on the windows so doesn't the week being gawked at by everyone who went past. There was a used towel hanging over the fence outside all week and a rusty children's scooter and bike dumped outside which various children used when they felt like. Very poor vibe to the whole place and would never go back.”

Posted 2 years ago

“Grondre in narbeth what a disappointment! First season touring and was told there's entertainment, pool, etc......there was no entertainment all summer due to covid, pool slots you had to book at reception on the morning you wanted to swim, all slots gone by 9am and only 20mins allowed anyway in your pool slot. Park is abysmal and the language on kids and adults at the site is disgusting, I won't be returning!!!!!”

Posted 2 years ago

“Very poor was a very good site And supported through lockdown Now all seasonal tourers have been served notice and have been booted off site at grondre at the end of season. Was offered discount at other parks but have been told no availability at the moment so basically not worth anything”

Posted 2 years ago

“After paying over a £1000 for a one week stay at Ocean Heights we where very disappointed at the poor quality of the caravan. Yes it was a bronze pet standard but the poor quality seating area and overall age of the caravan does not justify the price paid. The seats are so uncomfortable they may as well be wooden benches, in the end we checked out a day early as evenings sat in the van where quite honestly torture. I do think this particular van is way past its best and really lets down the park which i have to say is a very nice .”

Posted 2 years ago

“Caravans basic & old fashioned. No entertainment at all or even bingo or a disco. Very disappointed especially at the price of £930 we paid for a week. We requested that the two caravans i booked were close by but they r different ends of the park. No shop on the site but there is a co op 3 mins away. We definitely won't be returning, as there's nothing to do without driving”

Posted 2 years ago

“Customer Services is non existent - quick enough taking your money and that where everything ends - first and last visit here”

Posted 2 years ago

“I would leave less if I could”

Posted 2 years ago

“Very disappointed as there was nowhere to get any food, no entertainment and no swimming pool. When I phoned and asked about booking for the clubhouse and swimming I was told that I had to come to reception on the morning to book. Went to reception on the Saturday morning only to be told there was no swimming pool but could use the sister park but there would be no chance in booking the swimming. There was absolutely nothing to do and don't see how you can justify charging £256 for a weekend break just for a chalet. We came back home on the Sunday having had enough of trying to find somewhere to eat and sitting in watching television for another night. Certainly wouldn't recommend this to anyone.”

Posted 2 years ago

“Lovely views fab location but the cleaning of the chalet could of been to a better standard plus a few problems that had to be sorted within a hour of arrival ..good job we had brought are own disinfectant with us”

Posted 2 years ago

“Stayed innTruro 8. Massively disappointed for price paid, caravan was old damp cold and dirty. I will go back to Park Dean and Haven as they would not allow a caravan in this state on their site”

Posted 3 years ago

“Booked a holiday received confirmation, 3 days later got a call to say had been double booked. Was offered a downgrade at the same price with 10% off next holiday. Poor customer service, person who called just sounded bored no proper apology. Not impressed!”

Posted 3 years ago

“Once again vale holiday parks looks after there customers. (not ) Got told that there was Goodwill Gesture due to covid. we got informed of a sixteen week payment which looks good but here's the but, they have not told customers in there nice letter that they are dividing by to two again, so you only get eight week in stead. ( what a con ) they will also put up the site fee's by five percent so that will reduce the payment even more..”

Posted 3 years ago

“Stayed a few months back after reading reviews on Cornwall for Everyone Facebook page recommended to us found a dirty needle in garden my child nearly had in her foot. Was told we are not responsible for things that others can bring in and we tidy green areas as we can. Will not be back sorry. Sad to see as was lovely a few years back.”

Posted 4 years ago

“Parc Farm N Wales - dirty toilets, insecure areas for children, no security or CCTV - poor guest relations - rude staff especially Diego and Sandra Steer clear”

Posted 6 years ago

«
1
2
»

Vale Holiday Parks is rated 4.0 based on 186 reviews